ComplaintsforSouthern Fibernet Lowndes County
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Complaint Details
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Initial Complaint
10/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have tried for a month to get ahold of someone regarding my television subscription. I was automatically logged out and cannot get logged in, I have tried to call and have left messages with no response and no return call. I’m paying for services that can’t be used!Initial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They offer 200 Mbs down for 70 dollars a month. Its clear to me, that they are throttling customers after about a month. You will receive what you pay for... For about a month... Then you will get "spikes" of internet speed up to what you paid for... For only about 15 minutes at a time. I can't talk to family, I can't play games, I can't even browse the web for more than 15- 20 minutes before my download goes to zero. This requires a complete reset on my device and a waiting period to reconnect. I'm on day 8 of not even being able to talk to anyone reliably over wifi. I can't even watch YouTube. I think this is intentional. So they can report an average of a certain speed without actually providing it to many people. This is a scam. And people need to know about it. Unfortunately, they have a monopoly in Valdosta GA.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
4373 Inner Perimeter Rd
Valdosta, GA 31602
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.