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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged $80 for water and sewer for the month of february. My lease ended on march 14th and my final bill shows that I owe over $100 in water and sewer for less than half a month. I moved my furniture out on March 6th therefore not living there on a daily basis. The is extortion. I paid a deposit for my gate remote and did not get that back. This is wrongBusiness response
03/27/2023
*************** to a complaint that I received in the mail today (ID #*********.
The complaint references over charging for a water bill and not receiving a deposit back for a gate remote. All of our residents are billed in arrears for water. The first 1 to 2 months, residents dont pay for the water and they catch up by paying those 2 months when they move out. This person was charged correctly for their water bill. Additionally, we charge an one time fee for gate remotes, not a deposit. I have reviewed the account for this person and found all charges to be correct.
Please let me know if anything else is needed from ** to properly respond to and dispute this claim.
Thank you,
***********************
Property Manager, MAA Mount Vernon
100 ********************************************
******************, ** 30338
**************
Customer response
03/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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