ComplaintsforHawaii Self Storage

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 23rd i moved my newly started business into Hawaii Self Storage Kaimuki (KAIMUKI AND NOT AHUA ST. ******* DID NOT POP UP AS AN OPTION)i moved all my work-related inventory into the unit and then started with setting everything nicely up in the Unit and really start my business. I have OCD when it comes to organizing. So it took me a couple of days and hours. I like to be ******** in the morning, that is the time i work best. So me and my boyfriend going in early to the 24/7 Hawaii self storage Kaimuki. We see the security guy who don,t like us and who always sitting on his phone. He asking us if we were new around here, because after office hours you only allowed to be in the storage unit 1 hour *** he told us, saying in a way, like we were stupid for not knowing that rule. Which nobody had told me. What is the point of a 24/7 storage unit, if there is a time limit on each visit. Do we have to leave for an hour before we can come back? Or just leave for one minute and then come back in for an hour? How many times can we come a day? And is it okay in office hours to sit and work in the storage unit all day? Because i seen many people work in their unit for hours every day 365 days a year. Anyway we were in the unit for 1.5 hour working(NOT SLEEPING), and suddenly we can hear somebody trying to break into our unit. Then we hear the security guys voice yelling outside the unit. "GET OUT GET OUT, I TOLD YOU ******* NO SLEEPING OR HANGING OUT IN THE ***** YOU GOT 5 MINUTE TO COME OUT OR I WILL GET YOU GUYS KICKED OUT FOR GOOD" I was so chocked over his behavior. We then leaving the unit and bump into the security guy again. He then cuss at us, threatened us, and wanted to fight me. He is security "Observe and report" and THATS IT. Same day 10 minutes after the office ladies clocking in, I receive a writing warning per email from the office ladies. And 1 minute after that warning i receive a eviction notice. Nobody called me and ask my side of the story.

  Business response

  03/17/2023

  Regarding ID ********:  At Hawaii Self Storage Kaimuki, the access hours are 24hours.  We provide a nighttime team member to safeguard the facility and, most importantly, to safeguard the well-being of our customers.  During a regular check of the facility, our nighttime team member observed the tenant enter our location at approximately 4:50am.  At approximately 6:15 am, our team member checked on the tenants unit while doing a routine check of the site.  The roll up door to the tenants unit was completely shut.  In general, this is a red flag and requires that our team member investigate further.  Our team member knocked on the unit a few times with no response.  Finally, voices from two people from inside the unit could be heard and our team member advised them that they cannot loiter in the unit; absolutely cannot sleep in the unit.  This is for the everyones safety.  The tenant and his visitor were asked to leave the property at which time they became antagonistic towards our team member.  The tenant threw parking cones onto the public street.  Upon leaving, he also circled back to the site and threw candy at our team member while calling him names.  
  
  Update:  The tenant has since been evicted and is not welcomed back to Hawaii Self Storage.
  
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