ComplaintsforIdeal Therapy, LLC
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In June of 2022 there was two incidents that occurred involving my 7yr son who has cerebral palsy and is autistic and non-verbal. The incidents as follows the first incident my son so called fell into a metal door and caused a big noticeable gash in his forehead and the therapist claimed he didnt see it when he brought my so back to me, then said oh he did fall into to door because he was trying to open the door. The second incident is when a gash appeared on his wrist and again no one knew what happened and they just kept giving excuses about it. Then my son contracted Covid from a patient or staff member at ideal therapy because they dont enforce the wear a mask rule with all the patients that come into the office. Because if this **** had to miss two weeks of therapy. So, I went to ****** and gave my opinion about the situation because it wasnt resolved like it shouldve been. After about another week Ideal Send my a message for my sons appointment. We go to what was supposed to be his appointment as they came to get me and my son, we where ambushed by the office manager and another therapist in a office and I was told that my son was being discharged because I gave my opinion on ****** and she and the owner were not happy about it. So they made the decision to take there frustration out on my son and kick him out of therapy when he needs it the most. *** have experienced the office manager trying to get me to commit insurance fraud to get paid more for services from his state insurance. This company does bad business and doesnt care about the patients well being and is only concerned about money and billing your insurance fraudulently.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.