2 Customer Reviews
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Review from Lauren C
1 star07/29/2022
Blue Haven Pool has been a night mare !!!! Paid for an expensive pool and got terrible service . Nobody takes responsibility of not doing their jobs correctly . The local owners won't call back .They want to text or tell you how to fix what they messed up and we paid for. So unprofessional.
Blue Haven Custom Pools Response
08/01/2022
Hello. I apologize for the confusion and for your experience but I believe this review is for the wrong Company. We do not have a current or former Customer with your name. We are located in ****** Georgia.Review from L. M.
1 star01/29/2022
Blue Haven on ******* Bridge Road built our pool quite a few years ago. Apparently, they did not close out the permit properly with the county because final inspections were never done. When our contractor recently tried to get a permit for a new sunroom project, they could not do so until the pool permit is completed. I called Blue Haven to help. They told me to do it myself since the franchise is under different ownership. I asked for the Corporate number to see if someone there could help. They told me they did not have time and that I could look it up. You can draw your own conclusions about customer service. I would not recommend doing business with this franchise.Blue Haven Custom Pools Response
02/02/2022
Hello. As we tried to explain via phone call, we are a completely different pool company than the one that built your pool 20 years ago and unfortunately we have no way of helping you.We tried to explain that we don't have anything to do with the company that built your pool 20 years ago. We don't have any files from any pools that were built 20 years ago and we have no knowledge of any pools that were built by the former company as well as no way of knowing anything about you, your home, or your swimming pool. I was still in high school 20 years ago when your pool was built.We did try and assist you and explained how you could renew or pull your own permit as the homeowner and that you needed to contact your local government building department and explain to them what has happened and they should be able to locate any old permits on file and can help you either renew or apply for a new permit as the homeowner and get your final inspection done. Please follow these directions and you will find your solution. We apologize we cannot be of further assistance. Hopefully this helps clear your issue and you will remove this review as it does not pertain to this company.Blue Haven Custom Pools Response
02/02/2022
Hello. As we tried to explain via phone call, we are a completely different pool company than the one that built your pool 20 years ago and unfortunately we have no way of helping you.We tried to explain that we don't have anything to do with the company that built your pool 20 years ago. We don't have any files from any pools that were built 20 years ago and we have no knowledge of any pools that were built by the former company as well as no way of knowing anything about you, your home, or your swimming pool. I was still in high school 20 years ago when your pool was built.We did try and assist you and explained how you could renew or pull your own permit as the homeowner and that you needed to contact your local government building department and explain to them what has happened and they should be able to locate any old permits on file and can help you either renew or apply for a new permit as the homeowner and get your final inspection done. Please follow these directions and you will find your solution. We apologize we cannot be of further assistance. Hopefully this helps clear your issue and you will remove this review as it does not pertain to this company.Customer Response
02/02/2022
Yes, despite your business having the same name, same telephone number and same address as the pool company that built my pool, it was made very clear that the current franchise ownership was not responsible for the permit not being completed with Gwinnett County. However, no assistance was offered whatsoever to me as a homeowner who is unfamiliar with the entire process. I respectfully asked for the phone number of a contact at the Blue Haven corporate office who may help and was told to look it up on line since they did not have time. I was given no direction about closing out the permit other than you can do it yourself as a homeowner with the county. Building a pool can be a complicated process. My preference is to do business with companies who have high standards of excellence and customer commitment. Potential customers should have the right to decide whether my experience is important to them or not.Blue Haven Custom Pools Response
03/21/2022
Ma'am we did try and offer you assistance. If you look at my above comment you will see the directions on how you can get help. Blue Haven corporate does not have records from 20 plus years ago either. We build roughly **** a year globally Your local government office will have record and they can assist you with renewing your permit as stated above. If all that remains is the final inspection that means that the Former Blue Haven Pools office that built your pool got every inspection required of them throughout construction and that you the homeowner either didn't have your fence up or your final erosion control(landscaping) completed as that is all that is inspected in the final building inspection.Blue Haven Custom Pools Response
03/21/2022
Ma'am we did try and offer you assistance. If you look at my above comment you will see the directions on how you can get help. Blue Haven corporate does not have records from 20 plus years ago either. We build roughly **** a year globally Your local government office will have record and they can assist you with renewing your permit as stated above. If all that remains is the final inspection that means that the Former Blue Haven Pools office that built your pool got every inspection required of them throughout construction and that you the homeowner either didn't have your fence up or your final erosion control(landscaping) completed as that is all that is inspected in the final building inspection.
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