ComplaintsforIce House America
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In May of 2023, I was visiting family for a wedding in *****, ******** and have insufficient cash for the desired amount and attempted to use "Ice2u" app as advertise on the machine to pay. Was unable to use the app and only purchase what amount I could with cash. I attempted emails and called and voicemail to no success on getting refunded and close my app account as I will no longer use it because there is no machine nearby my permanent residence. Texted owner of the machine and called the number provided on the app. No response and no one returned my voicemail nor did I reach any one other than one time but directed me to a voicemail. I am seeking a refund and cancellation of my account.Initial Complaint
11/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On We*nes*ay November 2, 2022 I visite* an ***** on Bissonnet in Houston an* only purchase* one 18lb bag of ice. I calle* imme*iately an* also emaile* after loa*ing the bag into my car an* realizing that my ***** account ha* been charge* 3x for one 20lb bag of ice an* one extra 18lb bag of ice. I was tol* I woul* be contacte* the next business *ay which is Thurs*ay an* nobo*y calle* so I calle* Fri*ay November 4th to see what was going on an* was tol* there was nothing the representative coul* *o an* then he hung up on me. When I calle* back I was hung up on again. An* I trie* calling back several times an* coul* not get through as if my call ha* been blocke*. I finally got through again aroun* noon on November 4th an* was hung up on again. All I want is my 8.50 back.Business response
11/08/2022
From:
Sent: Tues*ay, November 8, 2022 6:46 AM
To:
Subject: BBB Complaint #********While Ice House America, LL* is the manufacturer of the ice ven*ing machine in question, we *o not own an* operate the unit. Performance of the unit is *epen*ent on the owner/operator of the unit.
Please notify complaintant that they shoul* contact the phone # on the unit to initiate a request for resolution. I am very confi*ent that they will make this right.
**** ** *******
***** ********* *******
Ice House America, LLC
* ************
* ************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.