ComplaintsforGlass Tiger Window Tinting

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Day 5 of the install of window tint- NO response from the owner ***** to get this issue resolved. On 12-10-2022 my husband took his 2021 C8 brand new corvette in to get the windows tinted. We hung around until it was finished. **** in ************- my husband pointed out some lint and hair under the tint & jagged areas on the front windshield. ** did the install & said they don't guarantee perfect window tinting- My husband was like-thats not a catchy Slogan at all. Not to mention- that's not going to work for me. (When they did the tint we had a lifetime warranty) Words got exchanged! ---My husband just wanted the job done right! That's all he was asking- They said bring it back in a few days! We will look at it. ***** left not a happy customer. We were at our home and the police showed up. My husband is now not allowed back on the property!! NOW-WE HAVE SCREWED UP TINT! FIXING it is NOT an option & NO WARRANTY ! I sent **** photos- He even stated it was not right! I have a text showing that message! We have asked for a refund of $320.00 Can't get any answers! From **** or the owner *****! No-one has reached out at all what so ever! This is bad business and terrible customer service- My husband had questions & concerns and they got defensive and mad. We are just asking for a refund since we are stuck with a mess. I would not dare take my car back up there -after the way we have been treated. We wanted the tint to look good & correct! Not looking like this- Every car we have owned we've had our windows tinted by different companies- But NEVER experienced this before- ever. Just seems like they took the easy way out of wanting to fix the problem that they knew was there before my husband ***** left the parking lot! Sent the police to our home! Not allowed to go back on the property.So I'm stuck with spending more money to have it removed. Just want a refund of this terrible install. I'm just a 60 year old man that wants the job done right- Just give me a refund-

  

  Business response

  12/20/2022

  - ************************;
  
  Account of what happened between ************************* of Glass Tiger Auto Aesthetics and *****
  ****, on Saturday December 10th, 2022.
  
  As the person in charge of sales and scheduling for Glass Tiger Auto Aesthetics in ********************, I, *************************, was attending a local car show when I was introduced to a
  customer who was inquiring about our services. After answering many questions for this
  individual, we exchanged information and spoke about him calling me the following day to
  schedule service for later in the week.
  
  On Monday afternoon, this individual, *******************, did call me to schedule a tint installation job
  for his 2021 Chevrolet Corvette. The installation date was set for the morning of Saturday,
  December 10th. 2022.
  
  During our phone conversations, ************ stated many times that he was concerned about our
  process and would like to observe the installation for himself. He was concerned about the
  installers clothing - what he would be wearing and if he knew how to appropriately install the tint /
  work on the vehicle without causing any damage to the interior and electrical components of the
  car. I assured him that we take all the precautionary measures available to us and are proficient
  with working on expensive vehicles like his. I also mentioned that while we would oblige his
  request and I will have no problem hosting him during the process, he has to trust us to some
  degree for us to actually perform our service. It was inferred that he should give us some
  distance to perform such a technical service and not hawk the actual technician. I knew I had to
  carry the weight of the customers requests and made myself mentally prepared.
  
  When ******************* told me that he wanted JT to wear certain clothing, I assured him that he
  would, but I did have a thought that it was a strange request and contradictory in nature to what
  the customer was wearing when I first met him and confirmed again when I met him and his wife
  on that Saturday morning. Mr. and ************* both wear large pieces of jewelry. Both had on
  oversized luxury watches, large custom bracelets and rings. ***** even mentioned that he has
  many pairs of jeans with beads and buttons and gemstones all of these things are a red flag
  when it comes to taking extreme precautionary measures when dealing with high end cars and
  car care. It felt hypocritical and a little obsessive to me, but ultimately none of my business and I
  just made a mental note of how these items could damage the vehicle in ways that could be
  used to accuse someone else of doing just that.
  
  I have only known JT to wear the appropriate soft clothing to work. He does not wear jewelry or
  have anything in his pockets or otherwise that would cause a blemish to a vehicle. JT is very
  professional, I can say with absolute confidence that Glass Tiger is very fortunate to have
  someone with JTs knowledge and skill set on the team. Although I knew that this was a high
  priority business transaction that would need special attention, I was comforted with knowing
  that it was JT who would be performing the service. I probably would not have scheduled the job
  if not for my confidence in JTs ability to perform the service.
  
  On Saturday morning, ******************* arrived on time and met with JT and myself to discuss tint
  options and shades. This conversation took about 15 minutes and eventually a decision was made
  for what the customer wanted. ****** wife ***************** was also present. She brought her own
  vehicle and was there for the discussion of selecting the tint for which would be installed. **** seemed to know that ***** was typically
  distrusting or especially concerned in these types of situations and she tended to make light of
  certain situations or comments made by ********************
  
  When it was time to begin the service, ***** had approved us to begin the work and handed me
  his keys to his Corvette and I pulled the vehicle into the Glass Tiger studio so that ** could
  begin the installation. ***** demanded to observe the process, I said it was ok for him to
  hang out and I would be there to field any questions during his visit, but that ** had to stay
  focused on the job. ***** was shown our installation tools and parts of our process. I even pulled
  out a chair from the office so that they could have a place to be comfortable instead of just
  standing around the shop. It was mentioned that the process for this particular vehicle usually
  takes 1.5 - 2hrs. ***** took the chair and sat down, his wife **** decided to stand and observe. She asked many questions of her
  own about our other services and I answered them to the best of my ability.
  
  ************ had mentioned to me many times that other technicians had damaged his car in
  some sort of fashion since hed purchased it. He also pointed out various imperfections to me as
  we did our pre service vehicle walk around, where damage was assessed, to make sure that the
  car leaves in the same condition as it came in.
  
  He pointed out one issue on the front bumper and accused his wife **** of damaging the
  vehicle when it was parked in their garage. The mention of this accusation caused an awkward
  interaction between the two where they would begin arguing and cursing, using foul language between each other without much
  discretion. They were audible enough to be heard by myself, JT and another installer we had
  working on that day, ***********************, who was working on a different project that we had in the
  shop at the time.
  
  Even though I knew there were other appointments for later in the day and I had significant
  office work to be done, I made myself available for roughly 40 mins of conversation and for
  fielding questions and basically making sure everyone was comfortable, because I knew my
  presence was needed for a smooth transaction for all parties. I was concerned that this
  customer, who had very heightened concerns and anxiety about having someone work on his
  vehicle, was the type that would encroach in some manner with questions or otherwise. This
  type of situation is not common, but it does happen. And as industry professionals, JT and I, as
  well as anyone else working for Glass Tiger are well aware and mentally equipped for this type
  of customer.
  
