ComplaintsforRome Braves
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order for a size 48 road jersey through the Rome Braves/Emperors website on 12-27-2023. My credit card was charged on that date for $154.24. After a couple of inquiries on when my order was to ship I received an email stating that they shipped the package. The package was shipped to the wrong ******* address with the wrong name according to the **** in ******* who looked up the image of the packages address. I emailed them a number of times telling the Rome Org that they shipped to the wrong address. I provided them with a **** Mgr's name and phone number to verify their mistake. They refused to look into the issue, refuse to contact the **** in *******, never offered to resend, or a refund and just blamed the ****. They continued to ignore me even after I suggested contacting authorities to look into their business practices.Customer response
05/01/2024
Something is not right with this business. I have never had dealt with anyone that would not even look into a possible error on their part. All the business that I ever had dealt with that had delivery issues would do all the leg work into looking into why what they shipped did not reach my door step. I never had to go to such lengths to try to get a vendor to understand that the mistake was theirs. I've made multiple inquiries with **** and each time they came back and said that the seller Rome Brave/Rome Emperors shipped my order to the wrong address. In fact it was the ** ****** ********* that suggested that I contact the BBB to get resolution. So, please continue in your efforts and if you suspect that Rome Braves/Rome Emperors are not operating in a legal manner, please let me know so that I can forward that information to the ****.
Thank you,
*** *******Customer response
05/08/2024
They sent a replacement item for the one they shipped to the wrong address.
*** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.