Customer ReviewsforDrive Automotive Services, Inc.

DISHONEST.For almost 2 months they provided no transparency on the diagnostics or the work that was actually being done, and went outside of what was approved by myself and by ************ date, I have received 3 separate final invoices. After pointing out via email that the 1st final invoice had charges for work that was not done/parts that werent installed, I went to the shop to view the work and discuss the discrepancies. Upon my arrival to the shop they gave me a 2nd version of the final invoice, and tried to act dumb when I said it did not align with the 1st final invoice I had received via email the same afternoon. The two employees insisted there were no differences, until both my husband and I walked them through the differences, and expressed our suspicion at the coincidence that the description of the part/work in question had been updated, but the line item fee remained exactly the same. Once I got firm and pointed out the old parts in the car, then they tried to blame the invoice discrepancies/changes on their colleague ******, for being messy.The following day I received the 3rd final invoice and it was substantially different and ~$2k higher than the first two with inflated pricing of catalytic converters! Over 2.5K for EACH catalytic converter in a ****** Outback 2013! I sadly agreed to insurance totaling out the car, because in order to take it off their lot for a second opinion I wouldve had to pay them directly and the invoicing was too messed up for me to feel comfortable doing so. If I had paid the shop directly for the first or second version of the invoice to remove it from their lot, and the second opinion came back okay, then I wouldve turned around to insurance to ask if they would complete the remainder of the work related to the accident. They wouldve said no, and pointed out that they already paid for it according to my fraudulent Pride Auto Shop invoice. I hope they get shut down for fraud.

To whom it may concern:We would like to say that we understand ********************* concerns regarding their ****** Outback. Customer *************************** brought the vehicle to Pride Auto Care for repair on 7/01/2024 by customer ********************** in.During initial inspection, the technician found internal damage done to the exhaust system. The technician advised of replacement of both catalytic converters and well as muffler.The customer opted to go with the ***************** for repairs. Due to Insurance policy, point of focus was the replacement of catalytic converters. The insurance approved both catalytic converters to avoid totaling vehicle out. The muffler was not currently approved at that time by the *****************. Due to change in Management, part numbers were not input into system correctly. The current General manager pulled parts ordering log as well as performed a Digital Vehicle Inspection to verify workmanship and part's installation. After DVI was performed, check engine light came on for transmission related issues. The technician pulled codes and found P0700 and P2764. The technician followed reflash procedures to correct error codes. ***** returned immediately indicating and internal failure in transmission. The Service Advisor Informed the insurance company of internal transmission failure, which would result in further diagnostic to identify point of failure, at which point, insurance totaled the vehicle before approval of diagnostics, ultimately no estimate was given for replacement of transmission. The shop received the documents regarding the supplemented payments from the insurance company for repairs. The customer received payment for the repairs upon the insurance company totaling the vehicle.Once again, I do apologize for your experience and frustration in this matter. Please feel free to respond with any questions and/or concerns you may have in this matter.Thank you,Pride Auto Care

Pride inspected the front tire on my wifes car and wrote in the service report that the lug nuts and studs were good but the nuts needed to tightened. They did this for free. Following week I took the car to them for the 115k inspection and they said the nuts and studs needed to be replaced at a cost of $290. They said the Pride mechanic who did the first inspection must not have been thorough. Good to know but I lost my trust in them and spent $290 that I doubt was needed..They also did not want to honor the coupon from their local website and I was forced to talk to the manager to get it applied.Too bad, they used to be great.

