ComplaintsforExpress Oil Change Tune Up Clinic
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My AC stopped working and I was referred to this Express Oil Change for an AC diagnostic. I told them about my issue and they said they would run the test. Upon arrival, they asked for my name and contact information. They also asked for a secondary contact just in case they couldn't reach me. I gave them my fiance's information. They then directed me to the waiting room as it would take about 1 hour to perform the test. After about 45 minutes, I received a text from my fiance. He asked if they had talked to me yet about my car because he had just received a call. I assumed the call was to tell him my car was finished and went up to the front desk to ask. They informed me that the car would need three parts exchanged and that the car would be done the following day. I was asked why I was not informed of this and they told me they "spoke to my husband" about everything. I told them that it was my car, my information on the sign in sheet and I was the one in the waiting room. The man rolled his eyes and again informed me he spoke to my husband. I told him I was not married and it was my car. He told me the cost of everything would be almost $1000. I told him I would not be using their services and would like my car back. He then informed me that they already started the work and that if I wanted them to stop, It would be another hour and a half to put everything back together, plus additional charges for the labor to put everything together. In short, he never cleared anything with me and wanted to charge me for work I didn't consent to. He also had a very poor attitude the entire time and was dismissive of my anger. I don't know why he assumed that 1. That man was my husband because I never told them any relation of my secondary contact and 2. Why they would feel it is ok to ask someone else's permission to start work on my car when I was on the premises?
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.