ComplaintsforConstruction and Real Estate Services Group 2 LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We hired the company in 2022. Knowing it was a difficult job. Still gave us an estimate and signed contract. In November 2023, contractor informed me they would not be able to finish job and would be refunding money. Waited and waited for amount to be refunded and timeline. Few responses to text messages, with no resolutions.Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this company to finish my basement which came in 3 phases. ******************* who is the manager advised the job would take around 6 weeks. He sent me an estimate which I agreed to in January 2023. The 1st two phases were done which I fully paid right away. Intially, I was going to wait on phase 3 bit when I saw a lot needed to be done before I can use the basement. I texted **** about the details of phase 3 and he advised phase 3 included painting, installing flooring and trim, installing doors, and the final electrical as well as the final inspection would be included. For phase 3, I paid **** for materials and another **** after the planks were installed. The last work that was done was painting. I am still waiting on doors, the trim to be installed, the final electrical and the 2nd coat of paint. The last communication by text with **** was on June 7th when **** advised a delivery from Menards was running late and he would update me on it. I have been calling and texting him almost daily on weekdays and have not received a text and he has not answered my call. I was able to reach the assistant manager ****** and he said its not right that I am not getting and update and he would speak with ****, but then he too did not reply to me and also ignoring my call. So far I have paid $23000 of the ***** for the finishing of the basement but am still owed a good amount of service and believe they are teying to get away with not spendong anymore money on their side to finish the job since I only owe $500 which is due at the final inspection from the city after all work is completed. Sorry, correct business address is below Construction and real estate group s, llc 721 *************** ****** ** *****Business response
06/27/2023
Customer was aware phase 3 was not part of the original time table
Customer also aware Menards had delivery issues
Customer also aware electrical ********************** is 4 weeks out
Customer already told its going to be 3 to 4 weeks before completion as this was a change order add on after the original work was done
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.