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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
SOS admitted to attempting to open a line of credit for my business 3 separate times. We never requested a line of credit. We made one purchase on behalf of a client. We made it clear that the purchase was to be payed for in cash or by check. The company that does their financing is now reaching out to our clients for credit references. This is now effecting our relationships with long time clients. Our business now has three hard hits on our credit.
Business response
11/17/2022
There was a clerical error in our order processing department that led to a credit check for this customer. Even when someone is going to pay with a check we do a credit check to validate the customer information. In this case the request was sent in error to our leasing vendors.
I am very sorry that the error occurred and we have communicated this error to our leasing vendors. We did not request nor did we receive any of *********************** client information so we did not share that information with our leasing vendors. Our leasing vendors do not go to the level of making phone calls to check credit and since no client information was given to the leasing vendors any calls to *********************** customers were not a result of this error.
Again, I am very sorry that this error occurred.
***********************
Customer response
11/18/2022
Complaint: 18032731
I am rejecting this response because: credit checks for the transaction would have been appropriate. The company went beyond that and attempted to open a line of credit. ***** Fargo has confirmed that they've rejected this application at Mtron's request.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.