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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a bed from Pottery Barn. InterWest Movers has subcontracted with Rider Last Mile/Pottery Barn to deliver orders directly to customers in Bozeman, MT. The Bed (valued at over $1000) was delivered to the wrong home and I was never contacted by the shipping company. The delivery occurred over 5 miles from my home, I attempted to call InterWest Movers multiple times to find a solution and no one will answer the phones or call me back. Currently - I do not have the product that I ordered and it is too large for me to move to without a moving company. In other words - InterWest Movers was paid $ for shipping to the incorrect address and I (the customer) still do not have the product I paid for. I need a resolution - I have called Pottery Barn, InterWest Movers and Rider Last Mile and no one has been able to resolve this problem.
Business response
08/29/2022
We apologize that your experience with InterWest has been less than ideal. We understand your frustrations. We have every intention to rectify your situation to the best of our ability. We began helping Pottery Barn and Ryder Final Mile with their warehousing needs in early August. We did not know that the previous provider was over 6 month behind on deliveries. We have been inundated with backlogged deliveries and are working tirelessly to get things caught up and back on track. We have not taken over all aspects of the delivery service at this time and are still working closely with Ryder delivery teams to get things caught up. If your issue has not already been taken care of, someone will be in touch with you soon to make arrangements to fix the problem. It is our goal to always exceed our customers expectations and we apologize that circumstances did not allow that to happen the first time around. We will do all we can to make it right and finish the job.Customer response
09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.