  JT began his installation at approximately 9:20am
  More bickering and cursing, arguing happened between **** and ***** over the next hour. At
  one point, *********************** found me and took me aside in the office to say that the two were
  arguing again and it was awkward and uncomfortable. I told **** that I agreed with him that it
  did not seem like a healthy situation and felt toxic but its none of our business and that the job
  is almost finished. I did not feel the need to interject into the ***** discourse because it would
  most certainly cause some sort of issue in which Glass Tiger or myself would be having to suffer
  for. Everything seemed like walking on eggshells, even more so, from this point forward.
  Although I dont recall the context, **** made mention of her carrying a concealed handgun
  with her and patted her waistband as if she had it on her at the moment.
  I didnt think much of that at the time, other than handguns are a definite way to scratch a
  vehicle while entering and exiting. It felt intimidating and threatening to some extent for her to even disclose this information.
  Why was it even important to tell us she was carrying a dangerous weapon inside our facility?
  
  **** eventually decides to grab a coffee and asks me and ***** if he wants anything from the
  coffee shop. I politely declined and began to do some other things around the shop and in the
  office. Still, I was within earshot just in case the customer had a question or if JT needed me for
  any reason.
  
  JT eventually finishes the installation and mentions to ***** that due to nature and process of
  window tinting, that there is a cure time that lasts about a week, and that it would not be unusual
  to see certain specific issues like lifting or waves or bubbles. This is explicitly mentioned to
  every customer and that if those situations last beyond a week, then it is normal for a customer
  to do a return visit and have the technician do some final inspections in order for the tint to be
  laid down completely flat. This was mentioned by myself to the customer before our transaction
  even started. And would be mentioned again many times during and after the process on this
  particular vehicle had been completed, because the customer seemed to have a different
  understanding of this process.
  
  ******************* was not satisfied with what he was hearing about this curing process, and that any
  one of his other vehicles had not had this issue or that he was unaware of any possible
  problems like that of what we were telling him. Once again, this necessary curing phase was
  mentioned multiple times, clearly, before, during and after the installation process was
  complete. Neither JT or myself could be any more clear about this.
  
  Still, ************ was not convinced, confident or satisfied with what he had been told.
  ************ asks me directly and abruptly - so how much do I owe you? I go to the register and
  cash him out for our agreed upon and discounted price of $320. The normal retail price is $370
  for this vehicle, but I told ************ would give him a $50 discount because we met at the local car
  show and I appreciated his trust in our services / glad that he came in.
  
  11:50am - Customer had been cashed out after receiving vehicle tint installation
  Immediately after ************ left, he returned, came inside the front door of the shop and asked
  to speak with me about an imperfection in the glass of the film. I walked with him outside into
  the front parking lot where his car was parked and had a look at what he was trying to show me.
  I couldn't see too clearly what he was pointing out to me and told him that I would grab ** to
  have a look at it. I said let me get JT to have a look at it for you, its probably something
  that will clear itself out when the film cures completely. You should let it cure for a day or two (as
  I mentioned many times before) so we can see what the ultimate outcome will be. At this time, everything was still cordial, even though it remained tense due to
  the nature of the situation / customer.
  
  I walk inside the store and find JT and ask him to come with me outside because the customer
  was pointing at something that maybe he could better assist him with. Jt comes with me outside
  and looks at a very small bubble in the tint and explains that its just water trapped between the
  film and the glass and that it will dissipate over the coming days because the film is porous and
  designed that way. He says virtually the same thing I have been saying the entire time and that
  even if it doesnt, that no matter what, there will ALWAYS be imperfections in a tint installation
  job. Its impossible to have a perfect tint installation unless you are working inside of a
  climate controlled bubble where there are no dust particles. Its worth mentioning that our studio and working environment is exceptionally clean. We keep it this way for a reason
  ** was actually able to smooth out this small bubble with his finger in the parking lot. While he
  was doing so, the customer just kept asking and repeating the same questions over and over -
  is that scratching the window? Is your nail scratching the window tint while you are doing
  that?. Each time the customer asked, either JT or I said that it was not.
  
  After JT massaged the bubble back flat, that was seemingly all we could do for him at that time
  so, ** entered back into the Glass Tiger shop to clean up and prepare for his next project.
  Again, for context - Once JT left, I remained present, in the parking lot, there for any other final
  questions that the customer might have. I was staying available for him until he was ready to
  leave, especially since the customer had come back inside to ask for help previously. Even with
  everything in mind about his behavior and very critical nature, I didnt foresee what would
  happen next.
  
  Since ** had gone back into the shop, I was left alone with the customer in the parking lot.
  Then, things got weird confrontational, and dangerous.
  The customer seemed to take an odd turn and I could see him sizing me up as if he was
  preparing to scare me, threaten me or fight me. He then walked towards me, saying the
  following comments. Its honestly about as accurate as I can remember.
  
  ******************* said - Listen here I was a professional fighter in the *** for 20 years and I
  fought the *************** ******************* who is 7 feet tall I got no problems handling myself to this
  day. I said ***, why did you bring that up? That sounds confrontational. He replies I never
  have had a problem reading people in my life, and you are giving me hard looks I said Well I
  assure you I am not, I am just here to manage the shop and ensure that everything goes well
  He walks towards me and I begin to walk backwards, looking around for JT or anyone else
  within sight. I take off my glasses because I believe this person is unstable and might actually
  throw a punch at me. My voice is raised as I exclaim Sir! **** being like that, thats weird man
  I said that loud and clear as he comments about me taking my glasses off like I am ready to
  fight. I said I dont want you to hit me with my glasses on so I took them off just in case
  you decide to hit me.. I had to say that twice because he continued to advance towards me and continues to talk
  about the ***, ******************* and the Punisher movie (?) and how hes not afraid of anyone and
  never backed down to anyone. And that hes still got it. As he motions to me and walks towards
  me in a threatening manner. I keep walking backwards and say I think you have misread me
  sir and I dont feel comfortable with you or this situation any further.
  About a minute of this goes on and I am continuing to mention that I am just a person whos
  working and trying to make a living and just wants to go back to work. And that this is all just
  crazy and threatening and I dont want to be involved in this confrontation any further!
  
  Eventually, after some pause, the customer says maybe I misread you and we will fix this in a
  couple days. I say I dont feel right about that because of what just happened but lets see
  what happens with the tint and go from there. I need a few days to process this. We shake
  hands because he outstretched his hand for some reason. I shook his hand because I just
  wanted this to be over with and I knew that would do it. Plus, I was still in shock of what had
  occurred or how it got to be that way or that someone could react that way. And someone
  wanted to fight me because of what exactly? The way I looked at him after everything? Even
  with good reason, I would NEVER instigate a situation by giving someone some kind of look that
  would provoke them. I deny that absolutely and stand my ground that I was a professional from
  point A to Z.
  
  After the confrontation was over, I guess the customer got in his car and left as I headed inside
  and immediately told the guys in the shop what happened.
  I was in shock and actually expected them somehow to know that this had happened but they
  didnt because they were inside working. I was told to write this document while it was still fresh
  in my mind just to record my account. I was also told to call the police, which I did because the
  customer had absolutely crossed the line, threatened me with violence, and if this happened to someone else, I would advise them to do the same.
  I called the Woodstock 911 operator and told her it was not an emergency and that I was OK
  but I wanted to tell an officer about what happened in order to have a record on file of the aggressive threatening behavior exhibited by *****. I then called my boss, ***************************
  (Glass Tiger Owner), and he immediately came to the shop to meet me and go over what
  happened.
  
