ComplaintsforI Do Linens LLC

• Initial Complaint

  05/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I Do Linens has made a fraudulent charge on my credit card.In November 2022, I submitted my credit card to I Do Linens to secure payment for two linen orders for events happening at Chateau Elan in November 2022. I submitted payment for two events, The Hardy ******* Wedding (#******) and *********************** Wedding (#******). I have receipts for these two transactions only. On May 16th, I Do Linens charged my card $660 for linen. I was not made aware of this charge and never received any email communication regarding a request to use my card. I Do Linens charged my card for the **** Mehman Wedding (#******) that I did not provide my card as a guarantee for. This payment was to be billed to another vendor. I did not submit this order or sign to be responsible for charges.

  Business response

  05/19/2023

  In response to ******************************* complaint. 
  ******** works for an event venue ************ as the director of catering and events. Her staff have ordered linens from I Do Linens,llc for weddings during the 2022/2023 calendar year. They were provided a 30 day net term in order to submit payment to I Do Linens , llc for the linens they ordered and used for their events. As part of our contract our terms state that a credit card must be placed on file for and missing or damaged linens, being a term client they informed ** they would submit checks from their accounting department.
  Although I Do Linens , llc was very clear in communicating when invoices were due and sent the information to the accounting department and sales staff we had ongoing issues with Chatuea Elan even paying their invoices. They passed their allotted time to remit payment constantly.
  In November 2022 we informed Chateau Elan and their sales team that we could no longer supply linens they had ordered that week as they were past due on their invoices. At that time we were provided a credit card by ******************************* in order to release the linen orders. This credit card remained on file as per our contract. It is clearly stated in our contract.
  All subsequent orders had to be paid in full before we would deliver to Chateau Elan and their terms were revoked.
  Order  733473/ inv ****** that is in question was partially returned. A huge portion of the order was missing. Again we were in communication with Chateau Elan and their staff including accounting that there were missing linens and a replacement invoice was remitted. As per our contract any linens damaged or missing are subject to a replacement charge to the card on file.
  We constantly had to follow up with Chateau Elan and their team to locate these missing linens as we had pending orders for the inventory missing. Another partial return was made and there was still a balance of linens missing. I Do Linens, llc revised the replacement invoice and emailed again to ************************ with no response.
  
  
  I Do Linens, llc was to email the salesperson on the order and ************************. Which we did weekly with no response.
  After we charged the card on file, ******************************* emailed us immediately in regards to the charge, we communicated again why the charge and that is was past due from January and we have not had any response. As per our contract we charged the card on file.
  We discussed the issue and ******************************* informed us we were emailing the wrong account it should go to ************************** not payables. 
  We then REVERSED the charges at 12:17pm on 5/16/23 resolving her complaint. Her card was removed from our system per her request.
  We were then notified by their accountant to email invoices to ************************. Which is the address we have been sending these invoices too. ******** providing ** with incorrect information.
  ******** filed her complaint after we resolved the issue and refunded her card. 
  I Do Linens , llc feels this is an unjust complaint as we followed all of the terms in our contract. We have supplied all of our services to Chateau Elan in a timely matter and accommodated them in late requests to fulfill orders for their clients. Chateau Elan is negligent in not remitting payment for orders, lost inventory and damages. I Do Linens, llc has not acted in an unethical manner and this complaint should be removed. 
  Attached is a copy of our contract that is sent with every order to both salesperson and accounting department personnel.
  
  
  Please advise if I can offer any further information, ************************* Owner, I Do Linens, llc. ************ *********************************

  Customer response

  05/19/2023

   
  Complaint: 20065773
  
  I am rejecting this response because my card was never supposed to be charged. I didnt sign to be responsible for charges. Just because my employer did not respond, does not mean that I, individually , should be billed on my personal card.  That is fraudulent. 
  
  Sincerely,
  
  *******************************

  Business response

  05/23/2023

  The card presented was used for payment for the ************ orders in order to release the products for Chateau Elans use. It was never made aware to us that was ****************** personal card. The issue was resolved and no fraudulent charges were made. The transaction was refunded. The problem was resolved within our communication with you ******** and your card was refunded within the same day.

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