ComplaintsforStrawberry Avocados
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Complaint Details
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Initial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 8/3/2024 I ordered an Elle stainless steel black/silver watchband. The product description on their website (which I notice they've now removed) describes how 4 links on each side of the band can be removed so you can customize the fit. Their website includes a whole tutorial on how to do this: ********************************************************************************************************************************************************************************* The watchband arrives, it's beautiful, and with my husband's help, we remove the links that can be removed. He has a tool for this purpose (many men's stainless steel watchbands come with the tool). Unfortunately, I have tiny wrists, and it is still too large. I put the links back in the band and contacted Strawberry Avocados about a return or exchange. They inform me that neither is possible because I removed the links, and I might have damaged the band. So I can't exchange it and can't return it, even though the product description described how you can adjust the band, and their website has a tutorial. Neither pointed out that you are stuck with the product if you do it. Their Customer Support team pointed me to a sentence buried in their returns policy that says you can't return the band if you've adjusted the links as justification.Initial Complaint
06/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I just wanted to exchange an item before it was shipped out and they would not allow itInitial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 2nd I purchased an Apple Watch band from this company for $37.95. I paid extra for expedited shipping (arrival in 3-5 days). On day 5 when I didnt receive the bank I contacted their customer support team. Shortly after I sent the email I saw the exact same bank on Amazon for $15.49. I asked strawberry avocado for a refund and to cancel my order. They responded with my order was processed, now shipped and didnt accept returns. The band arrived in the EXACT same packaging as Amazon. This company is a SCAM and charging over double what Amazon charges for the exact same product. They need to be shut down!Initial Complaint
06/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed for 3 watch bands on 05.05.2024.Money removed from charge card on 05.05.24.Email received stating order is being processed for shipping As of 06.08.2024., no product has been received by purchaser Company states sent out for shipping via ********* states never received Protection for shipping states no claim as never shippedInitial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I only received one of the two items I purchased that were on the order. One of the items actually came in two packaging when both items together is really one item. The second item which was the gold charm was not in the shipping and there no packaging in the shipment with the sku or label for it.Initial Complaint
05/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order was lost in the mail and the company will not send out a replacement or issue a refund. I was only able to contact through several emails and was told it is not their fault the order was lost and will not help.Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a product that stated it would fit the item purchased for. Once received the item did not fit as described in the item description on the sellers website. Once I asked to return they said I was wrong and and not return the item. I provided screen shots of the item description and photos of the item not fitting the watch faceInitial Complaint
01/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on January 15th, **** for a Downtown Soft Nudes Apple Watch Band. I tried emailing the company to ask about my order and when it will ship but I have received no response. I also messaged them on their social media account and nobody has responded. I want a full refund at this point.Initial Complaint
01/26/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I received my watch band and 2 days later the band broke. I emailed customer service and sent photos of the broken band. Received a reply stating they would only send me the replacement part that broke but I would have to pay shipping and handling of $7.95! The company stated they sent the band Free of defects therefore they are not responsible for it breaking in 2 days and if I wanted the part that broke sent to me to fix myself I would have to pay $7.95. So Im out the cost of the watch band plus the original $4.95 I paid for shipping that they now want to charge me $7.95 to ship the replacement part. DO NOT BUY FROM THIS COMPANY!!! They dont stand by their products once you receive it!!Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
. Im trying to communicate with them for a broken product that was received as well to at least try to exchange and they never respond to you by email. They give you 5 days to contact them but dont respond. If you try to contact them through Instagram and posting messages in their feed they will delete the messages and block you. This is a fraudulent company. Do not purchase from them!
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Customer Complaints Summary
14 total complaints in the last 3 years.
9 complaints closed in the last 12 months.