  The **************** found out where ************** lived based on the information that I told
  them about his license plate which reads TAP OUT. They found him at his house and issued a
  criminal trespass warrant to keep this unhinged customer from coming onto the shop property and potentially causing harm to anyone on staff, which he clearly indicated that he was capable and ready to do, which is disturbing and troubling to say the least.
  That same evening, ***************** texted me and emailed my work email address with photos of
  the vehicle and tint. At this point I am unsure of what to do and have turned this over to *****
  ********. **** has texted me on my personal cell phone every day since the confrontation
  happened and is threatening us with writing bad reviews across all platforms and reporting us to
  the better business bureau. She has been told that the tint is fine and just needs to be laid down
  and we will not give her her money back. She is threatening to take further action and
  continues to seek an answer in the form of harassing me on my personal cell phone.
  
  ************************* - 12/13/22 - End of transcript.
  Now I will address the complaint. It is important to first address the installation process so that you will have a sense of what we are up against as far as delivering a perfect installation, which is NOT guaranteed due to the nature of where this is not possible. First of all, the window is cleaned thoroughly on the inside and the outside of the glass. Window film is positioned on the outside of the glass, and cut to size, making sure that the film will cover completely all the edges. Once this is done, there is a liner that is removed that exposes the adhesive side of the film. The adhesive side is saturated with water, removed from the outside of the glass, and walked into the inside of the cabin and fitted to the inside of the glass and squeegeed out, doing our best to evacuate as much water as possible from underneath the film stuck to the glass. Due to the nature of the pressure sensitive adhesive, it will not allow all the water to be pressed out and some water will be trapped. The film is engineered to allow the trapped water to dissipate over time because the film is porous and allows this to happen as the film is cured to the glass, which was explained multiple times over the course of this entire fiasco.
  During the time that the liner is peeled and the film is walked into the cabin, there is a possibility of the adhesive side of the film coming into contact with airborne particles of dust. I dont care what facility anyone lives in or works in, it is impossible to control this, even though we take pride in doing everything we can to have a clean environment. There are even airborne particulates that are floating INSIDE the interior cabin of every car that we work on. Then there is the possibility of some contaminants working itself under the film from the edges of the glass, even though we clean the glass to the best of our ability. We draw a line in the sand as to what is acceptable and what is not. We never tell customers that this is going to be a perfect process. For this to be true, we would have to work in a completely sealed, climate controlled, air filtered dust free environment, wearing lint free clothing in addition to having a car that is totally clean with no dust, lint or fibers present on the body or the interior of the car we are working on.
  What we delivered is well within what should be considered industry standards. We take pride in our work, and we have more than **** positive reviews that reflect this on ******* Yelp and ********* Will we make every single person completely happy? Absolutely not, and it is ridiculous for anyone to think this is possible.**** stated that the cut is jagged, which is NOT the case.
  I will address the pictures submitted one at a time:
  Pic 1 20221212_173709 (1).jpg
  What you see in this picture is where the film has not adhered to the solid black line below the dotted pattern, which the film is cut to go past the solid black area on the bottom. This can be easily pressed out starting at the top of the bubble, and pressing the film all the way to the solid black area. The painted dotted pattern is raised off the surface of the glass, and you can see air underneath the film in this area. The film will float over this area, because it cannot sink in between the dots. Go to any parking lot in North America, look at tinted cars that also have this dotted pattern, and you will see the exact same look. There are also a few specks of dust which are noticeable from airborne contamination. These also can be greatly minimized by pressing them out. Literally, any company can redo this film over, and over and over, and there will always be these type of imperfections due to all the conditions I have outlined previously. In more than 30 years of working in this industry, and looking at thousands of window film installations from some of the top installers on this planet, I have never seen a perfect tint application, and can easily find and locate imperfections. On every, single, one.
  
  Pic 2 20221212_173624 (1).jpg
  Another example of an imperfection, totally out of our ability to control, most likely sucked up from the bottom of the glass during the install process. This too can be minimized by pressing it out to the greatest extent possible.
  
  Pic 3 20221211_104852.jpg
  Not uneven at all. The film is cut and fitted to go past the solid painted area on the bottom. What you are seeing here is where the film does not attach completely over the painted raised dotted pattern, which is not flush to the glass surface. See my reference above to checking out other cars that have this dotted pattern around the edges of the glass.
  
  Pic 4 20221212_173600 (1).jpg
  Again, this needs to be pressed out from the top of this bubble all the way through the painted solid black area. A child could do this.
  
  Pic 5 20221211_104714.jpg
  Again. This is NOT a jagged cut. It is a bubble that needs to be pressed out. The film is cut and installed to go past the painted solid black area on the bottom. **** does not know what she is seeing or talking about.
  Conclusion
  I consider both the individuals ***** and ***************** to be dangerous and unhinged individuals based on the altercation, threats, cursing and bad behavior that was observed on the day of their appointment. They so conveniently left out the threats and intimidation that has been clearly documented by ************************* as soon as this insane episode was over. They also seemed to forget why the police were called in the first place. Do you think we call the police without good cause? Should people that are threatened with violence get a free pass? Do you think that this might be exactly the sort of situation that should involve the police? I certainly do. This is how things escalate to extreme violence, and to now have a record on file with the local police department makes perfect sense to not only document the situation, and have if noted and a record preserved. It should be particularly noted that a firearm was present, and on the person of *****************, which she made clear to ****** that she was fully armed with a lethal weapon. Was ***** armed as well? We dont know because he didnt say so, but he may have been. Violent individuals carry lethal weapons because it reflects their true nature, and if ********************* statement about fighting professionally is in fact true (which in the nature of that profession is violence driven), then I would consider him an armed and dangerous person. What type of person goes out in the world threatening individuals or people at businesses that cause police action to be taken in the first place? This sort of behavior should not, and will not be tolerated by myself, and certainly not my staff, who are doing everything they can to not only deliver outstanding service, but to perform that service to the best of their abilities.
  So here is what I am gong to do in the very near future. I will have a public notary certify a copy of ************************* statement which has been recreated and recorded. I am then going to the police department we called and have that entered into the case file. After that, I am going to the local courthouse to also file not only this statement, but a copy of the police report which I have already requested.
  