We would like to say that we understand ************************************** concerns regarding their Nissan Murano.************************************** brought the vehicle to Pride Auto Care on 8/1/2024. The customer had brought their vehicle in initially due to a "serious vibration" customer was driving over a mountain pass back from **** and brought it to us for inspection. Upon that inspection we found that the left front lug nuts were not torqued down all the way and were causing the noise the customer was hearing. Speaking with ******** at the time, they had mentioned that another facility did a tire rotation for them before their trip. We tightened down the lugs and studs and the customer took the vehicle. This inspection was completed by our former employee. During this inspection, the technician did not mention any damages to lugs/studs, said car was good to go, the technician test drove the vehicle and said it was good to go. Customer took the vehicle, and ********************** did not charge for this visit.********************************* brought the vehicle back to Pride Auto Care on 8/27/2024. This is the second visit for the ********, this time ******** dropped off this vehicle. When dropping off, the customer stated that while driving in the mountains again, there was a significant vibration while applying the brakes. We offered to perform a free brake inspection, and this time our technician performed the inspection and work. When we got to the brake inspection, the technician made an observation that the front left lug and studs were showing signs of damage, in addition to the front brakes measuring at 4 mm and the rears were at 3 mm. This was the same wheel that the previous technician had torqued down a few weeks prior and said was ok. When the shop called to go over the findings, the customer had made it known that they had the vehicle at a dealership for a brake inspection/full inspection in between their first visit and this visit, and the shop couldn't guarantee that it was either the previous shop or the dealership that damaged the lugs and studs for the front left wheel when the customer asked. At this point the customer made the shop aware that the dealership had given him a quote on brake work and had asked us if we could honor the initial quote, to which the shop had no problem matching the price of the estimate. Upon receiving the front pads and rotors the technician had found they received a set of used rotors and the shop could not get this done as quickly as we had hoped. The shop had to keep the vehicle into the following morning, this "snag" in the time line for completion was promptly communicated to the customer and he understood during this second conversation the customer had asked the shop to keep the Lug and studs so he could take them with him to see if he could be reimbursed from the previous shop(s). After we completed the work, the customer came in to pick up the vehicle. The shop physically handed the lugs and studs to the customer and pointed out the markings on the lug nuts that showed chips in the threads. Customer said thank you and had made the comment to that he was going to try and get their money back for the damage done to their studs and left. Later the customer returned and said that he went to the shop that performed the tire rotation and they refused to reimburse the customer. The customer, very upset, wanted ********************** to reimburse for the lugs and studs. Due to customer satisfaction, we followed through. The shop called the customer offered a partial refund of the work completed, and a free oil change coupon. The customer was satisfied with the resolution provided. Once again, I do apologize for your experience and frustration in this matter. Please feel free to respond with any questions and/or concerns you may have in this matter.Thank you,Pride Auto Care

This place LIES!!! They aren't worthy of the 1 star the BBB gives them by default. I took my 2020 jeep Grand Cherokee in to have the ** fixed because it wasn't blowing cold air. They did an evac and recharge that cost $557.00. 8 months later my jeep starts to blow warm air again, bring it back and it was another $557.00. So over $1,100.00 in less than 12 months. Now roughly 8 months later I have the same issue, warm air instead of cold blowing in the middle of Summer with outside temps in the upper 90's. I go back with both of my invoices and talk to the front desk guy. He says that they need to do that service again but this time put a dye in with the freon so they can tell if there is a leak somewhere. Obviously, there is a leak somewhere! Why would a 2020 Jeep is not blowing cold air being only 2.5 years old the first-time going in. And why would they not put the dye in the FIRST TIME??? HE told me that they would take my jeep back in and look at it to see if they could find out what was the problem was and do the evac and recharge so that I could have cold air for the **. 5 hours later I go pick up my car and he tells me they did that service but that when the tech pulled it out of the garage it was starting to blow warm air again..... I left that 3rd time with warm air blowing and was told to come back in 2-3 weeks for them to look at it again to see if they could see where the leak was. I then went o AutoZone and bought freon refill to do it myself and guess what??? I have cold air now. They didn't do anything that 3rd time in and lied about doing it. I would avoid going to this place because they can't be trusted and seem to string you along and keep fixing the same problem multiple times. The location I went to was the *************** shop and I will not be going back!!

We would like to say that we understand **************** concerns regarding the Jeep Grand Cherokee. Upon further review of your previous visit. The advisor who handled the last repair said there was no freon present in the system and no dye the technician could locate. An A/C service isnt normally a warrantied item, and so the customer was charged for refilling the A/C system and injecting dye for the technician to attempt to locate a leak a year after the original A/C evac and recharge. **************** was asked to return within the week for the shop to reevaluate and reinspect for additional leaks however the customer has not yet returned. The General Manager has contacted **************** a couple of times and unfortunately, been unable to reach the customer. To the customers convenience we would be happy to figure out where the A/C system is leaking refrigerant from the car. Please contact us at ************ to assist you further. Once again, I do apologize for your experience and frustration in this matter. Please feel free to reply with any questions and/or concerns you may have in this matter.Thank you,Service Street

Scheduled appointment and dropped off the night before. Holiday weekend so they were closed on Monday. They never called me during the day so I stopped by mid day to check still not done. Called at 6 they still had not done the diagnostics. Couldnt get there in time to get vehicle now, and I was heading out of town for the week. I called on Wednesday they still had not done anything with my vehicle. Went to pick it up Monday nothing was done still. My battery was now dead and all lights flashing in instrument cluster. Their response to me was they just couldnt get it back in the shop. You had a whole week. I also had an appointment. I have emailed corporate with no response. I will not be using them again and word of mouth travels fast.

