ComplaintsforTNT Catering & Event Planning

• Initial Complaint

  06/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  TNT Catering and Event Planning scammed me out of $1700.00 They were supposed to show up and cater/bartend my event and never showed up. Did not return phone calls, emails or text messages,

• Initial Complaint

  07/21/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Paid in March 2022 for catering and event services for a friends wedding on 6/18/2022. Services were reserved via Thumbtack by *********************** ;my daughter) Howevwr, I paid for the services with a **** credit card ending in ****. Catering emails 1.5 hrs prior to their time to be there that there has been an accident and will not be showing up. We have reached out numerous times and they indicated they would reimburse for services $2,167. The reimbursement has not been received and they are not returning any calls, messages. They failed to provide a service and are not returning the money that was paid in full for the services. We had to run to Publix and create deli trays within an hour to feed 60 ppl waiting on a meal at a wedding. A young womens special day that they disregarded.Invoice #**** will supply images below..

• Initial Complaint

  07/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We hired this company to cater and DJ a wedding. They were paid on March 22nd, 2022 and the wedding was on June 18th, 2022. On the day of the wedding, one hour before it began, we received an email that they were in a wreck and wouldn't be there. I finally got in touch with the owner, who claims she was handling it. On June 20th, she stated a refund was issued and I would receive a receipt and documentation the following day. I never received a refund, receipt of a refund, or any documentation. I have been emailing and calling for weeks and they never reply. The amount spent was $2167 and if left unresolved, we will be filing a claim in small courts to obtain our money back. Extremely unprofessional and outright theft. I have images of email exchanges and payments to the company attached.

• Initial Complaint

  07/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On or about 6/21/2022 I entered into a contract with *** Catering and Event Planning to provide catering and tables/chairs for a family reunion banquet on 7/02/2022. I paid via Zelle to the listed person on the contract Tyeasia Washington. They confirmed they received the full payment of $2078.00 and sent an receipt stating PAID. On the day of the event I called to see the whereabouts and ETA of the food which was no answer the first time. The *** Catering and Event Planning subcontracted the tables and chairs out to another business who did show and deliver the chairs and tables. Around 5:45pm informed she was in a wreck in ******************, then was told she would call me back. The lady who delivered the chairs drove up 85 and 285 to see where the wreck was in ****************** which she advised me there was no wreck and she contacted ****************** PD who also stated there was no wreck. Around 8:05pm *** Catering called back to apologize and advise she would issue a refund and that the wreck occurred in *******. On 7/03/2022 I called and text ************ to inquire about the refund so I could inform my family when they could expect their money back, no response. I called on 7/04/2022 no answer, I called, text and left voicemail on 7/05/2022 no answer. On 7/06/2022 I did not call thinking they would return my calls, texts or emails still nothing. On 7/07/2022 I called three times got sent to voicemail after the second and third ring, I then text and emailed them as it appears no one is answering or willing to resolve this matter. To this date, no one has answered, or replied to any of my attempts to resolve the matter. Once again I entered into a contract with this business, did not receive the catering or chair covers, stated in the contract and now one from that business is responding. My family reunion banquet was left without food until I had to pay more money to get items from Carrabas. Horibble business practice as no one will respond from this business.

  Business response

  07/13/2022

  
   ****************************** | Executive Chef /CEO | ************ |WWW.TNTCATERINGEVENTS.COM
  
  307 ***********************************************************, ***
  *******************************************************
  
  June 26th 2022
  
  Attention: *****************************
  Better Business Bureau
  Consumer Complaint Division
  235 ****************  NO. 900
  *******, ** 30303
  
  Re: Complaint Number 17543727
  
  Dear *****************************,
  
  On July 9th, 2022, my company (TNT Catering & Events LLC) received an email listing numerous complaints for services performed by another company registered as TNT Catering & Event Planning.My company is registered as TNT Catering & Events LLC. The complaint was for a family re-union that was scheduled for July 2nd, 2022. Per the email, the client made a Zelle payment to an account in the name of Tyeasia Washington in the amount of $2078. The company in question regarding the complains, is not my company. There was no Zelle payment made to my company. My companys payment accounts are registered under TNT Catering & Events LLC.  The complains and negative reviews are not legitimate since the company names dont match. The false reviews and complains are posing as a threat to my company and quality of service provided for any event booked with my company. My company always provides services as requested and always goes above and beyond.
  My company website for TNT Catering & Events LLC is hereby provided as https://www.tntcateringevents.com. However, the other establishment's website for TNT Catering & Event Planning is listed below as TNT CATERING AND EVENT PLANNING - **********, ** https://tnt-catering-and-event-planning.business.site
  My company is registered as TNT Catering & Events LLC on this address: ****************************************************************************. Established 2015
  The other company is registered as TNT Catering & Event Planning at this address: ******************************************************************************. However, the invoice accompanying the complaint, is listed at ************************************************************************************* *************.
  Enclosed are copies of records for your view. Included documents are as listed below:
  1.Invoice sample from both establishments for comparison
  2. A list of services provided by the company
  3. Business registration for both companies
  To resolve the issues at hand,I would appreciate if my company name TNT Catering & Events LLC  cleared of all negative reviews through BBB and these complains be directed to correct company TNT Catering & Event Planning. Please see the websites below for each establishment to facilitate in correction and desist of negative comments, for my company to continue providing services and flourish in the food service industry.
  My company would appreciate more investigation before any negative complains are tagged and registered with Better Business Bureau as this affects my company in a very negative way. My establishment would appreciate more due diligence and investigation before any complains are posted regarding my company and establishment.
  I look forward to your reply and a resolution to my problem. I will wait for 14 calendar business days after receipt of this email, before seeking help from a consumer protection agency or other assistance or pursue further legal counsel to protect my business, name and reputation. Please contact me at the above address or by phone at *************
  
