ComplaintsforXtreme Scooters

• Initial Complaint

  05/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I attempted to purchase a Maximus Scooter Trike for $5,650 from Extreme Scooters on ********  I contracted to purchase this specific type of scooter trike, but this trike was no longer in stock. After waiting several months, the trike was no longer an option available for purchase. I requested my money be refunded, but Extreme Scooters attempted to force me to accept store credit instead. I have attempted to contact Extreme Scooters on numerous occasions via phone and email, to no avail. I hired an attorney who wrote letters to the business, also to no avail. My attorney is in the process of drafting a law suit but I wanted to see if this could be resolved here first.

  Business response

  05/06/2024

   Xtreme Scooters is currently closed 

  We will have a check mailed to your address on file. 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  ****** ***,2023 we paid $2,049. For a ***** ******** scooter(order *****) from Extreme scooters,*** ****** ****** ************ ********** *****. Phone #************* We've not got the scooter nor $ refund.Many attempts to get either via email, calls.... I saw it advertised on-line and it is, still,on the *** motor sports site,so I know the scooter is out there.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On ****** ***, I purchased a "2021' New ***** **** *** **** *** **I (Electronic Fuel Injected) ********** ******** Assembled and Tested, All Fluids, Oil and Antifreeze Serviced And Tested by ******* ********* ready for Fuel" from Dave B****** and Randy G****, dba; Extreme-Scooters.com, ******************** Dave and Randy received payment in full via a certified check, deposited to their bank account at **** ** *******. the amount of the payment was $4750.00. On numerous occasions, they pro****d a ship date and an arrival date. They pro****d to use a trucking company to transfer the ********** They pro****d that it was tested and gone over and "ready for fuel. None of this was true. They have kept my money and have now invited me to file complaints against them. This is not the first time they have defrauded people. **** **** **** **** ***** ** *** ******* ****** ** ******** ******* *** **** ***** **** *******. They told me that the water pump was "perfect" but later they told me that "the water pump needed cleaning and flushed. They broke the gear when doing this. They STILL sold me the bike and never offered a refund. They tell me that it can't be repaired. This is after I have spent $384 on NON-RETURNABLE parts to repair this unit. They told me that the "shaft was bent" and then told me that this was a typo and that the shaft is not bent. In the meantime, I purchased a shaft to repair which is not returnable. If a refund is not received by ********* ****** ***** 2023 (which they pro****d) charges will be filed with the magistrates office in Georgia.

  Business response

  08/16/2023

  Complaint Resolved 

  Discussed with Mr. ***** and Refund  issued.

   

  Customer response

  08/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  It was a big misunderstanding and they made everything right.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On **** **** I started speaking with David B****** about purchasing a scooter which I made an online request for. I had requested the ******* *********. I was told I could not purchase the total on my credit which online said they take visa. They said I could do $2,000 on $1084 I would have to do by cashier check, bank transfer or *****. Over the course of 3 days I sent the $1,084 ****** ** ****** ** **** ***** I had not received notice of my order and asked about it. I have advised the scooter I wanted was not available. He than provided me with several options. On ****, I agreed to a ******** scooter but was advised at that time I could not pay the remaining balance with credit card and would have to send the rest of the money by *****. The total was $3250. I told them due to not being able to pay by credit card, I did not want to purchase. I requested refund and they said because they told warehouse they had made delivery agreements and once that was cancelled I would receive refund of the $1,084 I paid. I continued to contact David once weekly about refund which never came. He said it would come by mail. He gave me ***** ***** number and I attempted to call and was hung up on. On **** ***** I texted and asked Mr. ***** about my refund since he did not answer phone. He said once they got scooter back I would get refund. I never got scooter and never even finalized order. I have been unable to get additional response in trying to get refund. I have everything on text message between both parties.

  Business response

  07/25/2023

  The Refund Check has been processed 

  Please allow 7 to 10 days for receipt.

   

   

  Customer response

  07/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I sent them two checks totaling $6999 for a golf cart which I never received

  Business response

  07/25/2023

  I understand but Dave cannot do that until you receive the unit.
  
  When shipping from wearhouse we are dependent on there scheduling 
  
  Dave tried as soon as he can
  
  So it may take a week or so to get your order.
  
  Thank You 
  
  Randy G****
  Extreme Scooters

  Customer response

  07/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  06/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Ordered Scooter over a week ago. from Dave R****** of Extreme Scooters Warner Robins GA. He was very responsive on phone after receiving my 3000 dollars he would never respond by phone only texts. I can’t get a straight answer on a shipping date

  Business response

  06/05/2023

  We didn’t receive a delivery date yet.

