ComplaintsforAmeri Pro EMS
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My father received service on 01/07/2023. An authorized caregiver signed paperwork and provided his insurance information. He has received requests for paperwork from that time until now. He has since passed away and we notified Ameripro of his death and began communicating with them shortly thereafter. We again provided his insurance information and have received different instructions on how to resolve the issue of payment since that time. Ameripro has indicated that 1)they did not have his insurance information then 2)they did not have a signature on file to file an insurance claim 3) we had to fill out the back of the most recent bill and send a copy of his death certificate and mail it back to their PO Box to initiate filing of his insurance 4) we should fill out the back of the bill or send a copy of the death certificate, we should fill out a Consent to Contact form which they sent. We complied with each of these instructions without ever finding a resolution. Finally, after sending the Consent to Contact form which they say they did not receive, we were contacted and told that we needed to also send his death certificate if we really wanted to get things going and that we could fax it for things to resolve more quickly. We faxed the paperwork the following day and called to confirm receipt when we were told that the fax is not monitored but that we should mail the paperwork. We would like to get this resolved expeditiously before our Dad's two forms of insurance deny payment.Initial Complaint
05/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been attempting for eight months to have a billing issue corrected. I am being balance billed by this company for ambulance transports related to my COVID-19 diagnosis. This is not legal according to the CARES Act which stipulates that for all confirmed or suspected covid transports bills must be at the in-network allowed amounts and cannot be balance billed. After multiple attempts to provide them with all necessary information (4 certified letters and 20+ phone calls in 8 months) I am still waiting for my **** to be corrected to I can pay it.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.