ComplaintsforInfectedwrld
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
We spent 141 for items never received or shipped. We have tried to contact the seller. No replies via number email or social media.Business response
08/13/2024
This customer has read our privacy policys and terms of conditions regarding orders before placeing an order on our site all customers are held to the same standards to reading our policys before placing an order with us this all sales are final as stated on our site this weve attempted to refund the customer and their bank has not approved it that entirely falls on the customer and not the producers for having invalid banking informationCustomer response
08/13/2024
Complaint: 22097495
I am rejecting this response because: I get a generic email stating order canceled. Yet it still shows. I reached out to the bank since June. So policy doesn't state if we don't ship you won't get your money back. And you haven't attempted to resolve the bank states you have 90 days to reply. So you haven't attempted anything so far until now. I feel the same way you receive money refund it back. No attempt to credit or fix this issue. If you would like to leave contact info I'd love to resolve. I just want my money back the back doesn't have to give the dispute technically. I purchased here I'd like my money back without having to work and wait for it. The order was since February and I'm left to fix it. But you haven't forfilled the order and you haven't tried to resolve. I shouldn't lose money for something never sent to me.
Sincerely,
*******************************Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of the transaction: december 29th 2023 I baught a hoodie from their website it didnt arrived. They gave me a tracking number, but its still awaiting the item. On may 3rd they told me the order has been refunded in march 19th. I checked my bank account and nothing came in since the date I payed. I kept writing them so we could solve the issue but they keep saying it has been refunded and when I ask them to send me proof of the refund they say they dont have access to the transactions. Recently I asked them again when it was refunded but now they told me it was refunded on February 4th 2024. Its kind of contradicting. Then I sent them a screenshot of the transaction I made to pay for the hoodie and asked them if thats theire account because the name of the account wasnt matching the name of the Buisness. Earlier I thought it was just because of unprofessionalism but they told me its not their account. I asked them how we can solve this issue but they are ignoring me. I think it could be a problem because of the curency change but Im not really sure. I just need my money back thats all.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.