ComplaintsforMalibu Jack's Quad Cities
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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Me and my family visited Malibu Jacks on Saturday May 4th, as we were in town for a sports tournament. We used the 1st Kiosk and requested two $40 playing cards totally was $80- we swiped are card and never received our cards so we thought user error, so then tried it a different way, we did two transactions of $40, in order to get two playing card with $40. We got back to ********* and I checked my bank statement and notice i was was charged the initial $80( which we never received cards for) and the two $40 that we received. I then called Malibu Jacks On Monday May 6th and spoke with a supervisor who stated it needed to go through corporate to investigate for a refund, i provided him with my information. So i waited, i never received a email or call from corporate Malibu Jacks, so i called again on May 21st and and spoke with ******, who sated there is nothing she can do but send corporate an email with me CC'd on it. I never received the email from her with me CC'd on it (checked my junk mail and everything), never heard from corporate. In speaking with other parents that were with us they had the same issues with the kiosk, where they were charged with no cards. I would like my $80 refunded to meBusiness response
05/29/2024
After receiving the message from the guest about not receiving play cards at one of our self-checkout kiosks, I initiated an investigation to see if I could identify the duplicate charges as mentioned by the guest. I was able to find the duplicate charge. I reached out to the guest via phone, spoke to the guest and issued the full refund back to the guest credit card over the phone. This has resolved the issue as filed and the guest has received a full refund. Thank you for bringing this to our attention. We hope you and your family had a fantastic time in the park.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.