Hello ***********************, Thank you for taking the time to leave ** feedback about your experience with us. We are sorry to hear you had a frustrating experience and that your visit was not up to the standards we strive for. Unfortunately, the most recent visit to the ******* AZ location we are showing is from 3/29/2022. The most recent visit to the ****** AZ location we are showing is from 6/6/2020. We would like to get some more details about your experience with us. If you'd be willing to provide more feedback, we can assist you further. Wed like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one.Once again, I do apologize for your experience and frustration in this matter. Please feel free to reply with any questions and/or concerns you may have in this matter. Thank you,Kerrys ********

Unfortunately, Service Street has been my mechanic since 2020 until very recently. After originally coming in for an oil change, I ended up returning 3X, waiting in their shop for over 7 hours over the course of a week, and spending $500 on upsold work. I have likely overspent several thousand dollars on repairs here.I came in with no leaks, squeaks, issues, or concerns outside of needing my oil change, and was presented with three separate upsells to have my brake pads, rotors, and oil pressure sender replaced for an additional total of $1,400. I denied all additional repairs. After leaving, oil leaked profusely from my car overnight. I have since taken my car to a reputable mechanic, and low and behold, the oil pressure sender Service Street recommended I repair while my car was in their bay was conveniently broken. The repair for that part completed within the hour for less than $200 by the second mechanic.Additionally, while I waited in the lobby for several hours on my third visit, three other women who also came in for only an oil change were also coincidentally presented with estimates to replace their brake pads and rotors for between $1,000 and $1,900. The Service Street team will sell you work you do not need or cause the issue themselves if you do not immediately fold. They are especially predatory toward women, elderly, and uneducated customers. There is no reason an oil change should take several hours while employees are killing time without work. Politely put, avoid this franchise at all costs and take your business literally anywhere else.

To whom it may concern:Thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your experience was not a positive one. Unfortunately, we were unable to locate your information in the system for this location. If youd be willing to provide more feedback, please reply so we can assist your further. Once again, I do apologize for your experience and frustration in this matter. Please feel free to reply with any questions and/or concerns you may have in this matter.Thank you,Service Street

We have been using Kerry's Car Care to service all of our vehicles for the past 3 years. Previously, we would take our vehicles to the dealerships, but after saving nearly 40% on a repair on our 2014 ***, we no longer felt the need to pay the increased ******** to the dealership for the same quality of work.They have done everything from maintenance work (oil changes and tire rotations) to major repairs (replacing the *** on our 2014 ***)Every car we have taken (3) has been serviced to our satisfaction and completed in a timely manner. All of the employees are polite and take the time to go over the paperwork and ensure that we are satisfied. My goal is to keep my the *** running to 250K (currently at 198K) and thanks to *******, it just may happen. I highly recommend and will continue to take our vehicles to this location.

We are delighted to read of your satisfaction, as we want to always provide our customers with positive experiences. We truly value your opinion and are glad we could resolve any concerns you had. We appreciate your high praises and look forward to caring for your vehicle for a long time to come.Thank you, Kerrys ********

About two months ago, I brought my car in because of the strong odor of gasoline in my garage. At that time, I was told that only the seal on the fuel pump needed to be replaced, but not the fuel pump itself; and I paid Kerrys $411.50 for replacing the seal. However, that did not solve the problem of the gasoline odor; so I brought the car in again on September 12, and this time I was told that the fuel pump needed to be replaced. I paid Kerrys $588.75 for that. After driving away from their lot, I noticed that the fuel gauge was not working,, but the repair was still not done properly because after I fill up the tank, there is a very strong gasoline odor in the garage until after I drive the car for about fifty miles in order to use up a gallon or two of gas. This should have been a routine repair, but Kerrys tried three times and still did not get it done right.Even worse, when I went to pay for the fuel pump replacement, the invoice showed $928.75 for replacing the direct injection high pressure fuel pump. Kerrys would have charged me for the expensive high pressure engine pump when only the tank pump was at issue. It was only after I questioned the invoice, that the employee changed the invoice to reflect the correct tank fuel pump. Frankly, this did not make Kerrys look good at all. Finally, Kerrys charge for both the pump seal and for the fuel pump was about $60 each more than my *** dealer charges retail for the same parts. That, too, left a bad taste in my mouth. I explained all of this in an email to the General Manager, *********************, asking what he could do to help me to feel like a happy camper with Kerrys again. Unfortunately, he never responded and even refused to take my phone calls. This is not the way customers should be treated!*************************

