ComplaintsforHernan Group, LLC
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/13/24, I began quoting with ****** Hernandez and his company "Hernan Group LLC" for some remodeling working on my home. We agreed to paint our whole house, remodel our master bathroom, and change out our kitchen countertops. The company began services on 3/24/24 with painting and bathroom remodeling. As time went on, the work that was quoted was being completed up until the first week of May. At that point, I had paid ******, the owner of Hernan Group LLC, all of my remaining balance except for $1,500 as that is what was quoted for the glass shower door we had been waiting on. I did not feel comfortable paying entirely for the job until the work was complete but he insisted on paying for at least half of it so he could take care of his payroll so I did. Allegedly, that glass company could not get the glass in stock so after 3 weeks of waiting we asked for another vendor. ****** had another company come out an measure and after he told us they said about a week to come out and install it, we have not heard anything. All the while, we had a toliet not sealed correctly in the master bathroom that he did have his workers fix but they have not repaired the water damage it left on my ceiling downstairs. ****** has not communicated with me since May 30th, 2024 about when the glass will be here and the repairs to my ceiling will be completed. He is completely *** thus leaving me out my $700 prepayment for the glass and an unrepaired dining room ceiling (below master bath remodel) directly related to his remodel work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.