ComplaintsforSouthern Comfort Consignments
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Complaint Details
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Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a wooden chest from this location to use on my patio. It was adverstized as wooden chest. I brought the chest, changed the exterior color, placed on my covered patio. Within 60 days, the chest started to buckle, the front "Wooden" designed started peeling off - they were cardboard paper and not wood, the joints started splitting, they were glued together and not nailed, the interior drawers started splitting, the top started to split, the front door split all the way down to the bottom, the doors warped to point that you can't close them. I reached out the seller and they told me that since I placed it outside that they would not do anything. They also refused to provide me with the manufacturers name and contact information. They told me that they couldn't remember who it was but they don't think they buy from them any longer...My issue is that I have purchase several thousand dollars from this company and yet they refuse to make good on what is clearly a bad product. There was no label on the product telling me not to put it on my patio. It was sold as a wooden chest for $500.00 and yet, it is NOT wood, it's paper and it's a piece of junk...
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.