ComplaintsforA1 Development LLC

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Got scammed out of $200 was supposed to be sent to my ****** account but nothing

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently played on this platform and won $435.00. I submitted a redemption request and not once through the redemption process was I told I couldnt request that amount. Fast forward a few days later and I get an email saying my request was complete but it only showed $25.00. I was quite shocked and thought maybe they made a mistake so I reached out to their support team and they let me know that I was only going to receive 25 because I had won the $ 435 with credits win from a free spin they said it was rule 5.7 which by the way is not in terms and conditions but in a completely different place on their website it took me a good 45 minutes to an hour to find this rule. They are claiming that I didnt have a balance however I have over 3 million gold coins purchased. The rule doesnt specify whether its social or gold coins. Not only that in my redemption history it doesnt reflect the amount they paid me it shows that they paid me $435.00. I told their support team that it looks a lot like fraud to me because its going to be reported in their end as a$435 dollar loss instead of $25 which the agent proceeded to tell me that I shouldnt worry it shows 25 on their end. I asked for them to change it to reflect the 25 on my end because Im not going to be held responsible for paying the taxes on that amount when I got *************************************************************************************************************************************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  6/5/24:I go on funrize and get denied for verification. And they only have a couple options. So I requested a refund come to find out if they refund you they close your account. Which they also ended up forgetting to mention that you can't have an account on any other website that is a potential platform of theirs or they call you a security threat.. fortunewheelz, nolimitcoins, tao Fortune, ect.. After simply just asking what all platforms A1 provides nobody can seem to give me an answer so I had to rely to ******* To which I still have their employees lying to me. Great platform for people who don't want to deceive..

  Business response

  06/12/2024

  Dear BBB,
  
  Thank you for reaching out regarding a recent user experience on **********************. We take all feedback seriously and want to provide a clear picture of the situation.The user in question contacted our support team through live chat for assistance with account verification. While account verification was available, the user encountered technical difficulties related to their internet connection or device, hindering the file upload process.
  
  Our support agent diligently worked with the user throughout this time, providing detailed instructions and troubleshooting steps. Additionally, our technical department investigated and confirmed no errors on our end affecting the verification process.
  
  While the support agent kindly offered assistance and explanations, the user was unable to resolve the issue and expressed frustration with the platform.
  Respecting their decision, we processed the user's request to discontinue our services and issued an immediate refund by our Finance Team. However, before finalizing the refund, we informed the user about the permanent account closure and the inability to create new accounts in the future on Funrize.
  
  It's important to clarify that Funrize operates independently, and we can't be held responsible for issues with other websites. The user acknowledged our message about account termination and proceeded with the refund.
  
  We understand this situation is less than ideal, and we strive to maintain positive relationships with all users. We always prioritize resolving concerns and working with users before reaching a final decision.
  
  Should you have any further questions, please don't hesitate to contact us.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I logged into my account and deposited to play their games. I actually won some money ($500) and went to do the casino verification and cash out. They locked me out of my account and when I asked customer service about it all they said was that the security department has deemed my account closed. Thats it I think they should have to pay what I won no matter the closure of the account

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid **** for one of this company's packages at the casino online and 1 won 50 bucks. This site put the money in an account that doesn't exist anymore without my permission this company put the money that I want to a phone number that doesn't exist and I never received the compensation for my win on their casino site. All I want is either my **** back I pay for my package or I want a replacement of my $50 gift card that they never gave me and I never received I didn't receive your confirmation email like I normally do from them when I win to my email account for the $50 they just took it and put it on an old account and didn't give me any justice for it all I want is my money back that I paid for the package to win or my $50 that I want from buying the package and playing on this site that's all thanks.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  According to the terms and conditions on the company website:A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account. To exercise Your right of cancellation, You must inform Us of your decision utilizing a clear statement. You can inform us of your decision by email to ************************************* will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.I notified met all of the qualifications, listed above and my request was denied. They failed to follow the guidelines mentioned in their terms and conditions, which is shady and illegal.In addition to these conditions, on June 5th 2023, Funrize illegally withdrew $1,502.00 from my registered checking account without my approval. They made two transactions of $1,000.00 and $502.00, respectfully. When I contacted Funrize they informed me that they took the money because I had filed this dispute. When I informed them that what they did was illegal, I was blown off and told that they would no longer have any contact with me. It goes to show that this company uses illegal and deceptive business practices. If they fail to resolve this issue in a timely and amiable manner, I will pursue legal action for my losses.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 2/17/23 Funrize allowed my 8 year old twins to make multiple purchases on their website totaling $517.00 without comfirming their identity. When I was made aware I contacted my bank and the non emergency line to see what I needed to do. I was made aware that I'm protected under the *** act, as it states on their website refunds can be issued within 30 days if minors where responsible for the transaction, I'd assumed that if your gambling online you would be required to show and prove identity, I guess not, and being that my information is on auto they where allowed to fill in my information without my knowledge, I was informed by Funrize "We are not responsible for maintaining my devices and who have access to them" understandably BUT that's not what's stated on their website.

• Initial Complaint

  12/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I participated on there online gaming platform Funrize yesterday and today. I've played on many social gaming websites. But this one was confusing. Not to mention honestly seemed to be rigged. When a reel stops and it says MINOR. But then changes in a blink. To something completely different. You know there is a problem! This happened more than once during gameplay. On more than one of there games! Then there is trying to understanding playing and your spins being turned into money. Instead of staying in your spins. I could not keep track of anything it seems. This is the fakest website I've ever dealt with. And yes I want my money back! But if that can't happen. People need to at-least be warned about this place. And the shadiness it has behind it!

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They own and operate www.funrize.com which is a sweeps casino. I won on there and they have denied every redemption saying it's my on my banks end and to try it again and that it will be reviewed in 24 hours. That was 3days ago. I've uploaded everything I needed to abd linked my bank account on their site using trustly. My bank is actually first in their list so I don't know why it wouldn't work and so I called my bank they didn't reject any incoming deposit because there hadn't been any. They're trying to force me to play down my balance or choose a gift card and I'm not doing either. I want to redeem to my bank account and they've done everything including not telling me anything like it being denied or why or try to help me resolve it. I've saved all of my interactions with them and when I try to call they're automated thing comes on and says they can't take calls right now. If they don't intend to let people cash out using their provided methods then they need to remove it. I've uploaded a picture of my card and ID like they asked and a utility bill to certify my address and I made a purchase with the card so it was verified in the account. There's no reason to not pay me. It's ridiculous

• Initial Complaint

  08/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On may 20, 2022 I redeemed my winnings of 250$ for an Amazon gift card then I got an email saying the redemption was processed and still I haven't received nothing at all and when I contact funrize they tell me to contact Amazon which I've already did and they said there no information regarding any gift and the receipt that funrize gave me to show Amazon is not even a real receipt that Amazon would give you when you buy anytime or gift card, I've tried numerous times to get this resolved with funrize but no success there always rude or saying some type of lie to avoid the question regarding where is my 250$ Amazon gift card all I want is my 250$ gift card or all my money sent back to my bank account

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