ComplaintsforAloha Rent a Car - Maui
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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When I first got to the airport and asked for a shuttle the guy on the phone at the rental company was extremely rude to me. I asked him where I should meet the shuttle and he said go to number three outside the airport and I said OK should I call you when I get there? he said no dont call me back. I said OK so the driver is going to bring me to you and he said well hes not gonna take you to **********. Is that how you talk to your customers who spend money with you? Then I get a crappy car that shouldnt have been on the road with a gas tank that does not open. I went to the gas station to get gas and the guy at the car rental company (first of all was very rude again) and told me that I needed to have someone go into my car and push the button to get the gas tank open. When I asked him to reiterate how I should do this he said I already told you four times how many more times I have to tell you, just do it! I did ask somebody to help me and they ended up stealing my wallet and my ATM card from my purse, which almost got me stuck in Maui and I couldnt get back home. Because of the crummy car that this company rented to me I got robbed. If the gas tank been working I would not have needed help. This company needs to be taken out of business because theyre going to get somebody killed.Initial Complaint
03/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I rented a mini van for my family of 4 from February 23rd through March 9,2022. I have rented a van from this company twice before on previous trips with my family and am aware of their policies. I returned the car to the facility as agreed upon at noon on March 9, 2022 and had a full inspection inside and out with a team member from the rental car facility. She told my husband and I directly everything looks good and in order. On March 12, ******************************************************************************************** nor my husband for ******. I called Aloha rental car promptly to understand what this charge was and clear up the error. The team member whom I spoke to said it was a cleaning fee because we left the car "excessively filthy". When I disputed this and brought up the inspection she said, "You signed a contract that said you wound not leave the car excessively filthy." Given that I had rented from this company twice before I knew their policies and did not leave anything "excessively filthy". I never received a copy of the contract which stated this policy nor what is determined to be "excessively filthy". The practice of charging someone's credit card without their knowledge especially after another team member who received the car at time of departure person said everything looks fine is suspicious and fraudulent. I am demanding my money back that was charged to my credit card as it was not a legitimate charge. There is no any evidence of what "excessively filthy" means that backs up this charge nor did I receive a copy of this contract.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.