ComplaintsforAbbott Laboratories
Pharmaceutical Manufacturer
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Complaint Details
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Initial Complaint
10/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought similac from ****** for my new born . The product got delivered on ******* and when I checked the expiration date, it is expiring on 10/10/24.I request similac and abott to please stop selling expiry near product to people specially if they are meant for neonates.Business response
10/21/2024
Dear ****** ****,
We understand your concern. Unfortunately, we have no control over the shelf life of products shipped from online retailers and we encourage you to contact the *********************** team at ************ to see if they can help.
Sincerely,
Consumer Relations
AbbottCustomer response
10/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
10/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dear BBB,This is a complaint regarding the Abbott Styles Libre 3.This device is used for real-time blood glucose monitoring. Occasionally, the device falls off, but I have been able to contact customer service for replacements in the past.This time, I encountered an issue with my phone, so I needed to switch to another device to continue reading the glucose levels. However, I was unable to scan the sensor with the new phone. After logging out of my account, I was also unable to read the sensor with the original phone. I immediately contacted customer service, but they informed me that they couldn't resolve the issue and I would need to purchase a new device at my own expense. The device is incredibly expensive, and I still have three days left on my current sensor. The seller refuses to provide a solution.I request that the BBB oversee this issue and ensure that the seller provides proper service.Business response
10/22/2024
Abbott Diabetes Care **************** call attempts have been unsuccessful. However, we have record that the customer returned a call to ********************** **************** line on ********* and was issued an eligible warranty replacement product. The shipment was successfully delivered as of 19OCT2024.Initial Complaint
10/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
DATE OF TRANSACTION 9/26/24 PAID ****** RECEIVED A DEFECTIVE LIBRE 2 SENSOR IT STOPPED WORKING AFTER 2 DAYS WHEN IT HAS A 14 DAY USE. CONTACTED MANUF FOR A REPLACEMENT AND **** IN MANAGEMENT ON 10-2-24 @ 7:29 PM STATED THAT HE IS DENYING A REPLACEMENT BECAUSE IT WAS PRESCRIBED BY A VETERINARIAN AND THAT ITS NOT *** APPROVED FOR ANIMALS. I HAVE BEEN PURCHASING THIS LIBRE FOR OVER A YEAR BECAUSE MY DOG HAS UNSTABLE DIABETES. OUT OF ALL RECEIVED THIS BATCH HAD ONE DEFECTIVE ONE. WITH TIMES THAT ARE HARD EVERYWHERE THIS COMPANY SHOULD REPLACE THE ***** I HAVE THE ONE THAT FAILED THAT I CAN SEND BACK TO THEN SO THEY CAN FURTHER TEST THEIR PRODUCT.Initial Complaint
09/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This past year has been difficult for myself becoming a diabetic and having to use a freestyle Libre 3 sensor I have extremely sensitive skin and can only use certain soaps unfortunately the soaps that I use sometimes calls my sensor to fall off which customer service website was no problem and I last season attempt to get a simple replaced after 2 days of wearing resulted in me being transferred to someone *** was very disrespectful *** asked why I was requesting so many sensors during a short period of time and *** ultimately said they were not going to be able to replace my sensors for 3 months 3 months have passed and I'm still being told the same thing on Abbott's website it does not say anything about a limit for the sensors and I've spoken with my doctor *** wants me to remain on the sensors and this is becoming very difficult to constantly check my blood glucose I should not have to be harassed just to have a sensor replacedBusiness response
10/04/2024
Abbott Diabetes Care Customer Service spoke with the customer on 30SEP2024 and was able to determine eligibility for warranty replacements. Records estimates deliver of the replacement products to the customer by 04OCT2024.Initial Complaint
09/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Abbott had a recall of their greeter Libre 3 sensors. I followed the steps under the recall to get 5 units replaced. They were sent to a different address that I no longer reside at. The agent I spoke to confirmed they saw my NY address but was not sure why they went to my old FL address. She said shed replace them and Id get a call back. I didnt get a call but an email with a case number. I assumed they were ordered and waited. Two weeks later and nothing. Called back again and 3 other **** said theyd look into it and call back. No call backs are happening and each time I am speaking to CRT which is not resolving the concern or calling back which is extremely unprofessional. Even a courtesy call to update that the issue is being looked into would create a better customer experience. Today I called again and no resolution on these sensors. Abbott recall program is not working and the company has been a huge disappointment in its handling of it.Business response
10/08/2024
On 01OCT2024, Abbott Diabetes Care **************** was able to gather and confirm additional information which allowed for the customer's order to be reprocessed. Tracking records indicate the shipment was successfully delivered as of 03OCT2024.Customer response
10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
