ComplaintsforTriserv, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the process of buying a home, movement mortgage used Triserv as an appraisal company to have a home appraised for purchase. Movement mortgage was informed that Triserv was unable to provide an appraiser at this time so movement mortgage informed myself (the buyer) of this. The order for the appraisal was canceled and an order for a refund was submitted as confirmed by my loan ******** ****************** on July 20th. On July 25th my loan officer from movement mortgage informed me that Triserv sent him a notification stating the refund was ordered on July 24th. I asked for an ETA on the transaction and was told by movement mortgage that this refund would only take a few more days. On Thursday, August 3rd, 2023 I received an update from my loan officer that the refund had been processed (Im paraphrasing) and that the refund had been complete. However, the card number/payment method in this update from Triserv was incorrect. A refund was to be issued to me at the card number listed on the invoice. I have attempted to contact Triserv SEVERAL times in light of this situation and to inform them of their mistake, but I cannot get through to their billing department and I am constantly being put on hold. Movement mortgage has also been trying to resolve the situation through their management. I have bank statements to prove I was not refunded and texts between myself and the loan ******** ****************** who is actively trying to assist me with this refund process. I have emailed Triservs billing department as well and left 2 voicemails for a return phone call. There has been zero contact from Triserv to address this situation. Payment was provided for a service that was never completed, and my money has been sent so someone elses account.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.