ComplaintsforMarietta Car Center

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car on June 29 and on July 31 the car broke down on me on the Hwy. Upon purchase I gave them a money order for *******. I've made 2 payments. The day after I made the second payment the car broke down on me and they refuse to help in any way. ********************* up on me and states that car break down and I am responsible to pay. I had the car towed twice and also paid someone to put a starter on it only to find out it was the engine.

  Business response

  08/28/2023

  Unfortunately, while we are sorry for customer's experience, there is nothing we can do.  The vehicle was purchased AS IS with no warranty or guarantee.   The vehicle was in good working condition when sold and we have no way of knowing what has occured since the sale.   We have not seen or inspected the vehicle since it allegedly stopped working.   However, we do have an arrangement with a repair company who offers our customers discounted repair services.  If the customer would like a referral to the repair shop, she can call the office and ask for Lea.  

• Initial Complaint

  07/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought my car from Marietta Car Center on 5/10/23. After having the car only 2 weeks i called the dealership and spoke with *** to let them know what was going on. She advised me to bring the car in. I informed her that i had taken the car to autozone and got a diafnostic done. She asked me to bring It in with the car. I dropped the car off on 6/6. I was contacted on 6/9 stating the car was ready to be picked up. Upon getting the car, the check engine light was now on. I contacted *** again and she advised me to take It back to autozone to get the code. She stated that It may be a new code because the old code was because there was no oil in my car. She informed me that my car had absolutely no oil in It. That they had to put about 7 quarts of oil in my car. Took my car back to autozone for them to tell me its the same piece. At this point my check engine light, my battery light and my EPC light are all on now. She asked me to bring It back up to the shop. I do. As we are waiting for them to do whatever on my car she said she would pitch It to the owners that Monday 6/12 about putting me in a black (Jetta) one they had. I call, was asked did i make my 1st payment but now i had to go through the extended warranty. At this point, the car had been to them 3x. Fast forward to 6/30 and on my way to work the car starts blowing out white smoke. I pull into pep boys and called about the car being serviced through my extended warranty. *** Boys did an inspection on my car and informed me that the engine was overfilled with oil and thats what caused the endgame failure/damage. So now i am out of my down payment, and i have paid both months car notes to not even have driven the car in the past 3wks. I am furious and want my money refunded and for them to either put me in a reliable vehicle and/or pay for the damages to my car. I have pics of the contract. Extended warranty. Text messages .diagnostic and the inspection by pep boys. Dont know if It uploaded

  Business response

  07/28/2023

  We confirm that customer purchased vehicle from us, which was financed through a third party finance company.  Customer purchased a warranty from third party finance company at the time of purchase.  Despite our having no obligation to, we went out of our way to help the customer.  All of this was done without cost to the customer.  At some point, we reminded customer that he had a full coverage warranty with the finance company and they could assist him with future issues.  In our opinion, we went above and beyond to help a customer despite him having a full coverage warranty with another company.  While we are sorry that the customer is having issues, he purchased a used vehicle and that can happen.  That's why he purchased a warranty.  We hope that the customer gets the assistance they need from their warranty company.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told that my SSN number would not be used when i went into this business and as soon as i walked in they asked if they can run my SSN to see if im the person who getting the car. During this consumer transaction i was forced to put down 1500$ of my own money on a credit transition (****** Finance charge). On july 10th i looked over my contract and noticed that i never received my right to rescind and when i asked about it i was told why would i give you that and i have no rights. ******* Right of rescission. I want to rescission this transaction for legal reason stated above and demand this company give me all my funds back because this contract is fraud and they took advantage of my consumer rights.

  Business response

  07/11/2023

  ******************** did purchase a vehicle from ** on March 17, 2023.   He would not have been told that we didn't need his SSN because that's required for all loan transactions by law.  So, my only response to that is that its untrue.   In complaint, customer stated that he was "forced" to pay $1500 of his own money on a credit transaction.  To that I respond, has the customer never financed the purchase of a vehicle before?  That's how it works.  No one will loan you 100% of the purchase of a vehicle.  There is always a down payment with a loan to cover the remainder of the purchase.   Plus, he wasn't forced to do anything.  He was presented with a form showing him everything about this purchase and the loan repayment.  This form includes everything including interest rate, total interest that would be paid if loan is paid exactly on schedule, the payment amounts and their schedule, the down payment to be paid.  All of this is shown to the customer prior to even preparing much less signing contracts.  It was all explained, and he agreed to (and signed in agreement to) all of the terms prior to our executing the binding contracts.   As for customer's complaint about not having a right of rescission, that's not a thing.  He purchased a vehicle AS IS and there is no right to rescind.  The customer now, four months after purchase, reading his contracts and getting buyers remorse, is not a legal stance on which to unwind the contracts.  We are therefore declining customer's request for rescission and refund.  

