ComplaintsforAtlanta Dental Specialists

• Initial Complaint

  05/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Account number ******** Amount in question $88.40 I had an appointment on 02/03/2023 at 12:10pm for a routine cleaning. I arrived 10 minutes early. They wanted to go ahead and charge me before I go back. I said that was fine. I waited in the waiting room untill 12:50pm. They said they were running behind. I told them I could not wait any longer. I alreay waited 40 minutes. They said they would issue a refund. I called serveral weeks later they said it will take 6 months to issue a refund. I contacted my card carrier and filed a dispute. Card carrier found me in favor and issued me a refund. Dental one associates sent me 2 bills saying I owe the amount refunded. I called several times the manager refused to speak with me or call me back. They are threatening to send my bill to a collection agency. I never had the work done yet they are still trying to charge me for the cleaning. I was told several times by the staff that I was getting a refund and thats it. Yet they keep sending me a bill. I am not paying the bill. It goes against everything that I think is right.

• Initial Complaint

  04/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  ****************** visited Dental One Associate (DOA) on 3 occasions. With the initial visit on June 7, 2022 with normal intake proceeding. The second visit on July 15, ****************** advised Ms ****** (patient intake billing clerk) United Healthcare (UHC), would require preauthorization prior to being treated. She stated that authorization was in process and that he would have to pay on the patient's estimated $331.18 , then file a claim with UHC. ***************** paid the $331.18 On the third visit, July 28, 2022, the Dentist ( *********************************** ) changed the treatment plan, wanting to get an impression for his upper denture, which ***************** would have had to pay an additional $348. ***************** refused; but advised the dentist to remove the infected tooth. ***************** is a 65 year old Senior Citizen, who feels that Dental ************** (DOA) of ************ ** is exploiting him and jeopardizing his Excellent Credit Rating with false and erroneous charges that amount to $345.14, which the United Healthcare (UHC) **************** stated as fraudulent and that of Balance Billing or Double Charged. On March 20,2023 , ***************** health provider, UHC **************** Rep, made an attempt to discuss with DOA, giving ***************** a reference no.1635799 recorded of the attempt. There is an approximated 25 minute audio attachment, a recording with the ****************** Representative. Later at around 5pm on March 20, 2023: Ms ******* from DOA, called me stating the dispute should be taken up with the ***************** as represented in the 2nd Audible (1 minute). As I was making the inquiry, she rudely hung up on me.Uploading the following 7 Documents:3/13/23 Invoice statement;DOA Charges Dispute Sheet ;UHC DOA Reimburstment.pdf;Audible UHC Customer Srv Refr ******* : 3/**/**;Audible 2: A hostile return call from DOA 20 March 2023 5pm;2022 Evidence of Coverage; Letter to DOA 9 April 2023

  Business response

  04/27/2023

  The submitted attachments identifies ******* Dental Specialists as the business while the consumer comments state Dental ************** in **. These two businesses are not affiliated and needs to be corrected. Dental ************** is an affiliated practice of Dental Care Alliance, a ******* based dental support organization (DSO). *** is a management company and not a dental practice. We request this complaint be removed and listed under the appropriate business and dental practice.

  Customer response

  04/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, this was not the business entity stated in my complaint filing. The correct business entity is Dental ************** of ************, ***************************************************************************, with a business phone listing as: **************.  Please redirect complaint ID ******** to the correct branch office, who has proper jurisdiction.

  
  Sincerely,
  
  *************************

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We contacted this business for CLEANING of our teeth. I filled out all forms as to previous dental and insurance at least 2 weeks prior to appt. when we arrived for our cleanings I asked if they had gotten our previous x-rays...I was told no but that they would get them. When the techs called us back for cleaning we were told that office was closing...I would not have made the appt. if I had known, but since we were there we decided to get the cleaning. Both my husband and I questioned the **rays, we were told "you have good insurance and that it would pay. After the cleaning we were Both told we needed deep cleaning, AGAIN we both questioned insurance and our cost. We were told $95 for my husband and $55 for me whiche we paid that day. I have attempted to call them 5X. Once I got a person and asked for mgr. but, after a few minutes on hold I was told the mgr. was busy and to call my ins company. I am now getting bills for $293. That would be a total of $443 for CLEANINGS which are covered by my insurance. The last bill is threatening collection and charges. PLEASE HELP !!!

• Initial Complaint

  12/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date: November 18th spoke with a representative of Dental One Associates Issue: refund of $97.00 Overpayment for a service Clerk stated on November 18th my refund would be mailed out and I should have it within 7 to 10 business days, as of December 5th I have not received this refund.Dental One has had this refund for more than 6 months just sitting in their account collecting interest.I want my refund asap.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I made an appointment with Dental One Associates of College Park in ******* on August 3, 2022. I had been there the year previously to have some work dental done, and felt comfortable with my dentist. Anyways, I had just a couple of things done that day including X-rays and one other minor thing. After receiving my treatment plan, I was told to see the billing department and then check out. I was then charged over $220 for the services I received that day and told that I would have to pay this amount before leaving the office. The charged my credit card for the amount and sent me on my way. I have dental insurance so I was confused as to what exactly I had just paid for that wasnt covered by my insurance. Anyways, I contact my dental insurance within a week of my appointment with my questions and at that point I am informed that my insurance benefits did cover my nearly all of my bill and that the dentist office overcharged me. They basically were paid twice, once by me and again by my insurance. My insurance provider told me they would call the dentist office and request a refund for overpayment on my behalf. After the dentist office not responding to them that day, I called them the following day. I requested a refund for the amount that I was overcharged, and at that point I was told that it would have to go through the corporate office. I was told to expect my refund check in the mail in 4-6 weeks. It is now October 26th and I have still not received my refund. This company is OVERCHARGING, DECEIVING, and LYING to its patients. My elderly mother has also had major problems with Dental One double billing her as well. I want MY money back IMMEDIATELY!!!Update: I was contacted by the office and told once again that my refund was on the way. It is now November 14 and I still have not received it.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I contacted Metlife for help with an in network dentist due to my home dental office not having IN network endodontists to complete my root canal. They provided me with info for DOA(prev patient) I was wrongly informed of this office being in my network.at my first appointment, i was scheduled with a male Dr. but was introduced to *************************** and told that she was in my network. I later found out around my 8th visit in March there were isues with this office being in my network thru metlife! I scheduled the finishing of my root canal middle of November and was not seen until late december which was time sensitive. I paid for the service in full and waited for my permanant tooth to come in. while putting the permanent tooth in, the dentist broke the tooth and informed me i would have to wait on another to be made. this process took about 3 months and over that 3 months i had 3 temporary teeth replaced. i was later informed that the dentist office wasnt running/checking my insurance and ran into a number of issues i was not aware of. around march, a couple days before my appt/2nd attempt of placing my permanant tooth, i was called & informed that i woud have to pay almost $600 to complete this procedure/appointment due to current coverage issues.The appointment was paid for in full months before and the dentist already failed at putting the tooth in on the 1st scheduled appointment.i had 3 temps placed over this time while waiting on the permanent tooth because the teeth kept breaking. i then requested a refund because the procedure was paid for but not finished, ALL of their products kept breaking/were faulty and was very unprofessional regarding timeliness! was told no refund and the office manager billed me for new things never discussed; told me it was because i didnt want to finish the procedure! metlife and DOA both contacted for help with no results, only the blame game. I lost my money and still need a perm tooth.The temp i have in now is also broken.....

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