ComplaintsforAustin HVAC
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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our AC wasn’t working well 6/9 we called ****** to have a tech come they argued with me for a while stating they only have to keep the temp 30 below the outside temp after explaining we had twin newborns and a one year old they finally agreed to come the next day. that night it stopped turning on at all so we called the emergency line four plus times being told someone would contact us in 30 min after five hours someone finally came and said there was nothing he could do and someone would come in the morning. Our house was 96 degrees at this point. No one came in the morning after multiple calls to ****** hvac someone came in the afternoon left to get a part returned 3 hours later with part and then still didn’t fix our AC and said someone would come Monday. Meanwhile my family is displaced my husband is a fire fighter so he is gone I’m alone with three babies in a house that is above 100 degrees this is life threatening to them. Monday morning is here ****** hvac is not even aware that the issue wasn’t fixed. They keep lying about time frames and parts and if a tech can even fix it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.