ComplaintsforWellness Group Pharms

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Around January 11 I purchased 2 gorilla cookies 3.5 medical mmj. It was riddled with seeds and I had the dispensary reach out. Almost 2 weeks go by with no response to inquiry. Emailed myself asking to simply replace with a similar product along with an added similar product for my time and money being wasted. Pretty much are not listening to anything I have to say including giving my number to discuss the issue and are just throwing bs solutions without even seeing if that is acceptable or not, including the first idea of tossing me product I didn't even purchase or ever have a problem with in the first place. Then the next thing was I would have to wait for that exact product to become available again and then they would send it to the dispensary... again not acceptable, and was not even brought up to me, again I just receive an email saying exactly that. I'm not waiting weeks to be made whole and correct. This was a very easy fix from the beginning but I have to resort to this. I will not accept less then my purchase exchanged, with an additional product of similar accord, and an additional 1G of FSHO credited to the dispensary I made the purchase of their product from for my time and money being wasted for going on 2 weeks now.

  Business response

  01/24/2024

  Our customer support team  received notice of this customer's issue at 2:51pm CT on Monday January 22. We responded to the customer at 3:56pm CT that same afternoon and began steps to resolve the issue. 

  The customer was frustrated because, until this point, he had been communicating with the dispensary and the dispensary did not successfully make contact with our team

  Customer support inquiries directed towards our email info [at] aeriz [dot] com are resolved within a 24-48 hour window

  We are working through this issue with the customer and are coordinating a replacement for them

   

  Customer response

  01/26/2024

  Complaint: ********
  
  I am rejecting this response because:
  They have not worked with me whatsoever. I even gave them my number in an email to talk with me directly. None of this has happened up to this point. I'm not waiting to be made whole any longer by them sending product to the dispensary when there is already plenty of product there that could have already settled this issue. It has already been over 2 weeks. All that needs to be done is credit the dispensary for equal products originally purchased, and I requested an additional product equal to what I purchased and one FSHO product for my troubles. I've also had issue with other product to the same degree in a daze off blend and also the fig farms line that I did not even mention about the same time as the product in question.
  
  
  Sincerely,
  
  ****** *******

  Business response

  02/05/2024

  There has been clear communication between all parties and all parties resolved the issue. The customer refused the replacement items because they didn't want to wait on the delivery. It is up to the customer if this gets resolved, the replacements are available. 

  Customer response

  02/06/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  I did not REFUSE anything other than waiting for them to send exact product whenever it became available when there was already similar or equal to items that would've sufficed at the store. Again, I was not involved in any conversation of, or offered anything,  regarding replacement. I was TOLD basically what I was going to accept. 
  
  Sincerely,
  
  ****** *******

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