247 Customer Reviews
Review from Sherry B
1 star10/22/2024
In south Euclid Ohio the doctor gave me an exam that I think you can get from a dime store could not see through the lens of the glasses, all they cared about was me purchasing designer frames, I requested a refund, what a joke, do not go here.Review from Christopher W
1 star10/16/2024
******* ******, O.D. is the absolute worst when it comes to customer service. From scheduling appointment arriving for the appointment only to be told that the optometrist won't see you because they want to go to lunch? Then tell me to come back 2hours later...only then to be told that now there are 3 people in front of you so I can wait for 3 hours more if I like! Terrible experience they don't even deserve one star! ********************************************* is the worst!Review from Eddie L
1 star09/23/2024
They tell you the buy 2 pair deal is better than using your vision insurance. I paid the $135 difference and months later they sent me a bill for another $65. They said insurance didnt pay the full amount they were supposed to pay. Insurance state everything was paid out. The invoice sent to me from Americas Best only shows me paying $70 in the store. The store shows me paying the $135. Americas Best is not good at math apparently.Review from Stefan M
1 star09/18/2024
I was given 2 different prescriptions from the same eye exam by the Dr. *** another exam.Glasses returned. Still charged for bad exam.Review from Linda H.
1 star09/14/2024
After I paid for eyeglasses to correct my vision, it took them 2 times to correct the lenses. After the second try, I was told I cant get a refund. So I have no glasses and no refundReview from Jennifer W
1 star09/10/2024
I purchased glasses in February. Over the summer I received an additional bill for $20. I didn't think much of it and paid the additional $20. It is now September and I received a bill for an additional $70. I called and asked about the additional charges. I was told that the initial payment in February was an "estimate" based on insurance. All other companies I have purchased glasses from had no additional charges. Seems that America's Best could do better with charges and make it clear to customers that there may be additional charges later on. Seven months is a very long time to determine insurance coverage. This will certainly be my last purchase.Review from Anthony G
1 star09/01/2024
AMERICAS BEST ADVERTISED A SPECIAL , PAIR OF PROGRESSIVE LENSE GLASSES FOR ****** I WENT THERE BECAUSE I HAD JUST BROKEN MY GLASSES BEYOND REPAIR.AFTER ALL THE PAPERWORK HAD BEEN FILLED OUT, THE PERSON HELPING ME TELLS ME THAT MY TOTAL WAS 634 DOLLARS. i HAD THE AD UP ON MY SELL PHONE AND SHOWED IT TO HIM, I ASKED WHAT ABOUT THE SPECIAL YOU'RE RUNNING. I SHOWED HIM THE AD AND HE SAID THAT APPLIED TO A CERTAIN TYPE OF LENSE ONLY. I SIMPLY SAID : SHOW ME WHERE IT SAYS THAT HE COULD NOT AND SINCE I WAS WITHOUT GLASSES AND NEED THEM TO SEE I HAD NO CHOICE BUT TO BUY THE GLASSES. THAT IS FALSE ADVERTISEMENT AND AGAINST THE **** AFTER I WAS HOME I WENT ON LINE AND FOUND OTHER PEOPLE ON THE WEBSITE REDDIT THAT HAD THE EXACT SAME ISSUE, AMERICAS BEST WAITS UNTIL THE LAST MINUTE AND IT'S TOO LATE FOR YOU TO BACK OUT OF THE DEAL AS YOU HAVE ALREADY SIGNED AGREEMENT BEFORE ENTERING YOUR CARD. SO YOUR LEGALLY LIABLE AND HAVE NO CHOICE,Review from Victor F
1 star08/27/2024
I signed up for an appointment on the website and I accepted the appointment. The same day I was called back and asked if I would mind rescheduling. I stated of course not. They rescheduled me for another day. I accepted the appointment. The day of that appointment they called and tried to reschedule again. I explained this time I couldn't because the following day I had other matters to care for. So I came into the store and was told that I could not be seen at the appointment time granted to me. The *** stated that I could go and come back in a hour and to come back and be told the Optometrist was gone to lunch and come back in a FEW HOURS to be seen. I have been told only after this experience that this is a common practice. All I can state that this particular office really needs better management if this is a common practice. I am so disappointed a waste of time and money.Review from Dotty S
1 star08/24/2024
Terrible experience with Eastgate Ohio Branch. Every time I call I am on hold forever, prices were expensive in my opinion, so I tried to fill prescription somewhere else only to find out the ** put a specific type of daily on the prescription that I had never mentioned using before. It was a very expensive type. Called to have the brand changed and they wanted me to come back in for an appointment to change brand because it had been 60 days. Money money money is all they care about in my experience. Dont fall for marketing hype.Review from Kenesha W
1 star08/21/2024
I would never recommend Americas best again. I went to the store in Cypress Tx on 7/22 to order contacts and glasses for my son. 30 days the later the contacts are still not here and I cant get the prescription until I get the contact. This is going to cost me extra to take my son to a new eye doctor for a new prescription. This is ridiculous
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