ComplaintsforExpert Auto Care
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Complaint Details
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Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my 2014 ram to them to get fixed spent money on stuff that wasnt really necessary on the motor and get too the Owner is busy all time and will give me a return call and he never does not only that they they did all this work to my motor and its still running the same way it was when I took it to them not a very trustworthy repair shop I have paid 3,3500Business response
01/24/2023
This customer brought this truck in due to a misfire and ticking noise. We quoted out doing a new cam and lifters due to the fact that one cylinder had low compression and also verified that the spark plugs were good and the coil pack was also good. At this time we let the customer know that this would include basically rebuilding the top end of the motor however the bottom end(the engine block) would still have 175k miles on it. They approved the job and we took it apart and found that 2 lifters had failed and did damage to the cam like we suspected. did the job and put it back together and truck ran good but would pop an check engine light. they came back with a check engine light. The code was for 2 out of the 4 cylinder deactivation solenoids..which were not touched or included in the job. they opted to not have us do those. We basically took care of the shot gun wound that this truck came in with however things were still needed to be done to fix it completely. they took it upon themselves to also work on this truck on there own multiple times to try to fix it themselves and also took it to other mechanics.Customer response
01/26/2023
Complaint: 18486398
But they also have a mess with bare wires everywhere and I didnt have a bare wire issue before I took it to them so they are very shady and I wont ever take another car to them for as long as Im alive and Ill be going on ****** and yelp yo put up a review
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.