Customer ReviewsforArrow Exterminators, Inc.

Trying to force a bill of a service I didnt want on me. Called multiple times after the first service that I would be canceling going forward. They showed up and still went on the do pest control and now they want me to pay

This complaint has been resolved to the customers satisfaction. Thank you

Scammers. Tried selling a 6000$ product for a exterminator issue that did not exist. Be weary.

I am reaching out to ******************** for more information on the proposal she received and will post a response once I can review.

I have communicated with ******************** that the complaint filed is not with our company. We operate under the Brand of Hughes Exterminators in **********. NOT as Arrow. Therefore, her complaint is with the "Arrow" that operates in that market. That company has no affiliation with us. I hope that Ms. ********** issue is resolved and she will be kind enough to remove the complaint from our company.

they dont run a proffesional buisness i wasnt able to contact him cause phone was all he had the number no other contact i have the number ************ call me all day long the buisness is aegiss pest control he now is in ******* working for arrow exterminators is the number of the buisness people count on a buisness to do a ******** dont he is listed on 4 to 5 sites i had to get help to find him ithink he shouldnt own or list a buisnesshe needs to asap remove those sites and the phone number he has alot people looking for him sounds like you guys have alota complaints also so get it done ASAP

I am sorry for your difficulty. However, Arrow Exterminators does not operate in your area. There may be an Arrow that does operate in *******. But it is not us. Good luck on your search.

I looks like individual person doing his own than like business. Today the person supposed to come do the service Im my home between 12 and 1 oclock, no one came we called the arrow exterminator company in **************** and we were told buy the person who picked up the phone told me each technician will have his own load and I have to call him and discuss with him, I never heard anything like this. What do the people at their office do and I asked about it and asked her name and corporate phon number she said some and numbers she did not give her name and hung up. Same kind of response from a person at corporate office. This company does not deserve what they they their company say they stand for Thanks

I am sorry for your experience. All of our service centers have access to our service professionals' schedules. We should have contacted the technician so that we could find out why he had not kept his appointment and directed him to your location or reschedule immediately. If you would like to discuss further, please feel free to reach out to me at (cellular)************. I will follow up with the service center as well. Thank you, ***********************

I have read many negative reviews on arrow and would like to commend on my service technician. His name is ********************* he is always courteous and very professional when he sprays my home and answers any questions and gives good feedback on what he does. I have been using arrow exterminator for many years and have always had good service.

We are so happy that you are pleased with our service and your Service Professional *********************. We will definitely recognize **** for his service.If we can do anything else for you, please do not hesitate to give us a call. Thank you,*********************** VP Corporate Operations *********************************

My Mother is ***********************************, shes set to retire at the end of this December 2023. Please tell me that after giving her life and heart for this company and Naders pest control, that shes going to be recognized for one the most amazing employees ever to be employed with you. She goes to sleep at night thinking of how she can make things better for the company, and wakes up every morning putting her thoughts to work. Shes been with ********************* since the beginning of Naders and the two of them worked alongside of each other even before Naders was born. Im just her son and have absolutely no power over anyone at Arrow, but I truly believe her devotion and commitment towards her job is second to none. Please make her feel as shes one of the most important people youve ever had on your team. Thank you for reading and please let me know what your thoughts may be about what *** asked. ***** at your *********** office can let me know if you received my request. Thanks again.

*****,I work in *******, however I know ******** well. I am going to send this email to the SVP's in *******. I have no doubt that they already have something planned as we at Arrow/Naders celebrate our employees at every opportunity.

Dear *********************,I hope this letter finds you well. My name is *********************, and my wife and I reside at *********************************************************************. I am writing to you as a concerned husband and dissatisfied customer.I am reaching out to express our strong dissatisfaction with the settlement offer we recently received in relation to our damage claim against your organization.We understand that reaching a fair and reasonable settlement can be challenging. Nevertheless, it is essential that the offer takes into account the full extent of the damages experienced by me and my family. Unfortunately, the settlement offer we received fails to consider the following key factors:1. On Friday, September 1st, 2023, Labor day weekend , without any prior notification or call, a representative of your company began hammering outside our home in the morning. This sudden noise startled our dog and abruptly woke my wife.2. ********, my wife, approached the gentleman and inquired about his activities. He informed her that he was working on behalf of Arrow Exterminators and pointed out a leak in our yard that we were not aware of. My wife expressed her intention to seek clarification and resolution about this In light of the situation, we kindly request a reassessment of our claim and a revised settlement offer that adequately addresses the damages we have suffered. We believe that a fair and equitable resolution can be reached through further negotiation and consideration of the aforementioned incidents.We appreciate your attention to this matter and look forward to a prompt response. Should you require any further information or clarification regarding the incidents, please do not hesitate to contact us at your earliest convenience.Thank you for your understanding and cooperation.Sincerely,********************* *********************

************,My name is ***********************, VP of Corporate Operations at Arrow Exterminators, Inc. I received your letter through the BBB portal and wanted to respond immediately. I will meet with the ************************ and the Arrow parties involved and review the case. Please allow me time to dig in as we would like to resolve this issue as well. You can expect communication within a couple of days. If you have further questions at this time, you can reach out to me via e-mail at ********************************* or call my cell at ************.Thank you,****

They have taken advantage of my disabled & elderly Mother. She signed up for a "contract". Contract stated if you are still having problems after service that you would come back out to fix it. Well we have been a customer and under contract for 14 months since July 2022. We have a very bad case of infestation of roaches. In those 14 months the quantity has not went down at all it only increases rapidly. We called & spoke to 2 different receptionist & was told a manager would call me. Manager did not call, so the next day I called again & finally he called me back. I explained the issues going on. We asked for a FULL refund. We have not gotten the results we need. I wish she would have looked at the reviews & ran. I do not know how they are still in business. I had 3 exterminators come out and to no avail. My Mom is owed $226 plus any other thing you charged her. We need a full refund, this is unbelievable at such poor customer service. When a customer complains about their service they want a solution. Well we have to go find a professional exterminator since clearly Arrow Exterminators failed the job at hand. When I did finally speak to the manager he stated we can come back out and do a deep clean out & treat for all bugs. I expected him to say this trip is on us since we have failed you. No instead he says It will be $94. I could not believe the response he gave me .I am very disappointed and I do not appreciate you taking advantage of my Mother. Please issue a full payment of everything that was charged.

Could you please email me the property address so that I can dig into the issue? Thank you,***********************