  The warehouse had informed us to expect the unit to be shipped within the next 2 weeks.

  Thank You

  Dave Bergman 

  Extreme Scooters

  Customer response

  06/14/2023

  Email from Dave B****** said I’d have scooter in 5 days it’s been 3 weeks with no exact shipping date

  Business response

  06/17/2023

  Shipping Claim being Processed.
  

  Thank You

  Dave Bergman 

  Extreme Scooters

  Customer response

  06/19/2023

  
  Complaint: ********
  
  I am rejecting this response because: CLAIM BEING PROCESSED, I DO NOT WANT A STORE CREDIT

   

  I  WANT MY 3,000 WIRED BACK TO MY ACCOUNT TODAY 

  THIS WAS CLEARLY FRAUD ON EXTREME SCOOTERS PART WELL KNOWINGLY THEY COULD NOT PRODUCE A 2022 **** ******* ** SCOOTER

  THAT I REACHED OUT TO THEM BECAUSE LOCALLY I COULD NOT BUY SUCH A POWERFUL SCOOTER AS ADVERTISED !!!!!

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  04/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered from this business on ***** ** 2023, sent a check for $1,999.00 as payment in full, which was deposited on ***** ***, 2023. They were to ship my purchase within 6-7 days. Product was not shipped, and I got no response to repeated requests via text messages and email for a refund. Dave Bergman would not answer my calls. I want my money back.

  Business response

  04/28/2023

  Spoke by text with you about your request to cancel. I explained it was canceled per our store policy per your request. 
  

  I’ll call and text you to discuss your store credit and how you would like to at apply it.

  Thank You

  Dave B****** 

  Extreme Scooters

  Please call / text me 

  ***** ********

  Customer response

  05/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have re-ordered, and I am now waiting for confirmation that my order has been placed.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  04/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I mailed a check for $1194 to Dave B****** at Xtreme Scooters on **** *** 2022 and he cashed it on **** **, 2022. I never received the scooter I paid for, in spite of repeated attempts to receive the scooter I paid for or a refund of what I paid. My lawyer even sent him a threatening letter. I would like someone with leverage to force him to refund my money. I live in ****** ***** * ****** ** ********

  Business response

  04/18/2023

  Apologize 

   However I’m not able to locate your order.

  There are several Xtreme Scooters on the internet.

  If at all possible maybe you can send a copy of the cancelled check.

   

   

  Customer response

  04/25/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  When I learned that there are several businesses called Xtreme Scooters I went to my files and found the following re. to whom I mailed the check that was cashed at the end of October.

  **** ******* *****************
  I hope you can get a response from him

  **** ****** ****** ************** *********** ********** ****** ***** ******** **** **** ********** ****** ******

  Business response

  04/25/2023

  Yes I agree several businesses called 

  XTreme Scooters

  However, we don’t have a Record of Cashing your check. 
  

  Thank You
  

  Dave B******

  Xtreme Scooters

• Initial Complaint

  04/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Negotiated a sale for a 2022 ******* *** *** for $8800 including delivery within a week to my home address. Wrote check ***** on *****/2023 for $3800 as partial payment. No delivery. After daily phone call and emails and texts- Mr Dave B****** returned phone calls and tried to sell me my much higher priced models and added assembly, shipping, and delivery. Prices over $1000. I requested refund of my $3800 partial payment on *****023. I have been calling texting and emailing on near daily basis with no response. —- and no refund. I would like my $3800 refunded immediately and other prospective customers warned. ******* * ***** ************ *******************

  Business response

  04/13/2023

  Per the Extreme Scooters Store Policy indicated on the Bill of Sale we do not issue a Cash Refund. However We have issued a Store Credit that can be utilized to purchase any product on the web site.

  ***** ********************************************  

  Thank You

  Dave B****** 

  Extreme Scooters

  **** * **** ***** ********

  Customer response

  04/14/2023

  
  Complaint: ********
  
  I am rejecting this reponse because it is unacceptable.   Extreme-Scooters Mr B****** has not fulfilled their agreement ot deliver a new ******* *** UTV to me within the time he stated.    Mr Dave B****** with Extreme-Scooters agreed to deliver a new ****/23 Fully Assembled *** **** **** *** *** **** ***** *******, electric winch with added folding windshield to be delivered to ******* ***** at *** ******* ***** ********** ** for a total of $8700 as per invoice date* ** ***** 2023.  Delivery was to be within a week from that date.  He has not delivered the product as per  the agreement after 30 plus days.  