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction 02-18-2023 Amount ******** down payment still financing Purchased 2011 Jeep patriot at Marietta car center ****************** NE Marietta ** ***** I purchased a Jeep patriot 2011 and my temporary tag expired April 4th 2023 that the dealership gave me I went to get my tag April 3rd 2023 at ****** county tag office and I was denied my tag because my car hasnt been registered and was told to contact the dealership which I did and was told the lady who put information in the system was off today and they told me to go back to the tag office and get an extension on my temporary tag which I have on a recording on my phone of this . I took off work and have to take off work again to get an extension and then take off work again to get my hard tag when they finally put my information into the tag office . The law states they have to put my information in within 30 days and they have failed to do so I called the finance company who I am paying to and they said they havent got my title from Marietta car center yet . Which I have that on recording on my phone as well . I dont understand why am I paying to a company who doesnt even have My title this is a big scam and Im requesting a full refund and the company said no I cant get a refund I have it on recording and this is unfair I dont know what to do

  Business response

  04/10/2023

  It is correct that the customer purchased a vehicle from us.   And it is correct that there was a delay in processing her title.   The process of transferring title was began timely but the paperwork was rejected by the state multiple times.  Eventually it was determined that the exact address, including apartment number, given by the customer was not recognized by the USPS.  Each time, we did everything in our power to get the paperwork to be processed, by doing exactly what the state instructed.  But it kept getting rejected, and each time it was rejected it took almost a week to find out.   This is certainly not a scam, we were working diligently for weeks due to an address that was not recognized.  Since the filing of this complaint, we have spoken with the customer and informed her that it finally was processed by the state and she could pick up her tag.   We assume since nothing was said by customer during the call about her ******************** complaint or wanting a refund, that the customer is satisfied with this result.

  Customer response

  04/11/2023

  Marietta car center lied in their response I have a recording on my phone from talking to them about my tag and they never mentioned my apartment number was wrong that has nothing to do with it I spoke with the tag office and they said no information was ever submitted no Im not happy the car check engine light came on after 1 day of having the car and has transmission issues they are a scam as I have stated selling lemons and delay on tags and blames they customer if my apartment number was wrong why they never reached out how would they know they correct number they are liars and scam artist as I said 

  Business response

  04/11/2023

  Our previous reply was correct.  We have records to prove it.  We are not however interested in a back-and-forth conversation where the customer just wants to rant and say we're a scam.  We are not offering a refund

  Customer response

  04/11/2023

   
  Complaint: 19903934
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 18th 5:56 pm $1,200 The business committed to providing me with a vehicle that works and will pass emissions and not a violation of the lemon law.The nature of the dispute is the car company violated the lemon law selling of a vehicle.The business said to me that they will not pay me my money back. I bought the vehicle from here and under 30 days my car cut off twice. Needed new spark plugs, new cylinder for the engine. I got the diagnostics from auto zone that showed several problems with the vehicle and the engine is giving out and now my car is completely broke down. I have a warranty on the vehicle and the Marietta car center told me that I have to make my first 3 payments before I can get it serviced. I offered to pay all 3 at one time and they denied me because I know this will cost them alot of money. They also told me that I will have to pay for parts and labor with my warranty which is a scam. It hasn't even been 30 days since I had the vehicle and it's completely broke down and needs a new engine.

  Business response

  07/25/2022

  We agree that the customer did purchase a 2007 Expedition on June 18th.   The majority of the rest of the customers complaint is not accurate.  Her points will be addressed below.
  
  She states that the vehicle violated the lemon law, but used car sales in Georgia are not subject to the lemon law.  
  
  She states that someone told her shes not getting her money back.  Im not sure who told her that but it is true that we need to see and assess the vehicle before we make any determinations of our options for assisting the customer.  But customer refused to let us tow in the vehicle,stating that she cant be without her car.
  
  She states that she has a warranty.  It is true that she has a limited warranty and its possible that her issue would be covered under the warranty, but we cant possibly determine that if we can get the car in to our shop, which she refused.
  
  She states that someone (didnt say who) at Marietta Car Center told her that she has to make her first 3 payments before she can get it serviced, and that she offered to make all 3 payments at one time and that person refused.  This is entirely untrue.  One, we dont require that someone make a certain number of payments before we service a vehicle and certainly not before we honor the warranty.   So no one would have said that.  And if no one said it was required, she wouldnt have needed to offer to pay three payments at once in order to get the car serviced.   Also, if she were willing and able to pay 3 payments at once, then she likely wouldnt be 10 days past due on her deferred down payment.   We do prefer that the customers account be current before servicing but we make exceptions to that rule all the time as long as its current when car is picked up after repair.  
  
  She states that someone (didnt say who) told her that she will have to pay for parts and labor with her warranty.  This is also untrue.  We honor our warranties.  With the warranty there is a small deductible due and if repairs happen to go over the overall coverage limit there may be additional due.  If the repair was not covered by the warranty there is the possibility that she would have to pay for parts and labor.  But we didnt even know what was wrong with the vehicle.
  