09/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I use the Freestyle Libre 3 sensor product. I've had numerous sensors fail on me in the past year to the point where the Freestyle app tells me to remove the sensor since it's no longer working. I have called Abbott for replacements when this happens. Most recently in August 2024 I called to report another failed sensor and request a replacement. I was told by their representative Issidro that they can no longer provide me with a replacement because I requested 10 in the past 6 months. When I noted to him that the sensors work for several days and then fail, and the app tells me to remove the sensor, it's not my fault that the sensor stops working. I am not getting them wet or damaged. I also send back any sensors that they request back. Issidro said he would escalate it to his supervisor and I would receive a call from Abbot on 8/27/24 to follow up. I never received this call. Now, 9/15/24 I just had another sensor fail on me with 6 days remaining out of the promised 14.Business response
09/20/2024
Abbott Diabetes Care **************** connected with the customer on ********* to gather additional details and was able to issue the customer an eligible warranty replacement product.Customer response
09/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased an Abbott FreeStyle Libre 3 Reader on 7/3/2024 from the Local *********** Pharmacy in my area. The Purchase price was $64.99 without tax. I'll say around 8/22/2024 I noticed that the Reader wasn't holding a charge, I was charging the Reader Every 2 Days, Now Every day. I only turn this Reader on at least 3 times a day if that. I called Abbott **************** on 9/10/2024 to explain the issue and that I believe the Reader is Defected. The **************** *** basically was telling me nothing is wrong with the reader. I asked for a Manager, she put me on hold for several minutes and came back and stated No one was available. I asked can a manger call me back. She took my information and as of 9/12/2024 I'm still waiting for a call back. All I'm asking is for a total refund or to be shipped a New Reader. There is No way a Reader battery should drain this fast and it's Turned Off Most of the Day.$64.99$Customer response
09/20/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
***** *******Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Your Libre 3 CGMs are endangering my health. For quite some time, I have had multiple problems with, sensors falling off, and sensors failing. In addition, whats much worse, for months and months, I havent been able to trust the reading from the Libre 3 sensors. Today, I removed a sensor that was about to reach 296, when in actually the finger stick showed, 237. Other readings today; 184 actually 132, 265 actually. 230, etc. ******** times Ive been awaken to the low alarm, below 65 mg/dl. By the time I could get up and move to another room, it read in the 90s. Again, your products are endangering my health. Do you understand that if I had trusted your readings, I would have taken injections that that wouldve pushed my BG to extremely low readings, and the inverse, taken Glucose pills to raise my BG level, when it was stabilized and pushed it up. The VA, thats the *********************** follows my readings with the a Pharm D, should you challenge my inputs. Ive read your cautions with, Vitamin C, and OTC intakes and to the best of my knowledge, I have nothing that would skew my readings. (Attached) This the second time Ive received a container like this. Whatever sample youre requesting, refused. (HIPPA).Business response
10/04/2024
Abbott Diabetes Care Customer Service called the customer on 16SEP2024 and 17SEP2024, 25SEP2024 but have been unable to get a hold of the customer. Abbott Diabetes Care Customer Service shared product resources and information that may be helpful and relevant towards the customer's complaint on 18SEP2024.Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned defective diabetes supplies on May 18, 2024. I've contacted the company numerous times asking about my refund. I provided them everything they asked for. Today, I was told they have no information refund. Refund was supposed to be issued within 60 days. I was told by representative that she cannot assist any further.Initial Complaint
09/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Abbott Diabetes and Advanced Diabetes Free Libre Sensors I started in May 2024. Abbott Diabetes sent me 3 sensors monthly, which Advanced Diabetes charged me for. All 3 Sensors and all replacements were defective.None did not work properly.I sent the last three sensors back to the address that was told to me via email ***** ************ to ATTN: CIG ABBOTT Diabetes Care, Alameda, ***I was told, it was sent to the wrong address, and I was not getting a refund.Even though my account was closed on 30 July, funds were pulled out on 1 Aug 2024Business response
10/08/2024
Hello BBB Customer Relations,In reference to complaint ID ********, a resolution has been reached with the customer. After various calls and transfers, our **************** team was able to gather the necessary information to determine the customer's eligibility for their desired resolution on 26SEP2024. Tracking records indicates the customer's resolution was successfully delivered as of 03OCT2024.Regards,FreeStyle ************* Team
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Customer Complaints Summary
183 total complaints in the last 3 years.
75 complaints closed in the last 12 months.