ComplaintsforVolquartsen Custom
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On the 2nd of February 2021 I placed an online order for a Black Mamba TF 6in pistol.On the 22nd I received an email from them stating the following:Hello,Current ETA on this is approximately 10 months from time of order, this is an estimate only.Thank you for your patience,*************************** Volquartsen Firearms ************ It is January the 23rd 2022 and after receiving no answers to 2 more emails and failed calls asking for information Im filing this.I regret ever placing an order with this company and I wont be doing again in the future.I would like my deposit refund and be done with this.Business response
01/24/2022
We will get this refunded for him. We have not been reached out to by the customer requesting a refund and we have no issue offering that due to supply chain issues.
Customer response
01/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.