ComplaintsforTotal Car Care Center
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Complaint Details
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Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached documentBusiness response
04/12/2022
Mr. ***** was notified about everything that was wrong with his car before we have ever worked on it. He chose what he had wanted done and we did as he requested. The repair order is the equivalent as an estimate. He was not charged twice for anything. He received an invoice showing that the bill was paid, which he also took a very long time to pay after he authorized the repairs. It took about a month for him to finally get the money to finish paying for his repairs that he authorized but did not have the funds to repair the vehicle. He has been made aware several times about everything that was wrong with the car on several occasions over the years.
Customer response
04/20/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
Regards,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.