ComplaintsforNew Era Plumbing, LLC
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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My septic tank was full and backing up in my house. I reached out to New Era Plumbing, **** and ***** from the company came out to my house, dug up everything and advised I had 3 options. 1st was $495 that was to empty tank only but would only get me through a couple of weeks. 2nd option to empty tank and flush lines for $1349 which would get me 6mnths to a year. 3rd was a complete overhaul of the tank for $8500. I elected to go with the second option, I wrote them the check for the $1349. Two weeks later my tank is backing up again. Immediately contacted New Era, an appt was made for them to come back out Sat. 2/24. Which they just cancelled without telling me anything. I called back that following Monday was told by the receptionist ******* that she didnt know why the appointment was canceled. I requested for a manager or owner to contact me. I was told I would receive a call that following morning, never received that call. Called back and have requested a call from a manager or owner several times and have yet to receive a call. This is extremely bad business, if the company is on the up and up why is the manager not calling me?? I will go as far as I have to, to get the word out that this company is a scam! HELP!
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Contact Information
4847 Industrial Access Rd STE 109
Douglasville, GA 30134-3865
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.