3 Customer Reviews
Review from Patricia R
1 star09/23/2024
As a warning to all who would consider this company, they are unethical. i called to inquire about a visual inspection of a residence and, if mold was found, an estimate for cleanup. I asked if there was a free inspection or if there was a charge. The "customer service representative" would not answer my question unless I gave her all my personal information and provided an insurance company claim number. I asked her how I could have a claim number when I didn't have evidence I had mold and she told me I had to have a claim number before they would come do an inspection. She said they only worked through an insurance claim. I wanted to clarify so I asked her if this was correct: I am to call the insurance company and lie to them telling them I had mold (even though I wasn't sure) and open a claim so Meridian could come and tell me if I did or did not have mold. She asked me if I was OK. I told her I was fine but I worried about the sanity of a company with this policy. That ended the conversation and the prospect of ever using this company.
Meridian Restoration Response
09/24/2024
Dear ******** ********,Were sorry to hear about your recent experience and appreciate you taking the time to share your feedback. At Meridian Restoration, we strive to provide transparent and efficient service to every customer, and it seems we missed the **** in this *********** a restoration company, we work closely with both you and your insurance company to ensure the process is smooth. Once a claim is made, your insurance company will contact a representative, like Meridian, to perform an inspection and determine whether a claim is valid. We are not at liberty to determine coverage ourselves, which is why its requested that an insurance claim be filed before we proceed with an inspection. We apologize if this policy caused confusion and frustration.Your concerns are important to us, and we will review this matter internally to improve our communication moving forward. We value our customers and would welcome the opportunity to speak with you directly to address any further concerns. Please feel free to reach out to us at your convenience.Thank you again for your feedback.Review from Leslie C
5 stars01/31/2023
I was very impressed with the great and timely job this company did. My condo had significant water damage from a broken pipe.The damage included ceilings, cabinets, appliances, *****************. The best part was that they came from two hours away to help me. ***************************** **.Review from Cynthia D.
1 star05/23/2022
There really should be a minus stars review for this Company and the way that they Bamboozled our house fire renovations. We were held up over the allotted time that we had, 1yr. From our insurance company? Then still had to pay out of pocket expenses for logging, and still to this day they never completed the punch list, were having electrical problems due to bad wiring issues. The roof shingles are falling off of the front of the house, ************* from the front top of the house. This Company should be held responsible for the work that they didnt complete as well as work done not to code. Shame on them
Customer Review Rating
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