ComplaintsforGeorgia Power Company

• Initial Complaint

  07/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  the fact that georgia power can hike prices to foot the bill for things we didn’t ask for is outrageous. how is anyone supposed to be able to afford POWER when it’s over half a grand? users of georgia power should not suffer financially because they want to build more stuff. it is ROBBERY to charge this amount for power!

  Business response

  08/01/2024

  We understand our customer's frustration during this season with rate and fuel increases. We have updated the account with the valuable feedback provided. Thank you for taking the time to write us.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I believe in Georgia Power is still in my money or something because something is not right. I just put $20 on my account. I get a text alert telling me I only have $7.47 on my account and I only have one day of usage left. I am sick and tired of putting money on my Georgia Power account and then next thing you know I have to keep adding more and more money $20 on my account every three days, if Georgia Power is not stealing my money, then they need to send someone out to check and see why my usage is being ate up like this. I have not ran my air conditioner in a week. I’ve been using a regular fan and I barely turn the lights on, and to save on energy hi went in the kitchen and turned off power at the breaker box from all the rooms except the living room and kitchen which is where I’m at 95% of the time in my apartment and the only thing I have plugged up in my apartment to save power is my refrigerator fan and air conditioning projector and Bluetooth speaker and Internet router. There is no power being used in the rest of my apartment. I have a two bedroom two bath there is nothing plugged up and nothing to be plugged up in neither bedrooms because I spend my time in the living room sleeping, so there are no electronics or anything to be plugged in in the bedrooms both bedrooms, because both bedrooms are completely empty I don’t even have my stove plugged up whenever I need to use the stove to save energy instead of having my stove plugged up. I have a gas stove, so I just use a cigarette lighter to light the stove and cook and I have all the power turned off at the breaker box in the kitchen except to rooms, kitchen and bathroom so there is no power and electricity going to the rest of the apartment. I feel like I am getting scammed. I am tired of constantly adding money to my account four or five times a month just for a few days later for my lights to be turned off, and I am on disability a fixed income.

  Business response

  07/11/2023

  Mr. *****,
  
  Thank you for expressing your concerns related to your Prepay account.  We have reviewed your account details and concluded that you are being accurately billed.  Your Prepay account has a deferred balance. A deferred balance is an outstanding balance from a previous account. When you reestablished electric service on **** *** 2023, your deferred balance was $89.28.  Prepay allows customers to pay their balance off over time. When a deferred balance is present, twenty-five percent (25%) of each payment will be applied to the deferred balance owed and seventy-five percent (75%) will be applied to future electric service. On **** * *** **** ** you made a $20 payment.  Since your account has a deferred balance, 25% or $5 was applied to the deferred balance.  At the time of this correspondence, your deferred balance amount is $79.28.  Before a customer can transition back to a post-pay account the outstanding balance in the deferred balance must be completely resolved.
  
  Your daily kWh consumption matches with the energy saving measures that you are taking in your home.
  
  Thank you for being a valued customer.
  
  Georgia Power Company
  

• Initial Complaint

  10/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started the service with Georgia Power. Georgia Power put me on a smart usage plan without my consent. Georgia power over charged me 20 dollars each month due to this scam. Previous Billings need to adjusted using the residential rate. Supervisor Joy is very unprofessional in this case.

  Business response

  11/02/2022

  Business Response /* (1000, 8, 2022/10/24) */ Thank you for sharing your concerns regarding recent enrollment in smart usage. After a thorough review of account notes, we determined the rate was explained in full and you agreed to the enrollment. As a result, there are no adjustments owed to the account for usage. We apologize for any inconvenience this matter has caused. Thank you for taking the time to write us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