  We will not address the complaint or have either of the ***** at our shop again. No one on staff is comfortable with this happening. If they decide to do a chargeback, we will dispute this with the credit card company. If they win their dispute, and a chargeback is awarded to them, then I will be taking them to court. I will subpoena not only both the *****, but will bring in the officer that went to their house as well. All documents about this case will be presented. If the BBB does not dismiss this claim, I will also take action against the BBB, and close my paid membership. I am also considering a slander charge against the ***** because they are dragging us though the mud on review sites and forums, at which I will be posting a comprehensive write-up on exactly what happened (at each forum or review site, which we are already aware of), and why we will no longer deal with these people, because everyone on staff is now fearful of what might happen. Funny thing is that ******************* mentioned that he is some sort of pastor or ****** at a church, which we are going to find. What sort of a man of God would act this way? It is disingenuous at the very least. They go around using phrases like Have a blessed day, and God bless like that truly means something. ******* 7:15.
  I will do all this just as a matter of principle, and to show the staff that works for Glass Tiger that I have their back when it comes to doing everything I can to stand up against anyone who threatens or intimidates them.
  -***************************
  CEO/Owner Glass Tiger

  Customer response

  12/22/2022

  As the person in charge of sales and scheduling for Glass Tiger Auto Aesthetics in *********
  *******, I, *************************, was attending a local car show when I was introduced to a
  customer who was inquiring about our services. After answering many questions for this
  individual, we exchanged information and spoke about him calling me the following day to
  schedule service for later in the week. 

  **** & *****-Response------------Yes- ***** has many questions about Glass Tigers services- One of the questions 
  that I heard- "Do you cut the tint on the glass & windshield with a razor blade ? ****** answered "NO" we don't 
  ***** stated -Good that razor blade can scratch the glass. (window & windshield) who wants a scratch on the window?  
  
  On Monday afternoon, this individual, *******************, did call me to schedule a tint installation job
  for his 2021 Chevrolet Corvette. The installation date was set for the morning of Saturday,
  December 10th. 2022.- 

   **** & *****-Response---------------- This is correct

  
  During our phone conversations, ************ stated many times that he was concerned about our
  process and would like to observe the installation for himself. He was concerned about the
  installers clothing - what he would be wearing and if he knew how to appropriately install the tint /
  work on the vehicle without causing any damage to the interior and electrical components of the
  car. I assured him that we take all the precautionary measures available to us and are proficient
  with working on expensive vehicles like his. I also mentioned that while we would oblige his
  request and I will have no problem hosting him during the process, he has to trust us to some
  degree for us to actually perform our service. It was inferred that he should give us some
  distance to perform such a technical service and not hawk the actual technician. I knew I had to
  carry the weight of the customers requests and made myself mentally prepared. 

  **** & *****-Response- --------------------  Yes-we have both had
  people work on our cars with metal buttons on there pants, shirts or a jacket with metal buttons / wallets with chains 
  on them as well. I'm sure you understand the concern we had about the car not being scratched ?
  
  When ******************* told me that he wanted JT to wear certain clothing, I assured him that he
  would, but I did have a thought that it was a strange request and contradictory in nature to what
  the customer was wearing when I first met him and confirmed again when I met him and his wife
  on that Saturday morning. Mr. and ************* both wear large pieces of jewelry. Both had on
  oversized luxury watches, large custom bracelets and rings.

  **** & *****-Response----------------------  Are we talking about a fashion show here? Are we talking about a tint issue?  

  ***** even mentioned that he has many pairs of jeans with beads and buttons and gemstones-

   **** & *****-Response------------------lol-lol- That is a lie ******! We never ever wear pants with stones or beads in either car! Period! ***** doesn't have those pants with rhinestones. Ha- I **** do -do not wear them in our nice cars! My seats are white leather! That we NEVER wear in the car with leather seats to prevent any damages and scratches!  We make our own jewelry as a hobby!You left that part out ******! all of these things are a red flag- Red Flag? Because we like nice things ?

   when it comes to taking extreme precautionary measures when dealing with high end cars andcar care. It felt hypocritical and a little obsessive to me, but ultimately none of my business and Ijust made a mental note of how these items could damage the vehicle in ways that could beused to accuse someone else of doing just that,

  **** & *****-Response------------------You made it your business ****!  You sure didn't mind walking over at the car show ----to the car with your clip board wanting our business ! Did you notice our fashion attire then as well ? YEAP- you saw an opportunity for business! NICE CAR- Nice clothes- Nice watches - Nice! $$$$$$$$$$

  
  I have only known JT to wear the appropriate soft clothing to work. He does not wear jewelry or
  have anything in his pockets or otherwise that would cause a blemish to a vehicle. JT is very
  professional, I can say with absolute confidence that Glass Tiger is very fortunate to have
  someone with JTs knowledge and skill set on the team. Although I knew that this was a high
  priority business transaction that would need special attention, I was comforted with knowing
  that it was JT who would be performing the service. I probably would not have scheduled the job
  if not for my confidence in JTs ability to perform the service. 

  **** & *****-Response---------------Yes-but ** did a terrible job maybe he was having a bad day! 
  
  On Saturday morning, ******************* arrived on time and met with JT and myself to discuss tint
  options and shades. This conversation took about 15 minutes and eventually a decision was made
  for what the customer wanted. ****** wife ***************** was also present. She brought her own
  vehicle and was there for the discussion of selecting the tint for which would be installed. **** seemed to know that ***** was typically
  distrusting or especially concerned in these types of situations and she tended to make light of
  certain situations or comments made by ******************** 

  **** & *****-Response------------------------- Yes- again ***** had concerns & lots of questions to make sure everything was going to go smoothly! ***** was paying for a service an just wanted things to turn out right. 
  Is that so much to ask ? Asking questions is how you learn things! But, things didn't turn out right on the window tinting. Did they ? You ****** after showing (texting you photos) you even mentioned -it didn't look right and you would show it to ***** the owner.
  
  When it was time to begin the service, ***** had approved us to begin the work and handed me
  his keys to his Corvette and I pulled the vehicle into the Glass Tiger studio so that ** could
  begin the installation. ***** demanded to observe the process,

   **** & *****-Response-------------------***** ask to watch the tinting process that you guys already had discussed! SO, he did NOT DEMAND anything. Once again another lie ******- 

  I said it was ok for him to
  hang out and I would be there to field any questions during his visit, but that ** had to stay
  focused on the job. ***** was shown our installation tools and parts of our process. I even pulled
  out a chair from the office so that they could have a place to be comfortable instead of just
  standing around the shop. It was mentioned that the process for this particular vehicle usually
  takes 1.5 - 2hrs. ***** took the chair and sat down, 

  **** & *****-Response--------------- NO-************************* offered me (his wife) the chair and I offered to stand.  his wife **** decided to stand and observe. She asked many questions of her own about our other services and I answered them to the best of my ability. 

   **** & *****-Response-----------------Yes- this is true! I had lots of questions about 
  services - towels to use to dry cars off with & products to use on ceramic coating and the *** wrap. Different grades & 
  levels of the ceramic coating. As ****** explained. 
  
  ************ had mentioned to me many times that other technicians had damaged his car in
  some sort of fashion since hed purchased it. He also pointed out various imperfections to me as
  we did our pre service vehicle walk around, where damage was assessed, to make sure that the
  car leaves in the same condition as it came in. 

   **** & *****-Response---------------------***** having another conversation about his concerns.
  ***** asking ****** for the 2nd time same question- before the install - Are you going to cut the tint on my glass 
  with the razor blade ? ****** said "NO" again (that was a lie) JT-the tint installer was cutting the tint on the glass- when
  ***** ask "I thought you said would NOT cut the tint film on the glass windows"??  
  That's where thing got uncomfortable for ****** & TJ.
  
