ComplaintsforSummers Plumbing LLC
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Complaint Details
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Initial Complaint
05/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am in need of a refund for the amount of $423.00 that I paid for the service.On May 19,2023. I contacted Summer Plumbing to repair the toilet in my lakehouse. Your company promptly sent a repair technician to assess the issue. The technician assured me that he would contact me as soon as he had ordered the necessary filter and would subsequently arrange a follow-up visit to complete the repair.However, when the technician left the toilet completely stopped working, meaning that it wont even flush now since our conversation, and I have not received any further communication from Summer Plumbing. Unfortunately, my toilet remains in a non-functional state, causing significant inconvenience and discomfort for my family and me.Considering the lack of response and the ongoing issue with my toilet, I kindly request an immediate refund of the amount I paid for the service. Given the circumstances and the prolonged delay in resolving the problem, I trust that you will expedite the refund process.my deep disappointment and frustration with the recent service I received from your company. I feel compelled to bring this matter to your attention as a concerned customer who believes in the importance of fair and honest feedback.I believe in the power of transparency, and it is essential that others are aware of the poor service I encountered.Mr. Summers My well is not dirty. My well has a filter on it as well and we change it every year.During the service visit, I specifically requested the replacement of both the faucet and the filter. Unfortunately, your technician only changed the faucet and neglected to address the filter replacement. This omission is unacceptable and indicative of the poor quality of service provided. If your company claims to offer reliable and comprehensive plumbing services.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.