3 Customer Reviews
Review from Ekansh S
1 star08/24/2024
Horrible service from Spotix. I purchased a CS30W-B-RE-N from fireplace-direct and the item I received didn't work upon installation. I have been chasing them since Jan 2024. It is now end of Aug and I'm yet to get a resolution. I have only heard back from them 2 times in these 8 months - once to say "why don't you try changing the batteries" and the second time to ship everything back before any progress is made (this doesn't work for us since fireplace is in our main living room). 4+ weeks and counting since my last reply.Review from Timothy S
1 star06/25/2024
I had ordered an item "VENTBW" from firepits direct showing one item and what I received was a different item than the one pictured. To return the item I was told that I would be charged shipping and a restocking fee. This is absurd since it is their own error. After multiple communications and then ADMITTING FAULT (I quote their email) "We use images as originally provided by the manufacturer. Clearly they have updated them, so we will get that corrected" They still refused to take responsibility for their mistake. Absolutely absurd that any business would operate this way.Review from Paul S
1 star03/05/2024
This company sent me a part that arrive completely smashed up and bent with missing broken parts. The box that it came in was in perfect shape.
Spotix Inc Response
03/07/2024
We are very sorry the replacement blower you ordered from us on Amazon arrived damaged.
As noted during our phone call, we are experiencing an increase in damage for this particular item. It has been our practice to ship these in the original manufacturers packaging. We have checked a number of units in our warehouse and there is no damage to them. We believe this damage is happening in transit due to the internal packing materials and the oversized box they are housed in. It is believed the extra space in the box paired with the weight of the motor is causing the smaller plastic components to fracture.
We have reported this to the manufacturer for improvements as well as communicated with our warehouse team to open the boxes and add additional materials in the interim.
Customer Review Rating
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