  We have asked every person at our company and at the company that services her loan and no one told her the things she claims.  Some items that the customer failed to mention in her complaint was that she is 10 days past due on her deferred down payment.  When customers are unable to pay the full down payment plus taxes and fees on the day of sale, we allow them to break it up into several payments. This is done out of goodwill and it is explained to customer numerous times that because these payments are part of the required down payment, that they must be paid on time.   She has not.  She also didnt mention that she told one person shes spent $800 on repairs, and another person that shes spent $1000 on repairs, and another that she has the car at a repair shop but cant afford to pay for the repairs.   At least one of these people asked her for receipts for what shes paid so that he could see if something could be worked out, but the customer never provided the receipts.   She also failed to mention in her complaint that the shop manager called her when we got word that the car was not working and had to call her twice just to get through the conversation because the customer wouldnt stop yelling and cursing.   The manager offered to get the car towed in and the customer refused.
  
  We have tried to work with this customer.   She may be having mechanical issues but wont let us look at the car and wont provide receipts and wont have a respectful conversation with us.   We have offered and continue to offer to tow the car to our shop and have it looked at and repair the car under the warranty (assuming the repairs are issues covered by warranty) but customer will need to cooperate for that to happen.   And we will expect customer to honor her side by paying her past due down payment.  We are not offering a refund as that not an option when we dont even know for sure the car is having issues and what issues those may be.  

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  11/29/2021 I have paid between 2,892-3,240 dollars to them. My car has had something wrong with it since I purchased it in October. Its always we will fix it and get back with you. They fixed my door panel and took me to auto zone to buy a Bluetooth piece for my radio and claimed they fixed the check engine light that came on. While visiting my family for Thanksgiving the door panel fell off, the car cut off, and the check engine light came back on. I called them immediately after I was able to make it back home. They picked my car up on 11/29/2021. No one gave me a call the entire time to tell me what was going on with my car or anything. I called Wednesday December 1,2021 because I cant go to work because I dont have a car and no one is reaching out letting me know whats going on. Everyone has and attitude and stay they will let me know when the car is ready. They told me they had to order parts for my car but no one had them locally and they didnt know when they would get them. So I informed ***** that I wouldnt make a payment until my car is fixed and drivable. A payment was due the Friday coming up. Wednesday night ***** have me a call and stated that my car would be ready Thursday morning. Thursday get here no call. Friday get her no call. So I have missed a whole week from work because I didnt have a car and I dont have money for Uber I am a single mother of 3. Saturday morning I give them a call asking if my car is fixed. I get attitudes, hung up on. So around 12 lunch time, I received a call from ***** stating that she just wanted to make me aware that if I dont make a payment that she wont be releasing my car. So I feel like they held my car this entire time and I feel like I am being blackmailed for them to piece the car together and then mess up again as always. These is a lemon car and they know it. I have had others to look into it. I am done with this car and this company. I want a refund so I can get a car for someone else.I am done!!

  Business response

  12/13/2021

  Customer purchased a vehicle from us and at the time of purchase there were two known issues.  The inside door panel needed to be replaced and there was an issue with the radio.  These were issues the customer knew about when she decided to purchase the vehicle.  Although we agreed to replace or repair these items, it turned out to be not as easy as hoped.  We order and received the wrong door panel the first time and the experts that we sent the car to for the radio wasn't able to help.  The customer got very impatient and filed a negative review on BBB.  Despite that, we continued to try to find solutions. Customer got upset and threatened to hire an attorney and we still continued to try to help.  Issues are resolved but she filed this BBB complaint and threatened getting an attorney again. Yet two days later called saying she wanted her car back.It seems she believes that threatening us publicly is the only way to get what she wants when we are already doing our best.  We do understand that it is not as quick and easy as she would like it to be, but sourcing car parts in 2021 is a serious challenge.   

  We have fixed the door panel with a new part.  We have been unable to find an ideal resolution for the radio but paid for an aftermarket solution to allow her to use bluetooth.   Additionally she had an evap leak that presented after being in the car approximately a month and a half. We repaired and replaced that plus the wiper fluid hose.  All at no cost to customer and under no obligation to do so.  We do apologize that we do not work quickly enough for the customer or that she wasn't called quickly enough, but we have been working with her and doing our very best.  It can hardly be called a lemon of a car when the issues were so minor. 

  The amount paid per customer is not accurate.  She has paid only the down payment for the vehicle, which we allowed her to break up in to several payments.  The total of that is $2000.  An additional $144 has been paid for insurance coverage.  This vehicle was purchased AS IS. We are not offering a refund and customer is *********************************************************** almost a week, we are concluding that she is no longer interested in the vehicle.

  Customer response

  12/16/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