  Sincerely,
  
   *************************** CEO and owner
  TNT Catering & Events, LLC

  Customer response

  07/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Tyeasia Washington contacted me on 7/11/2022 and issued me a refund.

  
  Sincerely,
  
  Sadarius Miley

• Initial Complaint

  05/11/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My Husband and myself booked with TNT Catering for our entire wedding. This included wedding planning, catering,decorating and full day event planning and setup. Our wedding was for April 16th 2022. We were required to pay up front for services which was fine. The total that was paid was $4,100.00. On the day of the wedding Tawan(wedding planner and owner of the company) and her husband showed up to the venue late for setup.Which resulted in the wedding starting late. The wedding was supposed to start at 2:30pm but due to the decorations and chairs not being setup the wedding did not start until closer to 3:30pm. The guest were forced to wait outside and some even helped setup which was very unprofessional. The wedding party had no proper guidance on the day of which resulted in so much confusion. The decorations that were promised and paid for we did not receive. This include: runner, welcome sign, chair covers and bows, Flower petals for the aisle, tea light candles, Table clothes. I have upload the full invoice and items that was paid for and was supposeed to be included. Our wedding party did not have a table or a place to sit which resulted in them standing during speeches and dinner time. We also did not receive the desserts that were included in the package. Wedding planners husband was the chef and while preparing the appetizers the wedding guest saw him preparing food with no gloves and was cross contaminating the food.With the guest seeing this they did not feel comfortable eating the food.Due to health and safety reasons. We reached out to the company/wedding planner for reimbursment of everything that was paid for but was not included the day of the wedding. Wedding planner stated she would be sending out a check in the mail. We asked to receive a invoice of what she was refunding so we can stay aligned and when we would expect it. She has not responded back to any emails to try and resolve this matter. This was by far the worst experience by far.

  Business response

  06/26/2022

  
  ****************************** | Executive Chef /CEO | ************ |WWW.TNTCATERINGEVENTS.COM
  
  307 ***********************************************************, ***
  *******************************************************
  
  June 26th, 2022
  
  Attention: ***************************** Better Business Bureau
  Consumer Complaint Division
  235 **************** NO. 900
  *******, ** 30303
  
  Re: Complaint Number 17185757
  Dear *****************************,
  On June 22nd, 2022, my company received an email listing numerous complaints for services performed by another company registered as TNT Catering & Event Planning. My company is registered as TNT Catering &Events LLC. The complaint was for an event that was scheduled for April 16th, 2022. Per the email, there was an invoice stating that the customer paid a sum of $4,100 for the ********************.
  My company website for TNT Catering & Events LLC https://www.tntcateringevents.com. However, the other establishment's website for TNT Catering & Event Planning is listed below as TNT CATERING AND EVENT PLANNING - **********, ** https://tnt-catering-and-event-planning.business.site/
  My company is registered as TNT Catering & Events LLC on this address: *****************************************************************************. Established 2015
  The other company is registered as TNT Catering & Event Planning at this address: ******************************************************************************. However, the invoice accompanying the complaint, is listed at ************************************************************************************* *************.
  Enclosed are copies of records for your view. Included documents are as listed below:
  1.Invoice sample from both establishments for comparison
  2. A list of services provided by the company
  3. Business registration for both companies
  To resolve the issues at hand,I would appreciate if my company name TNT Catering & Events, LLC cleared of all negative reviews through BBB, and these complains be directed to correct company TNT Catering & Event Planning. Please see the websites below for each establishment to facilitate in correction and desist of negative comments, for my company to continue providing services and flourish in the food service industry.
  I look forward to your reply and a resolution to my problem. I will wait for 14 calendar business days after receipt of this email, before seeking help from a consumer protection agency or other assistance or pursue further legal counsel to protect my business, name,and reputation. Please contact me at the above address or by phone at *************
  
  Sincerely,
  *****************************
   *************************** CEO and owner
  TNT Catering & Events, LLC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