ComplaintsforHoegger Goat Supply
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Complaint Details
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Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On Oct. 31,2022 at 20:17 I order MJ Soap Essential Kit $139.95 and The Soap maker's Companion Book $18.95 Invoice #*** and the grand total of $178.85. As of Nov. 30 2022 I have not received any merchandise from them i had e-mail them around the 15 of Nov. and received no reply back call Nov. 23 talk to the grand mother and told her my issue that i would like to know when my Merchandise will be arriving, she said she look into it. Then I call again Nov 29 at 6:30 my time 9:30 there time and try multiple times and multiple numbers of there business and was disconnected/hung up on. So I call later that day 4:30 my time which was 7:30 there time finally got the grand mother and again she said she would look into it and call me as of today i still haven't heard from them and i probably won't.It just amazed me how fast they can get there catalog out to you but what you order it no where to be foundInitial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At the end of 2021 in December I ordered 3 5 pound bags of kelp it took a month or so for this order to ship and when I received it in January it was someone elses order completely I received copper supplement, herbal toner, a diamond supplement of some sort, and B12 paste. I have sent 3 to 4 emails to this company since I have received this order explaining the issue with no response and I have left a voicemail with the only number they have with no response. It has now been 2-3 weeks since I have received this incorrect order
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.