  He pointed out one issue on the front bumper and accused his wife **** of damaging the
  vehicle when it was parked in their garage 

   **** & *****-Response----------------------Lol-lol- We have a total joke between us about this. 
  We have a very tight 2-car ************** carry lots of bags to my car for work. Very little room to move -we were even laughing about it.  
  

  He mention of this accusation caused an awkward- 
  interaction between the two where they would begin arguing and cursing,

   **** & *****-Response----------------- We never cuss nor argue! 
  (everyone has disagreements) 

   **** & *****-Response- ----------------- THIS IS A TOTAL LIE- AGAIN DREW---I'm not sure where this is coming from! WE Never used foul language!
  discretion. You are totally lying here ****** /**** --LIE LIE LIE 

  They were audible enough to be heard by myself, JT and another installer we had
  working on that day, ***********************, who was working on a different project that we had in the
  shop at the time.

   **** & *****-Response------------------*********************** was over *****ft away if not more-on the other side of a new Bronco that he was working on.....You guys had to come up with a case against us and have turned everything around to make us look bad and to benefit you guys !!! 
  
  Even though I knew there were other appointments for later in the day and I had significant
  office work to be done, I made myself available for roughly 40 mins of conversation and for
  fielding questions and basically making sure everyone was comfortable, because I knew my
  presence was needed for a smooth transaction for all parties. I was concerned that this
  customer, who had very heightened concerns and anxiety about having someone work on his
  vehicle, was the type that would encroach in some manner with questions or otherwise. This
  type of situation is not common, but it does happen. And as industry professionals, JT and I, as
  well as anyone else working for Glass Tiger are well aware and mentally equipped for this type
  of customer.

   **** & *****-Response-------------------****** -when ***** saw the tint being CUT with a razor blade on the glass on the side windows & wind-shield.
  ***** said --hey- I thought you said you would not cut the tint on the glass ? ****** straight up lied about the install.
  That made ***** very concerned at this point. Just another lie of how the install would be performed. 
  
  JT began his installation at approximately 9:20am
  More bickering and cursing, arguing happened between **** and ***** over the next hour. 

  **** & *****-Response---------------------Unbelievable lies!
  This is totally not true! This first hour we spent talking to ****/****** the whole time. 
  Then I left to go get coffee and even offered all the employee's coffee!
  one point, *********************** found me and took me aside in the office to say that the two were
  arguing again and it was awkward and uncomfortable.

  **** & *****-Response-------------------Totally not true what so ever!  
  For this to be a great business establishment - Do you guys have cameras ? 
  Was the awkward and uncomfortable situation on Camera ?? NO- because it never happened ! 
  I told **** that I agreed with him that it did not seem like a healthy situation and felt toxic but its none of our business and that the job
  is almost finished.

   **** & *****-Response-------------------You guys are really something else ! 

  I did not feel the need to interject into the ***** discourse because it would
  most certainly cause some sort of issue in which Glass Tiger or myself would be having to suffer
  for. Everything seemed like walking on eggshells, even more so, from this point forward. 

   **** & *****-Response--------------------- If it was so so so bad- Why didn't you
  ask us to leave ????????????? 

  
  Although I dont recall the context, **** made mention of her carrying a concealed handgun- 
  

  **** & *****-Response---------------did you see a gun?  NO  Did I pull a gun out ? NO Exactly ! I wear it to work! 

  with her and patted her waistband as if she had it on her at the moment. 

  **** & *****-Response--------------------- ****** -again you are leaving out the whole 
  conversation that we had about me carrying a concealed handgun!! You and I were talking in that first hour of 
  us being there- very calmly and very normal conversation.Like two grown adults --Passing the time.  We were talking about my work and the area I worked in-*** Where homeless people are sleeping under the stairs I go up to work. People sleeping on the side walk- And all the high
  crime in that area. Inside the perimeter in Atl. How the crime has gotten so bad that these days you have to protect yourself. Especially me being a girl and all. Do you remember that conversation ? You left ALL that part out!  *******! Unbelievable here.
  
  I didnt think much of that at the time, other than handguns are a definite way to scratch a-

   **** & *****-Response----------------you don't know what you are talking about!

  vehicle while entering and exiting.if you really want to know --

   **** & *****-Response-------------------I wear it in the very front of my pants! Not seen!
  

  It felt intimidating and threatening to some extent for her to even disclose this information. 

  **** & *****-Response-----------------You are turning this issue totally around. I did not say I had it on that day! I patted my waist where I keep it when I wear it to work. 

  Why was it even important to tell us she was carrying a dangerous weapon inside our facility? 

   **** & *****-Response-----------------The conversation we had before hand- I carry it to work! I have a carrying permit! Did you see a gun ? NO-Exactly -Did I show it to you ? NO- Exactly

  **** eventually decides to grab a coffee and asks me and ***** if he wants anything from the
  coffee shop. I politely declined and began to do some other things around the shop and in the
  office. Still, I was within earshot just in case the customer had a question or if JT needed me for
  any reason.
  
  JT eventually finishes the installation and mentions to ***** that due to nature and process of
  window tinting, that there is a cure time that lasts about a week, and that it would not be unusual
  to see certain specific issues like lifting or waves or bubbles. Yes bubble and waves & more appeared! 
   This is explicitly mentioned to
  every customer and that if those situations last beyond a week, then it is normal for a customer
  to do a return visit Can't do a return visit to get fixed! We are no longer aloud on the property ! 
  and have the technician do some final inspections in order for the tint to be
  laid down completely flat. This was mentioned by myself to the customer before our transaction
  even started. And would be mentioned again many times during and after the process on this
  particular vehicle had been completed, because the customer seemed to have a different
  understanding of this process.
  
  ******************* was not satisfied with what he was hearing about this curing process, and that any
  one of his other vehicles had not had this issue or that he was unaware of any possible
  problems like that of what we were telling him. Once again, this necessary curing phase was
  mentioned multiple times, clearly, before, during and after the installation process was
  complete. Neither JT or myself could be any more clear about this. 

   **** & *****-Response--------------------- ***** had questions about the install once it was finished!
  To many unconformable questions ***** had that ****** or TJ needed to answer. ***** is the paying customer and has He has the  right to ask when something doesn't look right. He is the paying customer. Correct ?
  There was water under the tint 
  Lint under the tint
  Hair under the tint
  There were many concerns and JT and you ****** were getting upset & mad with ***** - for asking these questions. 
  
  Still, ************ was not convinced, confident or satisfied with what he had been told.
  ************ asks me directly and abruptly - so how much do I owe you? 

   

  **** & *****-Response-----------------So he paid you ? Yes he did! 

  I go to the register and
  cash him out for our agreed upon and discounted price of $320. The normal retail price is $370
  for this vehicle, but I told ************ would give him a $50 discount because we met at the local car
  show and I appreciated his trust in our services / glad that he came in. 

