3 Customer Reviews
Review from Wendy A
1 star05/15/2024
I have emailed, messaged the ******** page, & have called (by the time I get home I have an hour before they close once weekly). I cannot get a reasonable answer from them for my question. I want to know why they will not pay for substance use counseling services by an IADC with ****************************************************************************************************************************************************** ****. Its limiting client choice while pretending they are not. How is this moral, ethical, or good client care. If a provider has an IADC & over 5 years of experience they should be made to pay.
Wellmark/Blue Cross Blue Shield of Iowa Response
05/20/2024
Thank you for the information, we are actively working to reach the consumer to obtain further information regarding their comment and will provide an update once successful outreach has been made.Wellmark/Blue Cross Blue Shield of Iowa Response
06/03/2024
Multiple attempts to reach consumer have been made with no response. Wellmark is considering this inquiry resolved and will review again if the consumer contacts Wellmark to discuss their request.Review from James C
1 star11/24/2023
They constantly make it a struggle for you to get what you need. I mostly end up paying out of pocket and good luck getting them to reimburse something that they should have paid for in the first place. If you have a choice avoid them at all cost. But since we live in a country with the worst healthcare system in the world I doubt you have much of a choice.Wellmark/Blue Cross Blue Shield of Iowa Response
11/30/2023
Member has not contacted Wellmark since May 2023. Multiple unsuccessful attempts were made to reach the member to discuss the review. A letter was sent to the member on 11/30/2023 advising if further discussion is wanted to please contact Wellmark. The letter also including a claims history report which results in no member responsibility.
Wellmark does not approve comment due to validity of review.
Review from John J
1 star05/08/2023
WORK INSURANCE COMPANY EVER! Treat their employees like absolute dirt! NEVER EVER USE WELLMARK ADVANTAGE!!Wellmark/Blue Cross Blue Shield of Iowa Response
05/18/2023
Multiple unsuccessful attempts were made to the consumer to address the consumers concerns.
Customer Review Rating
Average of 3 Customer Reviews
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