To whom it may concern:We would like to say that we understand ****************** concerns regarding their vehicle. ************************* brought the vehicle to Kerrys ******** on 8/22/2023. ************************* brought his vehicle in for a strong odor of gas being emitted inside the customers garage. After the technician completed the vehicle inspection, the technician found that the in-tank fuel pump seal was leaking. The shop explained to ******************** that the shop needed to replace the seal and retest the system to ensure the repair was complete. After driving the vehicle for the required amount of time, the technician found there was no fuel odor post-repair. ******************** received the vehicle and drove home, calling a couple days after stating "the smell is much better, but is still there". After having ******************** return for a second inspection, the technician found that the fuel pump module casing had a secondary pin hole leak. This is a ****************************** portion of the fuel pump and requires the entire module to be removed and replaced. The shop explained to ******************** that the labor for the pump would be entirely covered under warranty as the shop had already replaced the pump seal. The customer would be responsible only for the part price and charged nothing more. ******************** agreed to the repairs verbally (as the consent signature states upon vehicle drop-off, verbal consent is an absolutely viable means of receiving consent to complete a repair). After replacing the fuel pump, ******************** arrived to pick-up his vehicle and noted the price was different from what he had been relayed by the General Manager. This was due to mock building the invoice with possible solutions (High Pressure Fuel Pump is one of the top diagnoses for leaking fuel and fuel odor among *** vehicles.) before finding the final solution of the concern and is a common practice among the top service writers in the industry. The service writer collecting the payment had not gotten the General Managers attention after the General Manager had elaborated the invoice would need final refinement before the customers payment was collected. The issue with the pricing for the ticket was resolved immediately and on the spot by the General Manager. ******************** was content and left in his vehicle. Soon afterwards, the customer returned with the fuel gauge not working properly. The shop diagnosed that the fuel pump level sender was defective and needed to be replaced yet again. After replacing the fuel pump for the second time the shop quality checked the repair and ensured there were no issues with anything that was replaced. ******************** had not brought any issues to the shops attention for weeks to come. On 9/21/2023, ******************** had sent the General Manager an email inquiring about the cost of the parts and extended timeframe it took to repair the customers vehicle, using key words such as "finally" and "time-consuming". Upon receiving this email, the General Manager tried to contact ******************** on 3 separate occasions to remedy the customers concerns and answer any questions about the repair process. The customer had not answered the phone on any of those 3 occasions. A few key points to be made within this response are correlating to time, price, and warranty.On the spectrum of time, ******************** was informed on his first visit that the repair would be same day. The first repair took a total of 5 hours to be completed due to replacing a readily available gasket. This repair was completed the same day on 8/22/2023. On the second visit for the concern, the shop was required to order a fuel pump which is not a common part to be replaced in a short amount of time due to shipping and receiving of the part. This repair lasted from 9/7/2023-9/12/2023 due to no supply in the local area. On the last visit, ************************ *** was at the shop from 9/18/2023-9/21/2023 due to waiting for the warranty pump to arrive considered the fuel level sensor was DOA.Through the entire process of the customers visits, ******************** was continuously informed that the shop has the utilities to ease his day-to-day commute and other life necessities requiring a mode of transportation. Including, but not limited to Lyft, shuttle transportation, etc. ******************** had assured the General Manager every step of the way that things are "fine" and there is "no need to worry about that". Despite the customers claims, the customer was consistently reminded the shop is here to help, should the customer need it. ******************** was thoroughly explained the reason for an extended repair time and that parts for his vehicle are not common pieces in the automotive industry. The facade being held by ******************** was done with the demeanor that everything was "ok". In relation to the price and warranty, ******************** had paid an extremely inexpensive amount for the repair being done on the vehicle. The points the customer has brought up are the facts that we charged him $60 more than retail on both the gasket and the pump, equating to a $120 mark-up over retail cost of the parts sold to a private party. This is a very true statement in the sense that we may not sell parts AT retail price to a customer. If markups were not applied in the automotive industry, there would be no convenience factors to having the repair done at a qualified repair facility. Listed are a few benefits we offer but are not limited to: ie. free Lyft services, a 5 year - ****** miles nationwide parts and labor guarantee, convenient waiting environment with coffee and TV, same day repairs, etc.******************** was charged a very small amount for such great benefits compared to other repair facilities across the nation. The implication that the customer was overcharged such an amount can be argued against with the other facts the customer has displayed. The shop will use the *** dealership the customer mentioned earlier.******************** had stated the shop charged him $120 over retail on the parts the shop had replaced. *** charges $480 for a fuel pump at retail cost for the consumer compared to the $540 that was charged to ******************** by the shop. Without formal facts, the same can be stated about the pump gasket as well. Price also plays a part in the convenience aspect of repair. *** requires a 2 week lead time with extended appointment times to have your vehicle serviced. In the total amount of days that Mr. ********* vehicle was at the shop, equates to nearly half the time it would have sat at the dealership before the vehicle was even inspected. Note that *** also charges $225/hr labor rate and also only carries a 2yr Unlimited Mileage warranty compared to the shops $179/hr and 5yr 50k mileage warranty. Using these facts as described, we can confidently note that the approximate final price at *** to have the same repair conducted at retail price without a dealer mark-up on parts would cost the consumer $1,172. The price in which the repair was completed by Kerry's Car Care was $1,000 with more than twice the warranty and 50% less wait time. The pricing calculations referring to the dealership are done under the notion that the dealership was being extremely gracious and providing the consumer with a part that had 0% profit. As noted on the invoice all of our repairs come with a 5 year/****** mile pro-rated limited warranty. If the customer has any issues with the repairs made on the vehicle, they may reach out to the location to work on a solution if needed.Once again, I do apologize for your experience and frustration in this matter. Please feel free to reply with any questions and/or concerns you may have in this matter. Thank you,Kerrys ********

