ComplaintsforGentle Care for Kid's Teeth
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Complaint Details
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Initial Complaint
06/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Multiple transactions over the last two years. Dental office makes you pay an estimate for services, the insurance pays their coverage, the patient payment from the insurance is a lot lower than what was paid to the dentist office with no resolution to refund the extra money paid for services from the estimate.Business response
07/05/2022
We have advised the patient that her account has not settled yet due to open insurance claims. Once all the insurance claims settles then we will reach out to her and offer a refund if there is any credit on her account.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.