  **** & *****-Response---------------Glad he came in ??? WHAT ?? I thought it was a terrible experience in your words --Which is it ?? I guess you get what you pay for for $ ****** ------You appreciated his trust in your business----WHAT ?? I thought You said I was harming you with questions! Which is it ?  

  
  11:50am - Customer had been cashed out after receiving vehicle tint installation
  Immediately after ************ left, he returned, came inside the front door of the shop and asked
  to speak with me about an imperfection in the glass of the film. I walked with him outside into
  the front parking lot where his car was parked and had a look at what he was trying to show me.
  I couldn't see too clearly what he was pointing out to me and told him that I would grab ** to
  have a look at it. I said let me get JT to have a look at it for you, its probably something
  that will clear itself out when the film cures completely. You should let it cure for a day or two (as
  I mentioned many times before) so we can see what the ultimate outcome will be. At this time, everything was still cordial, even though it remained tense due tothe nature of the situation / customer.
  
  
  I walk inside the store and find JT and ask him to come with me outside because the customer
  was pointing at something that maybe he could better assist him with. Jt comes with me outside
  and looks at a very small bubble in the tint and explains that its just water trapped between the
  film and the glass and that it will dissipate over the coming days because the film is porous and
  designed that way. 

  **** & *****-Response---------------- Water under the tint ?..... Is that normal ?..... Lint under the tint -normal ? Hair under the tint -normal ? 
  

  He says virtually the same thing I have been saying the entire time and that
  even if it doesnt, that no matter what, there will ALWAYS be imperfections in a tint installation- 

   **** & *****-Response- ------------------ NOT with my other cars! 

  
  job. Its impossible to have a perfect tint installation unless you are working inside of a
  climate controlled bubble where there are no dust particles. 

   **** & *****-Response- -------------------That's funny in one of the photos you can see a piece of hair in the ********** we are on day 13 on the install - I' going to attached MORE photos! 

  Its worth mentioning that our studio and working environment is exceptionally clean. We keep it this way for a reason
  ** was actually able to smooth out this small bubble with his finger in the parking lot. While he
  was doing so, the customer just kept asking and repeating the same questions over and over -
  is that scratching the window? Is your nail scratching the window tint while you are doing
  that?. Each time the customer asked, either JT or I said that it was not. 

  
  **** & *****-Response----------------------***** was told twice ---- WE don't cut the tint on the glass---****** you told us on two different occasions that the tint would NOT be cut on the glass! Did you not ? Another Lie 
  We've had many,many cars -every car has been tinted- nothing like this has ever happened before of the tint looking like a mess- with bubbles (we know some bubbles come after tinting)  -jagged edges -lint-hair -tacked fingers- kinks -specks 
  Maybe JT was not having a good day. Maybe he was having a bad day! 
  
  After JT massaged the bubble back flat, that was seemingly all we could do for him at that time
  so, ** entered back into the Glass Tiger shop to clean up and prepare for his next project.
  Again, for context - Once JT left, I remained present, in the parking lot, there for any other final
  questions that the customer might have. I was staying available for him until he was ready to
  leave, especially since the customer had come back inside to ask for help previously. Even with
  everything in mind about his behavior and very critical nature, I didnt foresee what would
  happen next.
  
  Since ** had gone back into the shop, I was left alone with the customer in the parking lot.
  Then, things got weird confrontational, and dangerous. 

   **** & *****-Response-------------------Why, because ***** was concerned about the installed that was done!
  That he just paid ****** for ?

  He wasn't happy with the work that was done ? 
  The customer seemed to take an odd turn and I could see him sizing me up as if he was
  preparing to scare me, threaten me or fight me. 

   **** & *****-Response---------------------What ? Was that what you thought ?? 
  Did he touch you ? Did he hit you ? Did he kick you ? NO- NO & NO he didn't lay hands on you or threaten you! 
  

  He then walked towards me, saying the
  following comments. Its honestly about as accurate as I can remember.
  
  ******************* said - Listen here I was a professional fighter in the *** for 20 years and I
  fought the *************** ******************* who is 7 feet tall I got no problems handling myself to this
  day. I said ***, why did you bring that up? That sounds confrontational. He replies I never
  have had a problem reading people in my life, and you are giving me hard looks I said Well I
  assure you I am not, I am just here to manage the shop and ensure that everything goes well
  He walks towards me and I begin to walk backwards, looking around for JT or anyone else
  within sight. I take off my glasses because I believe this person is unstable and might actually
  throw a punch at me. My voice is raised as I exclaim Sir! **** being like that, thats weird man
  I said that loud and clear as he comments about me taking my glasses off like I am ready to
  fight. I said I dont want you to hit me with my glasses on so I took them off just in case
  you decide to hit me.. I had to say that twice because he continued to advance towards me and continues to talk
  about the ***, ******************* and the Punisher movie (?) and how hes not afraid of anyone and
  never backed down to anyone. And that hes still got it. As he motions to me and walks towards
  me in a threatening manner. I keep walking backwards and say I think you have misread me
  sir and I dont feel comfortable with you or this situation any further.
  About a minute of this goes on and I am continuing to mention that I am just a person whos
  working and trying to make a living and just wants to go back to work. And that this is all just
  crazy and threatening and I dont want to be involved in this confrontation any further! 

   **** & ***** Response--------------------**** once again you are lying! 
  You were becoming very firm with me- I said you look like you are going to attack me or hit me - YOU took your glasses off put them in your pocket.! You came toward me - and I said "That's not going to make you ready"! 
  I'm a 60 year old man and I'm not going to be intimidated by you! Taking your glasses off like you were going to fight me!
  Then I said the only fight I ever lost was to big ******************* - Pro Wrestler- he played in the Punisher the movie- ****** even stated I know him, I saw the movie! I never touched you what so ever ! You sure do make a lot observations and assumptions ******! I had no plans to fight you - I'm a 60 year old man that has had 4 ***** cuff surgeries, back surgery two years ago! Why would I want to fight you? I can now only lift 25 in each hand now!  
  YES----You scared me when you came at me in a angry mode! Taking your glasses off as if you were going to beat up a 60 year old man! That is injured ! Shame on you! 
  Then you have turned this all around- How do you sleep at night ? 
  
  Eventually, after some pause, the customer says maybe I misread you and we will fix this in a
  couple days.

  **** & ***** Response-----------THAT'S A TOTAL LIE -*************

  I say I dont feel right about that because of what just happened but lets see
  what happens with the tint and go from there. I need a few days to process this. We shake
  hands because he outstretched his hand for some reason. I shook his hand because I just
  wanted this to be over with and I knew that would do it. 

   **** & ***** Response---------------WOW- you shook his hand ?? I thought you said he threatened you ?
  I thought you said he wanted to beat you up ?  That doesn't make sense ******- Your lies don't add up!
  

  Plus, I was still in shock of what had
  occurred or how it got to be that way or that someone could react that way. And someone
  wanted to fight me because of what exactly? 

  **** & ***** Response---------- -------Once again ****** ANOTHER ASSUMPTION - that was not true!
  

  The way I looked at him after everything? Even
  with good reason, I would NEVER instigate a situation by giving someone some kind of look that
  would provoke them. I deny that absolutely and stand my ground that I was a professional from
  point A to Z.

