ComplaintsforLa Masion Du Perfum

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an Empire Tech Submax on February 27, 2024, from La Masion Du Perfum, **************** (sales representative). After being promised a Marvelous Wand for my mom and sister, as well as a Submarine for myself, I agreed to purchase the Submax for $25,000.00 (a substantially discounted price). There is a distinct difference between the Submax and the Submarine. He repeatedly informed me he owned 53 stores and that money was not his priority; his customer's health was his priority. I did receive the submarine, and my mom and sister received the wands, I did not receive the Submax. The company has sent copies of the receipts to the merchants showing I approved the transaction, a copy of a Fed Ex delivery slip stating I received a package weighing **************************************************** from the store. The submarine weighs 43 lbs. the Submax weighs 200 lbs. My issue remains, I did not receive the product I was purchasing!

  Business response

  07/15/2024

  Dear BBB Team,
  I am writing to you today on behalf of La ***************** We recently received a complaint from a customer who appears to be mistaken about the source of their purchase.
  It seems the customer believes they had a negative experience with a business called La **************** located in ********, ******. However, our company, La ****************, operates solely in ****** and does not have a presence in *********
  We understand that the generic nature of the name "La ****************" can lead to confusion. We are hoping to clarify this issue with the BBB to avoid any misunderstandings in the future.
  If possible, we would appreciate it if the BBB could:
  Advise on best practices: We would like to know if there are any steps we can take to prevent similar situations from occurring.
  Consider adding a note: If feasible, could the BBB add a note to our BBB profile mentioning our European focus to avoid confusion with other businesses with similar names.
  We are committed to providing excellent customer service and appreciate the ********************'s role in fostering trust between businesses and consumers.
  Thank you for your time and assistance.
  Sincerely,

   

  Customer response

  07/17/2024

   
  Complaint: 21906509
  
  I am rejecting this response because:
  The spelling of the business name is La Masion Du Perfum ( no Parfum) I am including copies of receipts ran after I had returned home, for the completion of the Submax purchase.
  Sincerely,
  
  *************************************

  Business response

  08/23/2024

  The client had come in to our store and made a purchase from **** like stated by the client they purchased everything not including the submax. We provided receipts and shipping information. The client had multiple times to review the charges before payment was submitted and did not question once why the submax was not included on the receipt. The basic model of a submax is minimum ****** dollars on its own. 

  Customer response

  08/30/2024

  I did not have an opportunity to view the receipt until I gave my card information.  Please review the text chain I submitted. **** specifically stated the item to tell my bank was the Empire Tech Submax. I had specifically told **** I would not want a Submarine, asI already have a dome from the same company, just smaller. 

  I am extremely frustrated with the fact that **** made many verbal promises and obviously had no intention of keeping them.  He promised a lifetime supply of the face creams, promised to personally deliver the ****** and install it in my home. According to **** he has no concern of money, only the health and well-being of his clients.

  Business response

  09/25/2024

  Upon reviewing our records and receipts, we have confirmed that the customer purchased and agreed to the items listed in the documentation provided at the time of sale. All agreements and terms, including the final purchase details, were signed and acknowledged by the customer.
  While we appreciate the customers feedback, we must rely on the signed agreement and official documentation to determine the scope of the purchase. Unfortunately, we cannot base decisions on verbal statements or recollections that differ from what was formally agreed upon.
  Please let us know if you need any further documentation to assist in resolving this issue.

  Customer response

  09/25/2024

   
  Complaint: 21906509
  
  I am rejecting this response because: These text messages will show what I was agreeing to purchase. This was the only thing other than the deposit receipt that I actually had in writing. The other receipts, as previously stated were presented after my cards were processed. **** specifically acknowledged the item I was purchasing was an Empire Tech Submax. Each time the business responds, they present a different explanation and excuse for the fraudulent sales tactics used by their employees. 
  
  Sincerely,
  
  ******* ***********

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