ComplaintsforThe Honey Pot Company

• Initial Complaint

  05/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been using Honey Pot feminine wash since March 2024. The company advertises to be all natural but yet the product contains many harmful chemicals. I have been having an allergic reaction to the wash on my private areas causing extreme discomfort. It took me up until the other day to realize the wash has been causing me issues because I kept being misdiagnosed. Upon researching many women have been experiencing adverse side effects to the honey pot products since the formula change. I am now living in extreme pain and am racking up medical bills to treat the reaction caused by this feminine wash. I would like compensation for my medical costs along with a formal apology from the company. Also, the formula needs to be changed so other women dont experience what I am going through.

  Business response

  06/20/2024

  Dear Better Business Bureau Representative and Valued Customer -

   

  We are very sorry to hear of the customer's experience which was reported to be related to use of our Feminine Wash.  Honey Pot's feminine wash and its ingredients are vetted internally by our regulatory department and additionally by a 3rd party regulatory agency that reviews product formula's and product formula ingredients against US and ************** regulations to ensure usage levels stated in the regulations are not exceeded.  Additionally, our feminine wash products undergo and must pass strict standards for sensitive skin safety testing, microbiological testing, clinical studies with human subjects and other testing such as product/package compatibly, formula stability, etc. The ingredient/formula vetting and testing that Honey Pot performs is above and beyond industry standards and well represents the safety of the product for a majority of customers.  It is possible that the consumer in this complaint has an allergy to a specific ingredient(s) in the product as every person is unique in their DNA and as such may react differently to certain ingredients, this in now way reflects the safety of the product but a unique reaction that this customer experienced. Again we are sorry to hear of this customer's experience and as such, we would like to review this customer's medical bills, bills only, not any medical documentation in consideration of reimbursement.  Please communicate this to the customer.  Thank you.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Product caused intense and severe burning within seconds of usage. Lasted after product was taken off. I didn't notice that there were 'additives' to this product because I never would've thought someone would put things like mint oil on a product that would be in close contact with delicate skin.

  Business response

  10/01/2024

  We are very sorry the consumer experienced and unwanted outcome when using our product.  The consumer did not specify product but based on the words, mint oil I am assuming the product is The Honey Pot Companys Herbal Menstrual Pads.  The ingredients of the Herbal Blend which are intended to provide a cooling effect are listed on the package.  A variety of mint oil, cornmint oil is listed in the ingredients on the package.  The consumer may have a sensitivity to this ingredient. The product has been tested and has passed strict safety standards for sensitive skin safety testing.  It is possible this specific consumer has a sensitivity to mint oils.

• Initial Complaint

  06/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 1 pack of the Organic Overnight, Herbal-Infused HoneyPot menstrual pad at Target. After applying the pad, I experienced the sensation of burning within seconds. The ingredients in the pads caused me major discomfort and irritated my private areas leaving a rash.

  Business response

  10/01/2024

  We are very sorry the consumer experienced and unwanted outcome when using our product.  The ingredients of the Herbal Blend which are intended to provide a cooling effect are listed on the package.  The product has been tested and has passed strict safety standards for sensitive skin safety testing.  It is possible this specific consumer has a sensitivity to one or more of the ingredients in the herbal blend.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased lubricant from Honey Pot. The order number is ******. I spent $58.48. But never received the four items I purchased. I reached out to the company about resolving this issue. They were responsive, initially. However, they have since stopped responding to me.

  Business response

  10/01/2024

  We are very sorry the consumer did not receive a resolution to their issue.  Since the date of the Better Business Bureau ticket of 05/24/2022, The Honey Pot Company, has hired additional consumer experience representatives to handle claims of this nature and has allocated considerable resources to the implementation of a consumer complaint database that interfaces with a contact us feature on our website.  This will ensure issues of this nature do not go unresolved in the future.

  Customer response

  10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  12/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered products from this company on the 28th of November. I got notice on December 5th that my product had been delivered, but it is nowhere to be found. I used the tracking number which was connected to *** & was alerted by a team member from *** that the package was transferred from them to **** , this is how the company does business, fine I guess. So after receiving a tracking number from *** for my **** product , I contacted **** & they say my product was delivered, it was not. Ive checked my mailbox several times, Ive checked the property & with my neighbors, its not here. I filed a complaint with both **** & the company asking for a full refund , at this point Ive had to go & replenish the product (a different brand) myself as it was highly needed by me. The company now is asking me to go through a separate insurance company that wants to ***** me only part of my refund & wants to issue it to me using PayPal, a service I dont have and did not use to purchase the product in the first place. Its extremely ***etting to me that Id have to go through all this, when Im not the one who mishandled the product, not only that, but as I stated , I needed the product within a certain time *********** its way beyond that date. All Im asking for is my full refund returned to me in the manner with which I sent it, back onto my card, but instead Im receiving feisty emails from staff, basically telling me they can do nothing. This is not how you conduct business at all & im feeling scammed out of my money , especially because Ive been a loyal customer for the past two years. This is not only, the first and last time Ive ever ordered from their site, but also the last Ill ever buy their products again.

  Business response

  10/01/2024

  We are very sorry the consumer did not receive a resolution to their issue.  Since the date of the Better Business Bureau ticket of 12/16/2021, The Honey Pot Company, has hired additional consumer experience representatives to handle claims of this nature and has allocated considerable resources to the implementation of a consumer complaint database that interfaces with a contact us feature on our website.  This will ensure issues of this nature are resolved to the satisfaction of consumer going forward.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