ComplaintsforCingo
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Complaint Details
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Initial Complaint
12/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Cingo of Dublin GA, continues to send me falsified billing statements for services of which I have neither requested, nor even asked for a quote. This is a manipulative advertising tactic and has forced me to spend time engaing with my real estate agent and selling party to confirm this was not signed on my behalf. The company is providing a "statement" implying sevices were rendered on the day of my closing, but after being asked, they acknowledged I had not requested service. Please halt this practice.Business response
12/15/2022
******* **** *** ****** **** ***** ******** ******* ****** ************ ******* ****** *******************
No deception was intended. We were simply offering a continuation of the termite warranty protection on the home that the complainant had purchased and the previous owner had maintained. We have cancelled any further offerings and will not continue to attempt to correspond with this client.Initial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a Cingo customer since 2017, with a termite bond in place. Twice a year inspections and 5 years later, termites have found their way inside my walls. The communication style between the managers and the customer is awful. I've had to beg the main office for call backs and any communication at all from the field managers. It took the company 2 full months to make a determination that the repairs were not going to be covered. One person made the determination after two pictures and two 5 minute in-home looks at the baseboards. Upon a contractor tearing the wall open, multiple studs have been eaten up to the ceiling plus more. I pay for termite protection. There was no protection from this company, and the lack of professionalism from the managers is off the charts.Business response
12/02/2022
Business Response /* (1000, 5, 2022/11/03) */ Our inspection of this home revealed a serious moisture issue in the wall where the termites were located. This moisture issue caused damage to the wall including wood decay damage as well as some mold issues that were noted. The moisture has been coming through due to faulty construction features and improper groundwater drainage. When moisture issues are present, termites can continue to infest and damage a treated structure, although in most cases wood decay damage is much more prevalent as it was here. Our termite warranty states clearly that it is the customer's responsibility to correct any above ground moisture conditions that can support termite colonies and that Cingo has no liability for treatment or repairs until those conditions are corrected. Unfortunately, the damage that occurred was not visible until very recently. We also have treated the area to eliminate the infestation with a liquid termiticide. Our Operations Manager and Repair Specialist were both involved in the inspection and verification process to determine the causes of these issues. We were delayed a bit getting this resolved for our customer due to some sickness and scheduling conflicts.Initial Complaint
11/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Cingo came to my residence on 10/15/2021 to spray my house. After spaying my house, the ruler moldings started peeling off my walls. I call the company to report what happened. The service technician asked me to send him pictures of the rulers to his phone. I sent him the pictures. On 11/15/2021, the Cingo service technician came to my residence. His name was *** ******. *** told me that their spray did not do that and that I did that to my own house. I then told him that they were the only ones that spray my house. He looked at the rulers that had fallen off the wall the stated again that their spray did not cause that. He then walked away and slammed my side door on the way out. I then confronted him about disrespecting me in my house. He then just walked away. I then called the office. The lady who answered the phone stated that their spray did not do that. I then told her to have the manager call me. The manager apologized to what *** did. I did asked to be refunded all my money and to cancel my contract. He said that he would send me a check. This was on 11/15/2021. I have not received a check nor have I received anything stating that my contract has been cancelled.Business response
01/04/2022
Business Response /* (1000, 5, 2021/12/03) */ After receiving Ms. ******'s compliant about the treatment performed at her home damaging two pieces of corner round molding. We refunded all the fees Ms. ****** has paid and canceled her agreement upon he request. Checked mailed to Ms. ****** on 11/16/21 and has cleared the bank. I visited with Ms. ****** along with the Cingo contractor. We both observed the two pieces of corner round molding that had come loose, one was a bad caulking job during flooring install and the other piece was only tacked (no glue) and came loose. Our product did not cause the molding to come loose, but I had our contractor go ahead and fix the molding, tacking them back in place. Ms. ****** is happy. Consumer Response /* (3000, 7, 2021/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, At the time that I filed my complaint, I had not received any form of reimbursement. The check arrived later in the day. Second, my molding was installed by a certified professional company. Third, I have never had an issue with my moldings coming off my wall until they started spraying my house with their product. Forth, as of today, Monday December 6, 2021, I have not received any documentation stating or verifying that my contract has been cancelled. Business Response /* (4000, 9, 2021/12/08) */ Canceled agreement was sent to Ms. ****** by email 12/7/2021. Consumer Response /* (2000, 11, 2021/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.