ComplaintsforPlanters First Bank

• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a victim of identity theft when I lost my debit card. I filed for a replacement card and a dispute form for fraudulent charges. This was in **** or ****** of 2022. There were charges from a website, "**** ****" for over $300. I had never heard of the site and certainly never visited or purchased anything, but they had my debit card information correct. Please note, my card had been lost. I checked the IP address for the purchases...it was not any of mine. I also noted an unknown email address attached to these charges, that I had never made or have knowledge of. The site **** **** is largely a ************ site, which I have never in my life visited ANY site of this type. In ******** 2022, a charge of $176.98 was debited from my account on my new card ending in ****. The fraudulent charges were linked to the lost card ending in 8551. After numerous complaints and respectful requests to reverse these fraudulent charges, Planter First Bank kept stating that my correct debit card information including the cvc number was correct. I repeatedly told them, I had NEVER made these charges and reminded them that the card was lost, which is why I had to get a new card. They claim I didn't lose the card! I asked them to check my entire history of banking charges and purchases to show I have never purchased ************ services in my life or the entire time my account was opened. They just said my debit card info was a match. A lost card, and as a victim of identity theft, this occurs quite frequently in today's world. NOTE: They did refund a portion of the $300+ charges, but refused to refund the remaining $176.98. All of which were fraudulent charges! This bank did not fight for me or investigate the fake email address or the IP address used, that didn't match any of my IP addresses. I want my $176.98 refunded and for all to know that this bank DOES NOT and WILL NOT stand behind their customers and are too lazy to investigate fraudulent charges.

  Business response

  12/19/2022

  Thank you for bringing this matter to our attention.  We have resolved the matter directly with the customer.  

  Thank you again for notifying us. 

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