Customer ReviewsforEdwards Hyundai of Council Bluffs

When l was looking for a car they treated me all so nice but once they had me it was all over. They lied to me about the coverage on the car l bought the car last November and in the spring when l turned the air-conditioner on it didn't work my 3000 dollar extended warranty said air conditioner was covered but it wouldn't cover. 3 days after I bought the car I took it back and asked if l could get my money back they told me it was to late. But I go home and see on TV that if you buy from them you have 30 days if you're not happy bring it back. But not for me. This car was a pre-certifid car . After I had the trouble with the air l told them to cancel the extended warranty because it wasn't covering they wouldn't. Just this week I took it in for an oil change mind you l supposed to have 2 years maintenance free this would have been my 3rd oil change they told me l all ready used my 2 free oil changes so l went to talk to them they said they would find out and call me never called when l call them they don't take my calls. No one ever calls back. I live an hour away from the dealer and when I was fighting about the coverage on the air-conditioner they stopped taking my calls so in order to talk to someone I had to drive there at least 5 trips if not more. If anyone asks me l would say to stay away from Edward's they are not truthful and they treat you like crap.

I was traveling through and had a check engine light pop on (not the low oil light). The code on the check engine was P0014. I checked the oil level in my car and it was almost all gone and I had just done an oil change 3000 miles ago. I called and came into the dealership. They reviewed my engine code and told me all I needed was an oil change. Plus, I needed to pay $175 for oil clean-up from oil I spilled on the engine cover. It was told to me that I must do the oil clean-up because it could damage belts. It should have been explained to me that oil will burn up with a heated engine and the $175 was not a necessary charge. It felt that they knew I was traveling through and didn't have many options to continue on with my travels unless I paid for it. I reiterated that this was a check engine light and not low oil. Again, they confirmed all I needed was an oil change and oil clean-up. In retrospect, this felt like the dealership took advantage of a situation of a traveler.

When we were test driving the used car we wanted to purchase, we noticed a few small chips in the paint. The Salesman, Ethan, said that the dealership would fix the chips before applying the clearcoat protection that we were sold for an extra $2500. When my wife dropped off the car for the protection spray, they handed her a paint pen so we could fix on our own time, after the protection spray?!? They lied about what they would do, and the salesman was extremely rude when he called my wife to explain how he had misled us. Don't trust this dealership!!!!!

Was working with the sales person Josh for over a week on a new Elantra limited. Spoke about my trade in plus the 1500 bonus they were offering. I agreed and put a deposit down but when I saw the paperwork the $1500 bonus disappeared. They tried to rip me off on my trade saying that the 1500 was included. I hope people wise up to these dealerships. You can check KBB instant cash value and also caredge for anyone wondering how much you car is really worth. I should have known this dealer was to good to be true.

Bought a vehicle 3 months ago from this establishment and have to put nearly $2,000 in repairs to what's been determined a failed air compressor. Was traveling with my wife, 95 degrees out on our trip and half way home nothing but hot air. Was told my vehicle would be done either last Friday or today at the latest and now it's "we're waiting on one more part" and I may have it this Friday. This will be well over a week without a vehicle and no loaner provided at all. A good business would consume the cost as this is completely unacceptable and doesn't encourage me to recommend nor ever purchase another vehicle from this establishment.

The worst car buying experience I have ever had. As soon as you tell them there is a problem with the car they hold you off until your 7 days is up, then they say there's nothing they can do

Avoid this dealership at all costs. Even if they have the car you want, they have no problem flat out telling you they don't want to sell it to you. Especially if you aren't local. At one point early on, they even refused to sell us the car unless we paid for their $3,000 ridiculous protection plan. We had been speaking with multiple people for 3 days and drove several hours to find a car that looked like it had just rolled off the truck and was nowhere near ready to sell. On top of that, nobody even knew where the keys were. All of this after being told it would be ready for us. Everyone there has a different story and none of them will line up with whatever they told you to get you in the door. The GM was decent to talk to, but didn't feel bad for the waste of time. The sales manager was very rude. Walked away multiple times mid conversation as we must have been wasting his time. It was my pleasure to walk out of here and never return. I look forward to giving business to someone else. Julio, thanks for wasting our time. Oh, and apparently the car I had for trade in needs struts and brakes and that's going to cost $2,500. I hope nobody actually falls for this stuff.

I bought a new Santa Fe on 5/22/2021.Shortly after I started receiving several calls from the salesman asking if I like the vehicle. I said yes and I didn't need anymore phone calls. I got another call from him after that saying he would give me a full tank of gas if I would rate him top notch on a survey. Since than I have received several calls from them (the latest was yesterday, 11/16/2021) telling me the vehicle was overdue for service. I told them them the first time that I get it serviced at another business and to take my name off their list. Was promised that it would be done but apparently it has not. This company is getting to be like another dealership in Bellevue that also sells Hyundai.