Kerrys auto repair at 43rd ave and olive is a sham! I brought my vehicle in for a check engine light and said it was the solenoid on the gas tank. They replaced it and after ******* ddollars later it still wasnt fixed. I brought it back in a week later when chk engine light came back on and they had to replace it again my truck now started to leak gas after the fixed it the first time when it wasnt doing that before. Called them again and they said they would have to drop my gas tank to find out whats going on. I told them no and they said my gas cap was the problem. They charged me ***** for the gas cap which is ridicules! My truck is still not fixed and I WILL never use them again!!!! They grasp at straws and start replacing one thing at a time until they figure out whats wrong. Its also posted that diagnostic to see whats wrong is free then charged me ***** and also said shuttle is free then charged me for that. Stay away from them they are horrible.

To whom it may concern:We would like to apologize to *********************** in regard to the concerns with his vehicle. *********************** brought the vehicle to Kerrys ******** on 9/29/2023. The vehicle came in for an evaporative emissions leak causing the check engine light. An EVAP leak, or evaporative emissions control system leak, occurs when fuel vapors escape from the car's fuel tank or any other part of the system that controls them. The vehicle was tested by introducing smoke into the system allowing the technician to locate any leaks. Once the system is filled with smoke the technician can test the solenoids and valves in the emissions system. The technician found that the vapor canister vent solenoid was not activating. An activated carbon canister is used to capture hydrocarbon vapor emissions from the fuel tank as part of an emissions control system. Once the canister was replaced the system was retested and no further leaks were found at the time. The fuel cap was replaced per customer request as stated in the review. As noted on the invoice all of our repairs come with a 5 year/50,000 mile pro-rated limited warranty. If the vehicle is now leaking fuel the shop would be happy to take a look at the vehicle and see if the leak can be located. If ***** would be willing to bring the vehicle to one of our locations for inspection, we would do a free visual inspection at no cost to the customer. The shop performed the following repairs; vapor canister vent solenoid and fuel tank cap. Once again, I do apologize for your experience and frustration in this matter. Please feel free to reply with any questions and/or concerns you may have in this matter. Thank you,Kerrys ********