  I will accept either a full refund of $3800 or delivery of the UTV described above to my address by ** *** 2023.   

  If Mr. B****** of Extreme-Scooters wants to deliver the product in lieu of the deposit refund;  then I will pay the remaining amount upon delivery.  I cannot trust this company with any more advance payments.  

  Whatever, Mr B****** decides, I will require his agreement in writing.  
  
  Sincerely,
  
  ******* *****

  Business response

  04/14/2023

  The shipping company does not offer

  COD so it has to be paid in full prior to shipping 

  Thank You

  Dave B****** 

  Extreme Scooters

  Customer response

  04/19/2023

  
  Complaint: ********
  
  I am rejecting this response because Extreme- Scooters- Mr. Dave B****** has not delivered the ******* *** UTV as negotiated in Bill of Sale which is attached.  They can deliver the UTV as promised or REFUND my partial payment .....their no refund policy should be waived if they cannot deliver.  I did not negotiate for a more expensive or different brand of UTV.  Refund the $3800 is the correct response.  
  
  Sincerely,
  
  ******* *****

  Business response

  04/20/2023

  I told Mr. ***** that we can ship the initial UTV but none of the commercial freight companies offer COD any longer. Per our Store Policy stated on his Bill of Sale he has store credit that he can use anytime for any of the products. However, in this case a cash refund is not applicable.

   

   

  Thank You

  
  

  Dave B****** 

  Extreme Scooters

  **** ***** ********

  
  

• Initial Complaint

  02/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ********* I wired Extreme Scooter 5,350.00 to purchase a ***** *** ****** ******* ****** Was told they had a white one crated ready to ship. Then it turns out they did not have it, they had a red one. I agreed, then was told they did not have that one and would have it week of thanksgiving, then Christmas, then February . I ask for my money back and was told only store credit. Then after telling them I would be contacting BBB, FTC, and authorities Dave called me and said he wanted my address to mail a refund. On ********* I texted Dave and told him I spoke to FTC, and a attorney and was told I wired the money they "Extreme Scooter" could wire it back to me. I have herd nothing since. I have complete text log regarding this matter as well. Contact Info; Extreme Scooter Dave B****** *** ****** ***** ****** ****** ** ***** ###-###-#### ###-###-#### ###-###-#### Fax email ******************

  Business response

  02/08/2023

  
  We don’t give cash refunds by policy.

  Currently we assigned a store credit.

  The units are scheduled to arrive beginning of March 2023.

   

  Thank You

  Dave B****** 
  Extreme Scooters

   

   

  Customer response

  02/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was told, to provide my address and they would mail me a refund check. I responded that I wired the money, so they could wire it back to me. So why now are they changing their story? 
  I have the text were he ask for my address. 
  
  Sincerely,
  
  ***** *******

  Business response

  02/21/2023

  Please See Attached Refund 

  
  

  A Check for $2850 will be mailed to you 

  and you will have $2500 in store credit that you shall be able to use any time and/or toward purchase of the 

  ********* or any another ones.

  
  

  Please let us know if everything is correct.

  
  

  Thank You

  
  

  Dave B****** 

  Extreme Scooters 

  Customer response

  02/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I was told I would get a full refund and a store credit. I was clear that I wanted a full refund. I don’t understand now why the amount is different????? I sent a screen shot of the text. I’m not clear as to why they don’t go by there ward???

  I just want my money back so I can purchase the trike.
  
  Sincerely,
  
  ***** *******

  Business response

  02/22/2023

   

  We normally only give store credit and in this case because of the longer wait 
  It was agreed to:

  Partial Store Credit per the Attachment, if you agree let us know if everything is correct as far as your mailing address.

  That what “Refund” in the screen shot meant. Not a Full Refund like explained on the Phone.

  Please Contact me Directly Text/Call
  ***** ******** 

  Thank You

  Dave B****** 

  Extreme Scooters

   

  
  

   

   

  Customer response

  02/22/2023

  
  Complaint: ********
  I am rejecting this response because:

  he stated in the text the full amount, as per on the phone I ask him about the amount of the refund as in the text. They clearly can not produce the merchandise as promised so I would like my full money back. The store credit does me no good as I have lost all confidence in this Co. They say one thing and then do another. He stated in the text I would be refunded my full amount. That is what I would like done so I can buy the vehicle and get this over with. Store credit again does me no good and it was not what I was texted.

  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