  **** & ***** Response- --------------- I deny that ******- You wanted to fight a 60 year old man! Wow 
  
  After the confrontation was over, I guess the customer got in his car and left as I headed inside
  and immediately told the guys in the shop what happened. 

  **** & ***** Response------------------There's always two side to a story- You completely told your side only! And lied at that! How many people were in the parking lot ??? You and ***** -that's it!!

  I was in shock and actually expected them somehow to know that this had happened but they
  didnt because they were inside working. I was told to write this document while it was still fresh
  in my mind just to record my account. I was also told to call the police, which I did because the
  customer had absolutely crossed the line, threatened me with violence, and if this happened to someone else, I would advise them to do the same. He didn't threatened you in any way much less violence!

   **** & ***** Response------------WOW 

  
  I called the Woodstock 911 operator and told her it was not an emergency and that I was OK
  but I wanted to tell an officer about what happened in order to have a record on file of the aggressive threatening behavior exhibited by *****. I then called my boss, ***************************
  (Glass Tiger Owner), and he immediately came to the shop to meet me and go over what
  happened.
  
  The **************** found out where ************** lived based on the information that I told
  them about his license plate which reads TAP OUT. They found him at his house and issued a
  criminal trespass warrant The was a TRESPASS WARNING!!!! Not a warrant! to keep this unhinged customer from coming onto the shop property and potentially causing harm to anyone on staff,Once again not the truth another assumption ******!  which he clearly indicated that he was capable and ready to do, which is disturbing and troubling to say the least.

   **** & ***** Response ------------------  Yes- the police did come  
  to our house- They were very nice and we had a great conversation with them. They had just stated to ***** can't return back on the properly. ***** said no problem. That was it ---Then one of the police officers said -You are the couple that called in the two stolen bikes you found at the lake - We said "yes sir we are" We wanted to get them returned to the right owners. They never found the rightful owners. 
  If ****************** and young *************** was so ----Uneasy, Intimidated, threatened, In danger and cussing and fighting with arguing with bad behavior and violent ------Why didn't they tell us to leave ??? 
   I can tell you why -----IT DIDN'T TAKE PLACE! Another lie ! Lie after lie ! 
  Do you have any camera's ? Was all this violence caught on camera ? 
  

  That same evening, ***************** texted me and emailed my work email address with photos of
  the vehicle and tint. At this point I am unsure of what to do and have turned this over to *****
  ********. ***** never called one time / Never reached out at all - 

   **** & ***** Response----------------------  Until 12/22/2022 Thursday! 

  
  **** has texted me on my personal cell phone every day since the confrontation--

   **** & ***** Response-----------------YOUR personal cel-phone number ****** it's on your business card! I'll send you a copy of that - Just to show you. Did you forget that you have it on your business card ? 
  

  happened and is threatening us with writing bad reviews across all platforms and reporting us to
  the better business bureau.

   **** & ***** Response-----------------There was no threats there- those were actions- Big difference. We just wanted the tint fixed and questions answered about a few places that we knew that were not right. But- you guys didn't want to help nor answer any questions or concerns - We paid for a service of window tinting that was not done correctly! 
  
   She has been told that the tint is fine and just needs to be laid down--
  and we will not give her her money back. She is threatening to take further action 
   and continues to seek an answer in the form of harassing me on my personal cell phone.

   

   **** & ***** Response------------your number is on your business card ----You told us to call you anything !! You might want to change your business card! 
  
   **** & ***** Response-----------Meaning of Actions: 
  the fact or process of doing something, typically to achieve an aim.
  "he vowed to take tougher action against persistent offenders
  
   **** & ***** Response----------Meaning of Threatening: (NEVER Threatened ANY-ONE ---NOT MY STYLE) 
  Having a hostile or deliberately frightening quality or manner.
  Bullying, scary, terrifying, bodily harm
  WE DID NONE OF THIS -----TO GLASS TIGER- ****** OR TINT GUY OR ****!
  
  
  ************************* - 12/13/22 - End of transcript.
  Now I will address the complaint. It is important to first address the installation process so that you will have a sense of what we are up against as far as delivering a perfect installation, which is NOT guaranteed due to the nature of where this is not possible. First of all, the window is cleaned thoroughly on the inside and the outside of the glass. Window film is positioned on the outside of the glass, and cut to size, making sure that the film will cover completely all the edges. Once this is done, there is a liner that is removed that exposes the adhesive side of the film. The adhesive side is saturated with water, removed from the outside of the glass, and walked into the inside of the cabin and fitted to the inside of the glass and squeegeed out, doing our best to evacuate as much water as possible from underneath the film stuck to the glass. Due to the nature of the pressure sensitive adhesive, it will not allow all the water to be pressed out and some water will be trapped. The film is engineered to allow the trapped water to dissipate over time because the film is porous and allows this to happen as the film is cured to the glass, which was explained multiple times over the course of this entire fiasco.
  During the time that the liner is peeled and the film is walked into the cabin, there is a possibility of the adhesive side of the film coming into contact with airborne particles of dust. I dont care what facility anyone lives in or works in, it is impossible to control this, even though we take pride in doing everything we can to have a clean environment. There are even airborne particulates that are floating INSIDE the interior cabin of every car that we work on. Then there is the possibility of some contaminants working itself under the film from the edges of the glass, even though we clean the glass to the best of our ability. We draw a line in the sand as to what is acceptable and what is not. We never tell customers that this is going to be a perfect process. For this to be true, we would have to work in a completely sealed, climate controlled, air filtered dust free environment, wearing lint free clothing in addition to having a car that is totally clean with no dust, lint or fibers present on the body or the interior of the car we are working on.
  What we delivered is well within what should be considered industry standards. We take pride in our work, and we have more than **** positive reviews that reflect this on ******* Yelp and ********* Will we make every single person completely happy? Absolutely not, and it is ridiculous for anyone to think this is possible.**** stated that the cut is jagged, which is NOT the case.
  I will address the pictures submitted one at a time:
  Pic 1 20221212_173709 (1).jpg
  What you see in this picture is where the film has not adhered to the solid black line below the dotted pattern, which the film is cut to go past the solid black area on the bottom. This can be easily pressed out starting at the top of the bubble, and pressing the film all the way to the solid black area. The painted dotted pattern is raised off the surface of the glass, and you can see air underneath the film in this area. The film will float over this area, because it cannot sink in between the dots. Go to any parking lot in North America, look at tinted cars that also have this dotted pattern, and you will see the exact same look. There are also a few specks of dust which are noticeable from airborne contamination. These also can be greatly minimized by pressing them out. Literally, any company can redo this film over, and over and over, and there will always be these type of imperfections due to all the conditions I have outlined previously. In more than 30 years of working in this industry, and looking at thousands of window film installations from some of the top installers on this planet, I have never seen a perfect tint application, and can easily find and locate imperfections. On every, single, one.

