ComplaintsforExpress Oil Change

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Went up there for an oil change which they did a good job as usual. I was asked if I needed my air cabin filter replaced. One employee opened the glove compartment too aggressively and broke it. The employee told the manager what happened while changing my oil as all the employees were professional and friendly about the situation and even wrote on the receipt that it was broken. The manager looked at it and said, No I don't think he(his worker) broke it(glove compartment), which the attachment piece was clearly broken on the floor. The manager told me he would fix it the next week because he had to order the piece. A week turns into two. So I decided to call him because he forgot to update me. And he said it's difficult to order the parts due to the car being old(2001, fair enough). Month later, called because I didn't hear anything back. Manager says we will call you when the parts come in this less friendlier, as if I'm bothering him for something that wasn't my fault. Two months now and still no word. I thought this place was supposed to have a ********* moral code. A little disappointed

• Initial Complaint

  07/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/22/23 at approximately 11:00 AM my family member and I took her car to Express Oil Change **** in *********,** to request the company to fix the Air Condition because it was not functioning properly . The staff informed my family member they would fix the ** but did not mention any information about needing to fix any fan. They stated the ** compressor needed to be replaced. They told her the cost she would be paying upon fixing the ** at $1,069.60 and told us the car would be completed by 5:00 pm. We returned at 4:10 and paid the company by credit card. We turned the car on to test the ** and waited about 8 minutes to make sure the ** worked. We noticed the air was coming out but the air was not cold. We then went back into the store to inform the service workers that the air was not cold and inquired about what was wrong. The service worker came outside and entered the car with me as well. He felt the air vents inside the car and told us that he needed to bring the car back inside and get the opinion of someone else in the store. About 30 minutes later the guy came outside and informed my family that one of the fans was not working and that would cost $350.08 to fix the fan. This is not just or fair or ethical of the company. The only item that needed to be fixed was the ** compressor. In fact, initially the service man informed my family that they completed a test on the car and both fans were working fine . At the end, my family was informed by the other service worker that one fan was not working. At the end, we paid and ** is still not fixed. Later they informed my family that she needs to fix the other fan and it would cost $353.08. This is not fair and unethical Her ** should be completely fixed and we did not receive 100% service. I request my $1,069.60 to be reimbursed from this company.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We had an oil change on 6/22/22 to our *** X3, 9/20 our oil plug fell off our vehicle during a trip to pick up microscopes and car broke down. After inspection by ********* location who last did oil, manager informed us to have the car checked due to ticking sound. *** mechanic reveals damage to engine and engine replacement. Corporate said they filed a claim, a week ago, we have not heard from their insurance company. We have contacted corporate several times, by email and have not received a response with insurance information. They have not provided a rental car for me family of 5, or the insurance information (name of company and claim # for reference). ******************* has not given us the name of insurance company he claimed he filed with on 10/3.

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  February 17, 2022: Visited expressoil.com to schedule preventive maintenance for my car at Express Oil Change, ************************************ for date/time on March 5, 2022 at 8:30am. Entered the year/make/model of my car, 2016 Kia ***** and requested transmission fluid drain & fill service. Received text and email confirmation of appointment.March 5, 2022: Arrived at aforementioned location around 8:25am and stated to bay attendant that I was there for my scheduled appointment, transmission service. Attendant told me to wait behind two other cars at Bay #4. First complaint is this location making appointments wait in line with the drive up customers. After waiting for about 45 minutes, bay #4 technician has me pull car into bay and then removes engine oil cap to start for oil change. I correct him and show him the email that I had an appointment for transmission fluid change. He stated he could not perform the work because my vehicle doesn't have a transmission fluid dip stick for him to check the levels. I stated that it does have a drain plug and refill hold so please do the work. I mentioned that the website nor the lead bay tech did not inform me that the location does not have capability to do transmission fluid change for my year/make/model vehicle prior to accepting my appointment and then me driving there from Fairburn. I pulled out of the bay after the technicians refused to perform the requested service. Second complaint is advertising a service available when they either don't have the tools or technical expertise to perform said service.

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