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Find a Location

Principal Financial Group has 48 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPrincipal Financial Group

    Life Insurance
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    The BBB has received notice of a sweepstakes scam involving the illegal use of the Principal Financial Group logo and Principal Life Insurance Company name and address as the issuer of fraudulent checks.

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 206 Customer Reviews

    Customer Complaints

    355 complaints closed in last 3 years

    112 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/1948

    Years in Business: 145

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers a wide variety of products and services: life insurance, health insurance, banking, investment opportunities, residential mortgages, and group benefits.

    Business Details

    This is a multi-location business.

    Find a Location

    Principal Financial Group has 48 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      711 High Street, Des Moines, IA 50392-0001
      BBB File Opened:
      1/1/1948
      Years in Business:
      145
      Business Started:
      7/1/1879
      Business Incorporated:
      7/11/1968
      Accredited Since:
      12/1/1948
      Type of Entity:
      Corporation
      Alternate Business Name
      • Principal Life Insurance Co
      • Principal Bank
      • Principal Global Investors
      Business Management
      • Eva Sweet, Vice President-Corporate Relations
      • Daniel Houston, President/CEO
      Contact Information

      Principal

      • Daniel Houston, President/CEO
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to buy life insurance

      Customer Complaints

      355 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      206 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mike F

      1 star

      11/21/2024

      Takes money from employees/ employers, then doesn't disclose profit/ loss statement history report for all time history or edited date spans. Isn't the point of a retirement account to track your progress and elect different elections to try to maximize your returns? How are you supposed to do this if you can only review the past 2 years or by 92 days at a time? This is absolutely brutal, and quite honestly a deal breaker and I will be moving my accounts elsewhere not to have to deal with calling to get a paper copy of my statements sent to my house. Why do I feel those wont have the information I am seeking either? I mean isn't the most important part tracking account profitability??? If you can't, then why have the account? All I want to know is, is or is this not making more than 7%, otherwise I will put it elsewhere. For a company to be in retirement investment and not disclose the most relevant and important characteristic and metric for my money, they simply are hiding loses. I want to know which ones, how much, and why? If I'm losing money, it's LEGALLY their responsibility to disclose that information and by hiding it in my opinion they are breaking the law for an investment firm. Id give a zero if I could.

      Local BBB

      BBB serving Greater Iowa, Quad Cities, and Siouxland Region

      BBB Reports On

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