   **** & ***** Response------------------------- We have been to two other professional tinting shops with documentation- That this tint was not a good job.
  I will be sending over the two documents - If you need more I will get them to settle this matter. 
  These are some things that were listed from other professionals -(Tint Companies)
  1. Tacked Fingers 
  2. Jagged Edges 
  3. Lint under the tint 
  4. Hair under the tint
  5. Edges / handling / kinks 
  6. Specks 
  7. Dirt under the tint 
  Yes- we know bubbles and water come with the deal too.
  
  Pic 2 20221212_173624 (1).jpg
  Another example of an imperfection, totally out of our ability to control, most likely sucked up from the bottom of the glass during the install process. This too can be minimized by pressing it out to the greatest extent possible.
  
  Pic 3 20221211_104852.jpg
  Not uneven at all. The film is cut and fitted to go past the solid painted area on the bottom. What you are seeing here is where the film does not attach completely over the painted raised dotted pattern, which is not flush to the glass surface. See my reference above to checking out other cars that have this dotted pattern around the edges of the glass.
  
  Pic 4 20221212_173600 (1).jpg
  Again, this needs to be pressed out from the top of this bubble all the way through the painted solid black area. A child could do this.
  
  Pic 5 20221211_104714.jpg
  Again. This is NOT a jagged cut.

   **** & ***** Response-------------------There's photos I have 13 days after the install---I will make sure these are attached as well -  

  It is a bubble that needs to be pressed out. The film is cut and installed to go past the painted solid black area on the bottom. **** does not know what she is seeing or talking about.

   **** & ***** Response---------------I have the photos - photos don't lie! 
  

   **** & ***** Response------------------------ ****** Conclusion: 
  How does ***** the owner come up with a "Conclusion" When he was NOT there or NOT even seen the work done 
  on the car ? Never called or layed eyes on the tint job! I'm not understanding! 
  but how ever- We are tired of going through this with Glass Tiger - It's Christmas and Family is more important than this mess! Being called names by ***** the owner of glass Tiger & ****** getting the story totally twisted! 
  I'm going to forgive this situation and give the $ ****** back to them! I will contact my bank ! This has been the worst nightmare I have ever experienced in my 60 years. I do not wish to argue this situation with ***** or ****** anymore! 
  It's getting us NO where! I'm stuck with this terrible tint job! From Glass Tiger in *****************!

  Conclusion

  I consider both the individuals ***** and ***************** to be dangerous and unhinged individuals based on the altercation, threats, cursing and bad behavior that was observed on the day of their appointment. They so conveniently left out the threats and intimidation that has been clearly documented by ************************* as soon as this insane episode was over. They also seemed to forget why the police were called in the first place. Do you think we call the police without good cause? Should people that are threatened with violence get a free pass? Do you think that this might be exactly the sort of situation that should involve the police? I certainly do. This is how things escalate to extreme violence, and to now have a record on file with the local police department makes perfect sense to not only document the situation, and have if noted and a record preserved. It should be particularly noted that a firearm was present, and on the person of *****************, which she made clear to ****** that she was fully armed with a lethal weapon. Was ***** armed as well? We dont know because he didnt say so, but he may have been. Violent individuals carry lethal weapons because it reflects their true nature, and if ********************* statement about fighting professionally is in fact true (which in the nature of that profession is violence driven), then I would consider him an armed and dangerous person. What type of person goes out in the world threatening individuals or people at businesses that cause police action to be taken in the first place? This sort of behavior should not, and will not be tolerated by myself, and certainly not my staff, who are doing everything they can to not only deliver outstanding service, but ght  perform that service to the best of their abilities.

  So here is what I am gong to do in the very near future. I will have a public notary certify a copy of ************************* statement which has been recreated and recorded. I am then going to the police department we called and have that entered into the case file.OK-That's fine
   After that, I am going to the local courthouse to also file not only this statement,OK- you can do that. but a copy of the police report which I have already requested. 

  
   **** & ***** response-------------------  I have never in my life experienced anything like this !!
  Let's don't get this issue all twisted - I have a copy of that as well.
  Only thing we were asking is for a $ ****** refund for the tint that was not installed correctly. 
  How does ***** have the right to accuse us **** & ***** of these crazy accusations over having a window tint service done?
  ***** has accused us of:
  Being Dangerous 
  Unhinged Individuals 
  Making Threats 
  Cursing 
  Bad Behavior 
  Observed 
  Intimidation 
  Insane Episode 
  Violence 
  Violent Individuals 
  Slander Charges -for reviewing and placing photos of the install 
  Fearful for their life 
  Bickering 
  Auguring 
  Dangerous 
  Aggressive Threatening
  Armed and dangerous  
  
  **** & ***** response --------------------  WOW! WOW! Is this the way you treat your customers ? 
  ***** has never met us nor seen us! You nothing about us. This is UNREAL! 

  
  We will not address the complaint or have either of the ***** at our shop again. That's totally fine -no problem No one on staff is comfortable with this happening. If they decide to do a charge-back, we will dispute this with the credit card company. If they win their dispute, and a chargeback is awarded to them, then I will be taking them to court. I will subpoena not only both the *****, but will bring in the officer that went to their house as well. All documents about this case will be presented. If the BBB does not dismiss this claim, I will also take action against the BBB, and close my paid membership-

  **** & ***** Response- -----------WOW-sounds like threat against BBB. ***** seems like a very angry man! What about the point of the tint being installed in properly ? Do we not have any rights here ? 

  I am also considering a slander charge against the ***** because they are dragging us though the mud on review sites and forums, at which I will be posting a comprehensive write-up on exactly what happened (at each forum or review site, which we are already aware of), and why we will no longer deal with these people, because everyone on staff is now fearful of what might happen. Funny thing is that ******************* mentioned that he is some sort of pastor or ****** at a church, which we are going to find. What sort of a man of God would act this way? It is disingenuous at the very least. They go around using phrases like Have a blessed day, and God bless like that truly means something. ******* 7:15.
  I will do all this just as a matter of principle, and to show the staff that works for Glass Tiger that I have their back when it comes to doing everything I can to stand up against anyone who threatens or intimidates them.
  -***************************
  CEO/Owner Glass Tiger
  **** & ***** Response-------------------I *****- contacted ***** today 12/22/2022 by email- He did respond! In a very hard and angry manner! 
  
   **** & ***** Response-------------He can have his $ ****** back that we paid - I will notified the bank! The reviews -They are all true! Still very True -13 days after the install the tint is still a messed up - I'll send you photos for our records. I have taken down the reviews! Except for this one ! 
  ****** has lied and slandered our good name & ***** has done the same! This has been the worst customer service and experience that we have ever encountered. We are now in-fear of their lies & accusations! 
  What company calls their customer the names they have called us! 
  We are not bad people ! I do not desire to continue this situation with ***** or **** & Glass Tiger! Nor will I take this any further! 
  I want to be done with these people! We DID NOT DESERVE TO BE TREATED THIS WAY AS CUSTOMERS! Unbelievable to say the least! 

  Sincerely , **** & ********************;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